Epos Now Reviews 25,218

AVOID - CONMEN
Disgusted with how this company is treating me and many other small businesses. To introduce a charge for NOT USING a service you now provide is unbelievable. I was paying £30 per month & have done so for years. Out of the blew you FRAUDULENTLY took a £106.80 payment all because I refused to enter a contract to use your card machines. You can’t hold a gun to people’s heads and expect them to sit back and take this nonsense. Clearly Epos are struggling for cash and using this as a way to rob good hard working people.

I have tried repeatedly to resolve this, your member of staff even confirmed that he doesn’t find it fair. I feel sorry for anyone who works for this company. Robbing good people all so you can scrap in more revenue.

For anyone reading this who has been affected don’t give into the bully tactics from Epos. You can leave with NO DOWNPAYMENT due to them increasing the payment with 180%

I don’t know how anyone at EPOS sleeps at night and I’m still in complete shock that this is what they have done. Stick together everyone, we will beat them.

Also lots of fake 5* reviews being left, don’t believe them and avoid EposNow at all costs

Mohit Francis was very professional and help me sort out my problem. 1st class service.

I had major problems with my till over a busy weekend. I got connected to Tyler River (great name) who found a few big issues which he very patiently worked through. Everything is going great now. Many thanks.

Great customer service.
Call was answered within approx 6 minutes.
My query was sorted very quickly, efficiently & friendly by Philip Gardner.
Thank you

I'm extremely unhappy my contract has gone from £40 to £153 over night, I will be cancelling my contract I don't appreciate having a card machine forced on me and the phone queue to resolve is unbearable

I have moved over to EPOS after expanding my pop up into a shop. Epos were competitive on price and the hardware they supplied is excellent and easy to install. I have been working with Sam Miller through out my experience from setting up my account to my 1:1 training. He is very knowledgeable, patience and personable. His support has really enhanced my over all experience of EPOS. Would highly recommend Sam and Epos.

Mohit was very patient with me and was knowledgeable

DO NOT USE THIS COMPANY!!!!
I would put zero stars if I could. Not only are Epos Now blackmailing customers to take out their card machines, they are now stealing money from accounts.

I’ve been paying the premium while I search for a new till provider. My invoices come on the 22 of each month and the last one covered 26 April to 26 May. Today they have took the money out of my account again, 9 days early, and invoiced me from 17 May- 17th June. I had already paid up to 26th May on my last invoice.

There are a small number of staff who are helpful, but the rest of the time the customer service is shocking. And don’t get me started on the phone calls and emails trying to get you to use their payments, it’s borderline harassment!

I cannot wait to cut ties with this company for good! One of the worst companies I’ve dealt with in 18 years

UPDATE.

After raising a complaint I have had the WORST experience with James in the complaints team. Will not acknowledge I’m owed a refund. I explained I’m not in contract and I’d like to terminate my services from the 26th May. Apparently they have put me in a new contract I never agreed to. In fact I have an Email trail with Alfred from the complaints team that I was leaving Epos now and would continue to pay the premium until I had a date to leave! Absolutely disgusting!

The saga continues after raising a complaint I only got action once I raised the issue on here, however that was a phone call from the same person that didn't do what they said they would do. I asked for a manager to call me to deal with it but nothing. Now received a bill for over £225. This is not acceptable and have asked for a deadlock written response to allow me to report the practices of this company to the ombudsman.

The training has been second to none. Sam Miller , my designated trainer has been very patient, very understanding and was able to easily tailor the sessions to address our business needs.

Avoid this company at all costs.
I have been trying to resolve ongoing issues with these tills since DECEMBER and we are now in May. Nothing has been properly fixed despite calling support around 4 times a week for months.

We have 2 tills and 2 card machines, and the system is an absolute mess. Back office figures constantly inflate our daily takings, duplicate receipts were adding onto end-of-day totals, and the tills regularly sync and kick staff off during service. I genuinely have no confidence in the figures this system produces.

Every single issue gets “escalated to Tier 3” — although at this point I’m convinced Tier 3 either doesn’t exist or is just what they say when they have no clue how to fix the problem. Conveniently, it’s also another department you cannot speak to directly.

I have remained polite on every single call despite becoming more and more stressed with the situation, but all you ever get is the same scripted response:
“We understand your frustration, we’ll investigate and get back to you.”
Nobody gets back to you. Nothing gets resolved.

I’ve now been waiting weeks for somebody to contact me so I can cancel my contract, but surprise surprise, there is no direct number and apparently nobody can transfer calls to the cancellations team because it’s “outgoing calls only.” Meanwhile they are still happily taking payments every month for a system that does not work properly.

The most frustrating part is that once you sign the contract, they simply do not care. The level of customer service is shocking.

I honestly wish I had found the Facebook complaints page before purchasing these tills. I should have stayed with Dojo and found a more reliable till system — at this point pen and paper would genuinely have been less stressful and more accurate.

Sasha is truly awesome. She is patient, thorough and detailed in her explanations, without making you feel silly for not knowing what may seem obvious.
I have had 2 sessions so far, and each time I come away more confident.
I have been a trainer personally for 30years, and I know a good trainer. I couldn't recommend her more highly.

Good listener and good explainer!! I want her back on next session

Thomas was very good with the epose payment system training. I appreciate his professional approach and willingness to support throughout the training. Highly recommended for anyone learning the Expose payment system.

I have been a customer of epos now for going on 4 years. I loved everything about the system. the ease of setting up the till, the interface etc.
I have in those 4 years used their tills for 2 of my other businesses.
Over 2 months ago I received a phone call from epos. a lad on the phone asked me if I had seen the recent email. I am used to getting constant emails off epos about offers etc so I just said yes to hurry him off the phone. he then proceeded to say "oh so youre okay with the new charges that are being implemented?"
I said what charges.
He explained to me that for all customers that dont use epos now to process their payments there would be an £89 + vat per month charge.
This instantly got my back up, and the lad on the phone even agreed that the new rules were outrageous. To send an update like that in an email and to give 30 days notice is horrendous.
there was no way to dispute the charges. We have now moved all our systems to zonal.

The way that the whole thing has been dealt with is AWFUL. myself and my husband have spent countless hours on the phone trying to get in touch with somebody to cancel the accounts. we are always being told "you will get a call back" and we are still waiting.

then to add another nail to the coffin, it wasn't until I saw the invoice that I realised the £89 + VAT a month charge is PER LICENSE. so one of my sites has accumulated a bill of over £600.
I then noticed when logging into epos now that it mentions the charge is per license in the smallest of text on a pop up box.

My monthly fee has gone from around £200 a month to £800.

I will be stopping all direct debits and no further payments will be made until you can get back in touch with me.
Diabolical customer service and an appalling way of dealing with something.
Do not recommend!!!

Antonio Don
He was most helpfull and looked after my issues till resolved
Would recommend his expertise at resolution to matter
A key asset to E Pos company

By far the WORSE company I have dealt with in my 22 years in business. Absolutely disgusted at the way I am being treated due to unfair charges which have been added. At a time when businesses are struggling EposNow has decided to add unfair & unrealistic charges which I didn’t agree to. They are breaching the T&C’s and using bullying tactics to gain more revenue. Any business who behaves this way doesn’t deserve to trade. You have caused a lot of hardship & stress to your customers through greed. Trading standards are now on dealing with you and I’m sure my banks fraud department won’t waste two minutes with you. You should be ashamed of yourself. AVOID this company at all costs, they will sell you down the river.

Hidden Fees, Poor Communication, and Aggressive Threats
​I am beyond disappointed with the service provided by EPOS. Back in January 2026, I entered into a contract for a till system license at an agreed price of £60 per month (inc. VAT). I was perfectly happy with this arrangement until April 30th, 2026, when an unauthorized additional payment of £106.80 was taken from my account.
​When I called this morning to query this charge, I spoke with a representative (possibly Ben). I was told that because I do not use their specific card machines, I am forced to pay this extra fee. I have never received a letter, email, or phone call informing me of this charge or any change to my terms and conditions.
​The customer service was appalling:
​Lack of Transparency: To charge a customer over £100 without prior notification is predatory.
​Unprofessional Conduct: When I expressed my dissatisfaction and stated I would cancel my Direct Debit, the representative became "shirty" and immediately threatened me with debt collection.
​Dismissive Attitude: I was essentially told there was nothing I could do and that I simply had to "suck it up."
​In my opinion, this is equivalent to theft and demonstrates a complete lack of business ethics. I would strongly advise anyone to stay away from this company. I am now seeking legal support to resolve this matter.

If a business representative would like to contact me in the mean while search your call logs for a call at 9:55 on tue 12th may 2026. I am beyond disgusted.

Had an enquiry about a certain setting on my till and got connected with operated MIA who was the perfect operator. She was understanding and patience whilst I tried to navigate what she was telling me to do however I couldn’t so she took control of the till and did it herself. I never write reviews however due to her patience that she showed I thought it would only be right.