Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gteat choice of products
Gteat choice of products at reasonable prices and prompt delivery. Highly recommend.
15 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our selection, prices, and delivery. Thank you for your recommendation, Freda; we appreciate your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Wow what great next day delivery…
Wow what great next day delivery service will not hesitate to recommend
14 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you received great next-day delivery service! Thank you for your recommendation; we appreciate your positive feedback very much.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had an excellent experience with our service and free delivery. Thank you for your positive feedback, Carolyn!
Kind Regards,
Eureka Direct Customer Service Team
The title is in the name EUREKA
Very easy to order and fast delivery also very good prices. I have used Eureka for a few years and have always been satisfied
7 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you find our ordering process easy and our delivery fast. We appreciate your continued satisfaction with our prices and service over the years. Thanks for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Whilst one of the products arrived…
Whilst one of the products arrived damaged you replaced it without delay.
8 April 2026
Reply from Eureka Direct.co.uk
We appreciate your positive feedback and are happy we could quickly resolve the issue with the damaged product. Thank you for taking the time to share your experience, Christopher.
Kind Regards,
Eureka Direct Customer Service Team
Good prices and very quick delivery
2 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a good experience with our prices and delivery. Thank you for your positive feedback, Marcela; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your review, Em. We are delighted to hear that your order has arrived quickly.
Kind Regards,
Eureka Direct Customer Service Team
Still no delivery
Still no delivery! DHL said on Thursday it will be delivered next day but still no delivery?
1 April 2026
Reply from Eureka Direct.co.uk
We're very sorry your delivery hasn't arrived as expected, Kevin. We know how frustrating it is when shipments are delayed. Your details have been passed to our sales team, who will investigate this and be in touch shortly. Thanks for letting us know.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our product and fast delivery. Thank you for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Very good service, value for money, definitely worth recommending
Very good service, speedy delivery, this is the second time I’ve used this product& company.
It’s very good value for money.
26 March 2026
Reply from Eureka Direct.co.uk
We appreciate you taking the time to leave us such a wonderful review. We're happy to hear that you've had consistently positive experiences with our service and product. Thank you for your continued support!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had such a wonderful experience! It means a lot to us that we could provide helpful support and be there for you. Thank you!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our prices and delivery. Thank you for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Fast and efficient delivery
20 March 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you received your delivery quickly and efficiently. Thank you for your positive feedback, Robert!
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery
20 March 2026
Reply from Eureka Direct.co.uk
Thank you so much for your review, Elizabeth! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had a positive experience with our customer service and delivery speed. Thank you for your feedback!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We appreciate your feedback and are happy our replacement process was quick and easy for you during the product recall.
Kind Regards,
Eureka Direct Customer Service Team
Great service
Order was delivered very quickly, unfortunately an item was missing but this was resolved very quickly and sent the next day.
19 March 2026
Reply from Eureka Direct.co.uk
We appreciate you taking the time to share your feedback. We're glad the delivery was quick and that we could resolve the missing item promptly. We value your business, Pauline.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you found our website easy to use, and we appreciate your feedback regarding the fast delivery.
Kind Regards,
Eureka Direct Customer Service Team
Happy with products and prices
Happy with products and prices, and order arrived very quickly
19 March 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you are satisfied with our products and prices. We appreciate your positive feedback regarding the fast delivery of your order!
Kind Regards,
Eureka Direct Customer Service Team
PROMPT SERVICE AND DELIVERY
18 March 2026
Reply from Eureka Direct.co.uk
Thank you for your review. We appreciate your feedback and are glad our service met your expectations for speed. If there is anything we can do to make your next experience with us a 5-star one, please do let us know!
Kind Regards,
Eureka Direct Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.