After being passed from pillar to post over the last few weeks I was lucky enough to get through this time on the phone to Keir Furlong. He dealt with my issue in a way I’d hoped it would have been i... See more
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Review summary
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Had a problem with my internet connection affecting my tills over the bank holiday. Spoke to Hayden Graves who sorted this out for me straight away and gave me troubleshooting tips to use should it ha... See more
Company replied
Company details
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
By far the WORSE company I have dealt…
By far the WORSE company I have dealt with in my 22 years in business. Absolutely disgusted at the way I am being treated due to unfair charges which have been added. At a time when businesses are struggling EposNow has decided to add unfair & unrealistic charges which I didn’t agree to. They are breaching the T&C’s and using bullying tactics to gain more revenue. Any business who behaves this way doesn’t deserve to trade. You have caused a lot of hardship & stress to your customers through greed. Trading standards are now on dealing with you and I’m sure my banks fraud department won’t waste two minutes with you. You should be ashamed of yourself. AVOID this company at all costs, they will sell you down the river.
23 April 2026
Unprompted review
Reply from Epos Now
Dear May Mc,
I’m really sorry to hear how stressful and frustrating this situation has been for you. It’s clear you’re feeling deeply let down, and I can understand why you’d be upset when things feel uncertain and you’re trying to protect your business.
We take concerns like this seriously, and we’d genuinely like the opportunity to look into what’s happened. We haven’t been able to locate your account based on the details in your review, but we’ve sent you a request through Trustpilot for some additional information so we can investigate further.
Once we hear back from you, we’ll make sure the right team reviews everything and follows up directly.
Thanks,
Epos Now
Hidden Fees
Hidden Fees, Poor Communication, and Aggressive Threats
I am beyond disappointed with the service provided by EPOS. Back in January 2026, I entered into a contract for a till system license at an agreed price of £60 per month (inc. VAT). I was perfectly happy with this arrangement until April 30th, 2026, when an unauthorized additional payment of £106.80 was taken from my account.
When I called this morning to query this charge, I spoke with a representative (possibly Ben). I was told that because I do not use their specific card machines, I am forced to pay this extra fee. I have never received a letter, email, or phone call informing me of this charge or any change to my terms and conditions.
The customer service was appalling:
Lack of Transparency: To charge a customer over £100 without prior notification is predatory.
Unprofessional Conduct: When I expressed my dissatisfaction and stated I would cancel my Direct Debit, the representative became "shirty" and immediately threatened me with debt collection.
Dismissive Attitude: I was essentially told there was nothing I could do and that I simply had to "suck it up."
In my opinion, this is equivalent to theft and demonstrates a complete lack of business ethics. I would strongly advise anyone to stay away from this company. I am now seeking legal support to resolve this matter.
If a business representative would like to contact me in the mean while search your call logs for a call at 9:55 on tue 12th may 2026. I am beyond disgusted.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Richard Minter,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns you’ve raised regarding recent charges and the experience you had when contacting our team. We appreciate how important clear communication and transparency are, and we understand why this situation has caused frustration.
The head of our Customer Success team has reached out with an offer, we really do wish to work with you on this. Please review the email sent and we will be in contact with a follow up on this.
Thanks,
Epos Now
Smooth and time efficient service
Had an enquiry about a certain setting on my till and got connected with operated MIA who was the perfect operator. She was understanding and patience whilst I tried to navigate what she was telling me to do however I couldn’t so she took control of the till and did it herself. I never write reviews however due to her patience that she showed I thought it would only be right.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Awais,
Thank you for taking the time to leave a review — especially knowing it's not something you do often, which makes it all the more appreciated!
It's brilliant to hear that Mia's patience and initiative made such a difference, stepping in to get things sorted for you directly. She sounds like a real asset to the team and we'll make sure she hears about your kind words.
If you ever need anything in the future, we're always here to help.
Thanks again for your review,
Epos Now
Very helpful support from Mohid
Very helpful support from Mohid. Understanding, helpful and informative support. Didnt rush me, explained why and how problems have happened. Rectified issues I had.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Totally Wicked Farnworth,
Thank you for taking the time to leave such positive feedback.
It’s great to hear that Mohit provided understanding, informative, and helpful support while taking the time to explain everything clearly and resolve the issues you were experiencing. Feedback like this is extremely appreciated and really goes a long way for our staff. Your kind words will be passed on to Mohit and the rest of the team.
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Mohit helped us today
Mohit helped us today. Sorted our issue very quickly and was very helpful. Thank you
12 May 2026
Unprompted review
Reply from Epos Now
Dear Dominic Green,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Mohit was able to resolve your issue quickly while providing such helpful support throughout. Mohit has continued to provide nothing but the best support for our customers over the years and is truly an asset to the team. We will be sure to pass on your kind words and feedback to him and the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Tom was really helpful !
Tom was really helpful !
He was patient - informative and genuinely understood my issues.
He demonstrated and then let me navigate my way through the system myself.
didnt make me feel like I was taking up too much of his time
12 May 2026
Unprompted review
Reply from Epos Now
Dear Wokingham Family Golf,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Tom provided such a positive experience, being patient, informative, and taking the time to help you understand the system at your own pace. Tom really has gone above and beyond with his levels of support, and it really shows. We will be sure to pass on your wonderful feedback and kind words.
We’ll be sure to pass your kind words on to Tom and the wider team. Please don’t hesitate to reach out if we can assist you again in the future.
Thanks again for your review,
Epos Now
Today I was assisted by Mohit
Today I was assisted by Mohit, and I had a very good experience with Epos Now. Thank you for the excellent support and professionalism.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Roger,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Mohit provided excellent support and professionalism, contributing to a very good experience with Epos Now. Mohit is one of our top performers and never fails to deliver the best support for our customers. Your kind words will be passed on to him and the rest of the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
AVOID AVOID AVOID!!!!
This ROUGUE company disconnected our card provider overnight and now DEMAND / FORCE you to only use their card terminal at a much higher rate.
1 week later, they send a TOTALLY ILLEGAL email stating that they will charge £110 a month for not using their card terminals aswell as over 7 AGGRESSIVE cold calls EVERY SINGLE DAY after being told every time that we DO NOT want to use them.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Ashley,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns you’ve raised regarding charges, communication, and your recent experience, and we understand how unsettling this situation must feel.
Our dedicated team would like the opportunity to look into this and hopefully offer a suitable resolution for you. An agent will be in touch shortly to assist you further.
Thanks,
Epos Now
Very helpful member of staff
Very helpful member of staff, Flo S went above and beyond, and was so patient.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Sharon Smith,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Flo S went above and beyond and provided such patient and helpful support. Flo has effortlessly provided wonderful support during her time at EposNow. We will be sure to pass on your lovely words!
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Card machine
Cameron was extremely helpful this morning helping set up our new card machine.
12 May 2026
Unprompted review
Reply from Epos Now
Dear Happy Scamps,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Cameron was extremely helpful in assisting you with the setup of your new card machine this morning. Cameron never fails to deliver the best support for our customers, and it really shows every time. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
John is a star
Since starting with EPOSNow, we have encountered numerous problems, typically around delayed logistics.
However, the assistance provided by John on this occasion has been the highlight of our experience with EPOSNow.
He was able to solve technical issues and address our concerns.
12 May 2026
Unprompted review
Reply from Epos Now
Dear The Margaret Catchpole Inn,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the challenges you’ve experienced with logistics, but we’re really pleased that John was able to step in and resolve your technical issues while addressing your concerns effectively. John has excelled in delivering outstanding customer service time and time again and is an asset to the team. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can support you further in the future.
Thanks again for your review,
Epos Now
Reply from Epos Now
Dear La Dolce Vita Cafe Oxford,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found the support very helpful, and your feedback is greatly appreciated. I can see that Jeremiah assisted you with your issue today. Your feedback will be passed on to him and the rest of the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Megan was fantastic
Megan was fantastic, a great help. Very patient and very thorough in her support.
8 May 2026
Unprompted review
Reply from Epos Now
Dear Ant,
We appreciate you taking the time to share your feedback.
It’s wonderful to hear that Megan was such a great help and provided patient, thorough support throughout your experience. Megan has continued to provide amazing support and customer service from day one. I am certain she will be happy to hear your feedback!
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Sascha is amazing!!
12 May 2026
Unprompted review
Reply from Epos Now
Dear Michelle,
Thank you for taking the time to leave such positive feedback.
We’re delighted to hear that Sascha made such a great impression and provided you with an amazing experience. It's so lovely to hear our staff can go above and beyond for our customers. I will be sure to pass on your kind words to Sascha and the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Great experience
Maxwell was very patient and extremely helpful. He helped me resolve all my set up issues and queries
11 May 2026
Unprompted review
Reply from Epos Now
Dear Allan,
We appreciate you taking the time to leave such positive feedback.
It’s wonderful to hear that Maxwell was patient, helpful, and able to support you with resolving your setup issues and queries. Maxwell is a great addition to the team and has consistently delivered the best customer service since day one. We will be sure to pass on your lovely feedback.
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Great service from Clemente Torres.
Although we haven't gone "live" with our Epos system yet, I wanted to commend Clemente Torres who has gone above and beyond to provide excellent customer service. He took the time to reach out directly to me multiple times, and his training session provided my bar manager and myself answers to all of our (many) questions. I am hoping this system is perfect for our business, but feel confident that Clemente will continue to guide us in the right direction.
9 May 2026
Unprompted review
Reply from Epos Now
Hi Thomasina,
Thank you so much for taking the time to leave such a thoughtful review, especially before you've even gone live!
It's wonderful to hear that Clemente has gone above and beyond from the very start — proactively reaching out, answering all of your questions in training and making sure both you and your bar manager feel confident ahead of launch. That's exactly the kind of support we want every customer to experience.
We'll make sure he sees your kind words. We're excited for you to go live and we're confident your Epos system will be a great fit for your business. Clemente and the wider team will be here every step of the way!
Warm regards,
The Epos Now Team
The person we met with had a lot of…
The person we met with had a lot of knowledge and could answer all of our questions
8 May 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for the kind words! We're glad our team was able to answer all of your questions and give you the confidence you needed.
If you do recall the name of the agent that helped you, please do let us know so that we can pass on your feedback.
We'd also love to hear which feature is your favourite so far!
Thanks for choosing Epos Now — we're here whenever you need us!
Warm regards,
The Epos Now Team
The knowledge and expertise of the…
The knowledge and expertise of the trainer helped making the first time dashboard learning easier and not so overwhelming
11 May 2026
Unprompted review
Reply from Epos Now
Hi Clarita,
Thank you for the lovely review!
Learning a new dashboard for the first time can seem daunting, so we're really pleased our consultant was able to make it feel manageable and straightforward.
If you do recall the name of the agent that helped you, please do let us know so that we can pass on your feedback.
We'd also love to hear which feature is your favourite so far!
Thanks again,
The Epos Now Team
Amazing the lies in writing this outfit…
Amazing the lies in writing this outfit of scammers use.
I've not had any phone calls or emails from anyone at Epos Now for over a year.
Your last response to my 1 star review on 3rd of May 2026 is a pack of lies.
You have not called my phone. You have not emailed me.
You have just blatantly lied in response to my review.
I've just emailed your company founder and no doubt that to will also be ignored.
In four days time you thieves will attempt, once more, to steal funds from illegally retained card details.
How such a disgusting ripoff bunch of thieves remains in business is beyond my understanding.
12 May 2026
Unprompted review
Reply from Epos Now
Hi Teresa,
Thank you for coming back to us, and we are truly sorry that you feel your previous concerns were not followed up as promised.
We take allegations of unauthorised charges extremely seriously and we want to ensure this is investigated and resolved as a matter of urgency, particularly given the timeline you have outlined.
We have found the account and a senior member of our team can review your case immediately, verify what contact was made, and ensure no further unauthorised charges are processed.
We are sorry you are in this position, Teresa, and we are committed to resolving this properly.
Kind regards,
The Epos Now Team
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