Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
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Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
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Reply from Eureka Direct.co.uk
We are so glad you enjoyed our product. We appreciate your kind words, David.
Kind Regards,
Eureka Direct Customer Service Team
Great products and amazing service
Great products and amazing service
quick delivery
Highly recommend them
11 May 2026
Reply from Eureka Direct.co.uk
We are so glad you enjoyed our products and service! Thank you for your kind words and recommendation.
Kind Regards,
Eureka Direct Customer Service Team
I recently ordered from Eureka Direct
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to detail. My order arrived quickly and exactly as promised, which made the whole process smooth and stress‑free.
7 May 2026
Reply from Eureka Direct.co.uk
We are so pleased to hear that you had such a positive experience with your recent order. It's wonderful to know that our service, professionalism, and attention to detail made the process smooth and stress-free for you. We truly appreciate your kind words, Lucky.
Kind Regards,
Eureka Direct Customer Service Team
Emergency asthma inhaler…
I ordered an emergency asthma inhaler for school, which was supposed to arrive the next day. Unfortunately, we are still waiting for it over a week later, which is very disappointing.
We were then emailed and informed that a “free of charge replacement” would be sent. However, this is not really free of charge — it is simply the product we originally paid for but have not received.
Given the poor delivery service and overall experience, I would be reluctant to order from here again.
6 May 2026
Reply from Eureka Direct.co.uk
Thank you for your feedback, and we are very sorry to hear about the delay and frustration caused with your order, especially given the importance and urgency of the item required for a school setting.
Unfortunately, the original parcel experienced delays with the courier, which took it outside of its safe delivery window. Due to the nature of pharmaceutical products such as inhalers, they must be delivered within a specific timeframe so that we can guarantee they have been stored and transported within suitable conditions, including temperature control. As this could no longer be guaranteed, the original parcel would need to be returned and safely destroyed in line with regulations.
We also apologise for any confusion caused regarding the “free of charge replacement”. This was intended to mean that a replacement inhaler was being sent to you at no additional cost, as a replacement for the delayed item. Unfortunately, due to the restrictions surrounding pharmaceutical products, we are unable to provide such items completely free of charge outside of a replacement arrangement.
Our team has been in contact with the courier to help resolve the delivery issues and prevent any further failed attempts, and a replacement order has now been arranged for you. We have also sent an apology letter, which includes a discount for a future order as a gesture of goodwill.
We sincerely apologise again for the inconvenience and disappointment caused, and we appreciate you bringing this matter to our attention.
Kind Regards,
Eureka Direct Customer Service Team
always quick and easy
always quick and easy , delivery within the next working day so no waiting too long for supplies.
5 May 2026
Reply from Eureka Direct.co.uk
We're happy to hear that our quick and easy service met your expectations! It's great to know you appreciate our next-day delivery. Thank you for your positive feedback, Cherylann.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service
Excellent customer service, so easy to find what I needed and place the order, then delivery within 48 hours
5 May 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had such a positive experience! It's great to know that you found our service helpful and the order process straightforward, with prompt delivery. Thanks for your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Qick and free delivery!
1 May 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a quick and free delivery experience! Thank you for your positive feedback, Julia; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are so happy to hear that you received your delivery quickly! Thank you for your positive feedback, Leanne; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Good service bring back the Scottish…
Good service bring back the Scottish shortbread biscuits .
30 April 2026
Reply from Eureka Direct.co.uk
We're glad you enjoyed your experience. Thank you for the feedback! We appreciate your suggestion to bring back the Scottish shortbread biscuits and will review this.
Kind Regards,
Eureka Direct Customer Service Team
Needed to give my old mum her meds in…
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible.
I bought x10 small dosage syringes, which meant I could get half the week prepped into dated doses.
It was easy to navigate the website and find what I needed, and the pricing was very acceptable, and I received my order a couple of days later.
Thank you so much for a quick turnaround.
Recommend ☆☆☆☆☆
27 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that our syringes helped you administer your mum's medication with ease. We're glad the website was easy to navigate, the pricing acceptable, and that you received your order quickly. Thank you for your positive feedback, Jo!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We appreciate your positive feedback and we're glad you enjoyed our service! Thank you for taking the time to share.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you found our service quick and efficient and that you're pleased with the quality of our goods. Thank you for your review, Dr Chalton!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are happy to hear that you had a perfect experience with our well-priced service. We appreciate you taking the time to leave us this great feedback, Matt!
Kind Regards,
Eureka Direct Customer Service Team
Bought the gloves for my 1 year old and…
Bought the gloves for my 1 year old and they were a perfect fit. They prevent him from scratching and it's the only design I was looking for that I could cut out his thumb so that he could still suck without distracting him too much. Got 2 days to get used to but once there but they were perfect. Very light and breathable too.
22 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that the gloves fit your child perfectly and prevent scratching. It's great that they're light, breathable, and that you were able to customise them. Thank you for your positive feedback, Lil!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're glad you found our operator friendly and the service quick. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Eureka Direct Customer Service Team
Quick service.
Quick service.
I'm a little concerned the first aid box is made of brittle plastic and could crack easily.
20 April 2026
Reply from Eureka Direct.co.uk
We appreciate your feedback on our service, Ruth. We acknowledge your concern about the first aid box's material. We will review the box's durability with our team. Thank you.
Kind Regards,
Eureka Direct Customer Service Team
Cheap and cheerful.
The website and Quick Delivery were EXCELLENT.
Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV.
I have had these Hard Hats before and was surprised to find all 10 have had the inner plastic support made up inside out! Nothing that cant be fixed but I expected them to be ready for use like the last ones I bought. Disappointing really.
17 April 2026
Reply from Eureka Direct.co.uk
We appreciate your feedback and are glad the website and delivery speed met your expectations. We're sorry to hear about the issue with the courier's delivery and the hard hats' inner plastic support. We'll review this internally to ensure our products are ready for immediate use in the future. Thanks for bringing this to our attention, Allison.
Kind Regards,
Eureka Direct Customer Service Team
You advised that it was temporarily…
You advised that it was temporarily out of S rock but very soon afterwards it arrived. Well done.
17 April 2026
Reply from Eureka Direct.co.uk
We're happy to hear that the S rock arrived quickly after the temporary delay. We appreciate your positive feedback and are glad you're satisfied with our service, Michael!
Kind Regards,
Eureka Direct Customer Service Team
Super fast delivery
16 April 2026
Reply from Eureka Direct.co.uk
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that your order arrived promptly and that everything went smoothly! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
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