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Rated 5 out of 5 stars

I’ve been using this app for 4 years now and it’s been advancing steadily. With every new year that comes by the devs and officials do their best to keep a safe platform for all users and to continue... See more

Company replied

Rated 5 out of 5 stars

Epal in my opinion this platform is for gamers whom would prefer to play with someone instead of alone, you can find your perfect duo in here. With an active community it is a great platform to meet... See more

Company replied

Rated 1 out of 5 stars

It’s a decent site, but its security is horrendous it’s not good at securing people whether be age or ppl asking for nsfw things, the mods also seem more like bots than anything random messages. There... See more

Company replied

Rated 2 out of 5 stars

Epal protects perverts, scammers, and blackmailers over sellers. Epals cannot leave written reviews for toxic clients which means epals have to go into orders blind to risks. They took away this featu... See more

Company replied

Company details

  1. Online Marketplace
  2. Gaming service Provider

Written by the company

E-Pal is a platform that provides affordable lifestyle services. You can game, chat and order lifestyle services from more than 100,000 ePals on our platform.


Contact info

3.4

Average

TrustScore 3.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The E-pal moderation team accept clients who verbally abuse you

I was an epal for about a week and I have already been called a "retard" and I have been verbally abused. When I contacted the moderation team they stated that I needed to send them "screenhots" of edvidence but that is impossible if you are in a voice chat. The client also made a false review about me and they said they couldnt do anything about it. I am disgusted how they allow such people on thier platform. I am shocked to realize how little they care about people being insulted, verbally abused/attacked. I expected thier moderation team to actually help me, atleast with removing the false reveiw. But no, they just don't care enough.

17 February 2025
Unprompted review
epal.gg logo

Reply from epal.gg

Hey Kimpan Slayin,

We’re very sorry you experienced this. Since we currently don’t keep voice chat records, we need evidence to take action on any violations.

Regarding the review, we also need evidence to verify it, but your feedback helps us keep improving E-pal and make it safer for everyone.

If you’d like to have the review re-evaluated, feel free to contact us — we’re happy to help~

Rated 1 out of 5 stars

"update" to my previous post

"update" to my previous post: there is literally no support for any epal. if someone flags you for violating the rules you will get perma banned without any proof. they also don´t let you payout your earned money or even delete your account so your data isn´t at their servers anymore. They still blocked your mail and device so there should be no issue to delete personal and payment data. (new post because i think this platform really needs to get shut down and is scamy as hell)

21 January 2025
Unprompted review
epal.gg logo

Reply from epal.gg

Hello Hexe,

We understand your concerns and want to clarify that permanent bans are only issued after a review process based on reported violations. We do not restrict accounts without cause. Any banned account has the right to withdraw.

Regarding account deletion, we require the account holder’s consent before proceeding, in line with data protection requirements.

If you believe there has been a mistake concerning your account, payout, or personal data, please contact us directly so we can review your case and provide further clarification.

Rated 1 out of 5 stars

the ban the people with no reason and…

They ban the people with no reason and they don't answer to the customer service.
EDIT:
After years they respond AHAHAHA and I received this email from them through trustpilot: "Hi Mirco,

You’ve written a review for epal.gg, and they’ve asked for more details to better understand your experience.

If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.
If we don’t hear from you, the company may not be able to recognize your review as genuine.

*This link is just for you. Keep your details safe and don’t share this email with anyone else."

AHAHAHAHAHAHAHAHAHAHAHAHAHAHAAHAHAHA
You should just be ashamed. Not only do you do a ridiculous service, but you behave just like clowns. Aren't you ashamed? Ahahahahah

16 January 2025
Unprompted review
epal.gg logo

Reply from epal.gg

Hey Mirco,

Thanks for your feedback, and we apologize for the delayed response. If you would like to request a re-review of your case, please send us your ePal account information along with any relevant evidence that can help clarify what happened. Once received, our team will carefully reassess the case.

We appreciate your patience and understanding, and we’ll make sure your appeal is reviewed thoroughly.

Rated 1 out of 5 stars

Toxic,Robbing,Rats etc.

Inventing 20% Fee to "get more clients" Changes the following 5 Months: 5% Decline in visits each month, 0 Paid Traffic, 36 000 organic traffic (by searching etc.).

Epal uses EPals as Money Slaves since the 20% Fee Update not rewarding the girls now creating PoP ups on Popular EPals that say they got Reported for OffPlattform making them look like Scammers when in Reality they are great EPals over several Months or even Years.

Disgusted by the System, Updates, and Community.

!MANY GIRLS OFFER NSFW AND THEREFORE MANY CLIENTS ASK FOR NSFW ON EVERY GIRL!

(Please Ignore EPal trying to look good on Trustpilot below each Bad Review, TY!)

13 November 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hii LexiGames,

We’re truly sorry you’re feeling this frustrated and let down. And we do not promote or tolerate rule violations, including off-platform transactions or prohibited content. All reports are based on evidence and undergo careful review before any action is taken.

If you have specific concerns about your account or recent updates, you’re welcome to reach out directly so they can be reviewed in detail.

Rated 1 out of 5 stars

Epal.gg is a Scam and Exploitative Nightmare

After a year of using Epal.gg, I can confidently say it’s the most corrupt, money-hungry platform I’ve ever seen. This company, run out of China, exists solely to exploit its workers and line its own pockets.

The platform’s greed is sickening. They take a 20% fee on every transaction, and God forbid you even consider off-platform transactions—they’ll try to lock you down so they can suck every cent from you. And if you have a problem with a customer, don’t expect support. Epal.gg will always side with the customer, even if they’re blatantly in the wrong. They do not care about the people working for them.
The staff—Sally, Ryan, Epalkd—are beyond corrupt NEVER TRUST ON THEM , rigging their weekly events to ensure the same people, like the Turkish shet users Minah and the ped* of New Addiction, win every time. They’ll claim it’s all about "who has the most orders," but the truth is, it’s rigged from the start. These people are handed fake accounts and money to boost their numbers so they can keep winning "Star of the Week" while the rest of us don’t stand a chance.

To make things worse, Epal.gg is full of fake profiles, especially of female users—catfish accounts galore. And don’t even think about voicing your opinions. Criticize the platform, leave an honest review like this one, and they’ll harass or ban you on the spot. They won’t tolerate any feedback that doesn’t fit their narrative.

This platform is a toxic, exploitative mess. Epal.gg doesn’t deserve your time, effort, or trust. I hope it crashes and burns, and everyone sees it for the scam it is. Stay far away!

31 October 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Regarding off-site transactions, our website has clear policies prohibiting it. Our customer service team always adheres to the platform policy requirements and actively handles reported violations. If you have any suggestions, you are welcome to contact our support team for feedback.

In response to the activities and fake accounts you mentioned, our platform has optimized the store rating rules and added face recognition functions to reduce the occurrence of such phenomena.

If you have other suggestions or need further help, please feel free to contact the customer service team. We will be happy to listen to your feedback and work to improve and optimize the platform's services. We look forward to working with you to promote the healthy development of the platform.

Rated 1 out of 5 stars

scammed out of money

scammed out of money, no order refunds

21 September 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hello Rick,

We’re concerned to hear this. Refunds depend on the specific order details, If you’d like us to look into it, please reach out to support with your order details, and we’ll review what can be done~

Rated 1 out of 5 stars

sad but true

Epal.gg is one of the most unusual sites I've ever visited. If you join, get ready to meet some of the cringiest people.

I've seen guys crying alone in voice chats because an e-girl "broke up" with them. I've also come across e-girls doing inappropriate things with their clients. Some boys even pretend to be girls, which can be quite confusing.

On top of that, you'll meet people who try to sabotage you just because they're unhappy with their own lives. This site is full of strange interactions and wild personalities. It's definitely a hotspot for people looking for unconventional online experiences.

If you're curious and ready for some weirdness, give Epal.gg a try. But be prepared for some cringe moments.

1 July 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hii Kai,

Online communities can definitely come with all kinds of personalities and interactions. ePal is meant to be a gaming-focused space, and we do have community guidelines in place to keep things respectful and appropriate.

If you ever come across behavior that crosses the line, please report it — our team reviews these cases carefully. We’re always working to make the platform a better experience for everyone.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever.
I don't know what to say first. I deal with a thousand of pedo or creeps, i was sexually harrased in multiple orders, creeps cursed me and becoming violent because i didn't want it to show my body to them. I was a "therapist or something like that for them", because they didn't let me talk on e-chat because they just screaming at me. It was a awful, you get traumatized by this site, and i hope somebody delete this stuff because it's the most toxic place for "working", full of creeps that they don't banned or delete their accounts.

22 April 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hii Miranda Ramírez,

We’re deeply concerned to read this. Harassment, abuse, or any form of inappropriate behavior is strictly against our rules. If you experienced this on the platform, we strongly encourage you to report the accounts involved so they can be investigated. We'll review cases carefully and takes action when violations are confirmed.

If you’re open to it, please reach out to us directly so we can look into what happened.

Rated 1 out of 5 stars

Worst experience in my life

3 March 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hiii Double Meddl,

We’re sorry to hear that your experience felt this way. Over time, we’ve continued improving our policies, moderation systems, and support processes to create a safer and more positive environment.

If you’d ever like to share more about what happened, we’re open to listening.

Rated 2 out of 5 stars

They legit scammed money from me - I thought

They legit scammed money from me, I bought an Epal but never got served. Then I open a customer ticket to get the money refunded. And guess what, they just deleted the ticket after 2 months without any refund. Nice service and nice platform.

Edit: After 2 years I now see a ticket telling me I got a refund...

6 February 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hey Sean,

We’re extremely sorry you had this terrible experience. If you’re open to it, please contact us with your order and account details. We’ll look into your case right away and help you resolve the refund properly!

Rated 1 out of 5 stars

The seller kiraikoo turned out to be…

The seller kiraikoo turned out to be toxic as soon as I wanted my money back, they were sleeping! even though I wanted my orders to be delivered as soon as possible I waited hours and hours, then they replied with a very toxic attitude, claiming that I'm there to ruin their scores then I got blocked! this platform is one of the worst I have ever used, I wouldn't recommend it at all, I'm now disputing my charges using PayPal but gotta wait 20 days because of this very bad platform! . The platform hides bad reviews! run away!

6 February 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hello Dark Lore,

We’re truly sorry you had this awful experience. Friendly reminder: If you encounter any order issues in epal, please contact customer service immediately for assistance. And if you’d like us to look into it, please reach out to support with your order details, and we’ll review what can be done~

Rated 1 out of 5 stars

Awful site, no protection for epals

Normal girls who just play games barely get any orders, have gone months without a single order because that site is so broken and men only want nsfw. never again am i returning to this site. They never care for epals, they want us to make the client feel good and basically be their therapists, consoling them and giving advice, while there is 0 support for epals. There was also a situation where one of the main people in the discord server supported epals acting like Loli's and said it's just the ''Japanese culture''. As someone who used epal, the mods never removed accounts who were asking for nsfw, although all the proof is right in front of them they just say that there is not enough proof. Men asking mainly for NSFW, girlies are mainly selling their nud3s. It is wild. On weekends NONE of the ''mods'' work so it is full of only fans sellers. They do not remove nsfw sellers because it brings in the big buck. If you expose one for selling nsfw they ban YOU because ''you asked for nsfw'' and they dont care if you did it only to send them more proof of it happening.

16 August 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hello Mary,

We’re sorry to hear about your experience and take these concerns seriously. We take your feedback about moderation, safety and support very seriously, and our team will look into all these issues right away. If you believe there was an error in how your report was handled, please reach out with full details. We are open to reviewing the situation again!

Rated 1 out of 5 stars

they dont care about their sellers

18 January 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hey kylie,

We’re sorry you feel that way. We do care about our sellers, and if you’ve experienced something specific, please let us know so we can address it appropriately~

Rated 2 out of 5 stars

Epal protects perverts

Epal protects perverts, scammers, and blackmailers over sellers. Epals cannot leave written reviews for toxic clients which means epals have to go into orders blind to risks. They took away this feature because *suprise* toxic clients complained and epal listens to them instead of sellers. Additionally they don’t ban NSFW clients- they freeze them for max three days. So we can’t warn people and the bad people get unfrozen and continue harassing epals.

17 January 2024
Unprompted review
epal.gg logo

Reply from epal.gg

Hello Wack,

We’re sorry to hear about your experience. During your time on Epal, if you encounter any violations by other users, please feel free to report them. We review all submitted evidence and take appropriate action to maintain a safe community.

Additionally, Epal has introduced a buyer rating feature, allowing Epals to better understand client history and make more informed decisions when accepting orders. We are continuously improving our platform to ensure a safer and fairer experience for all Epals.

Rated 1 out of 5 stars

Scammers will get you banned

I had super weird experiences on epal. I seen stuff I would never share with the outer world. And in the end I ran into a scammer and got banned by the support for requesting NSFW content which I never did. I cant recommend this website at all for your mental health.

29 November 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hey DemonB,

We’re sorry to hear about your experience. Epal takes all reports seriously and reviews each case carefully. Accounts are only banned following our policy after a thorough review. If you believe there was a mistake, please reach out to us directly so we can review your case and provide clarification.

We appreciate your feedback and are continuously working to improve the platform for everyone’s safety and well-being.

Rated 1 out of 5 stars

Out of words. Worst experience of my life

First of all, all the good reviews they got on here are from the discord server, a official MOD legit made a giveaway and @everyone and begged for 5 stars and nice reviews, how disgustiing and low they have to be to do that? They would have under 1.5 stars if they didnt do that, anyways, site is full of scam and weird people, fees are bad, they got fees both when you buy a service and when you withdraw that are really big, so its not even worth, also site should be a gaming site right? But 90% of the people are just asking for n*des and 18+ stuff and girls are promoting their OF and such also, basically this is worse than Tiinder, i wont mention how many guys also record those poor girls that are video calling for like 10 dollars, and also HOW MANY GIRLS THAT ARE UNDERAGE are going on site, they legit have no protection, i used to meet girls that lied that they are 18 that were 15, and they do NSFW over their page ?! So disgusting, i hope this site gets turned off or down in asap.

16 August 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Urge,

Thanks for sharing your feedback. We take concerns about safety and platform integrity very seriously. Epal has strict policies regarding underage users, harassment, and explicit content, and we actively review reports and take action when violations are confirmed.

We also continuously improve our moderation, verification, and community guidelines to maintain a safer environment for everyone on the platform.

If you experienced specific issues during your time on Epal, we would appreciate the opportunity to review them further. Please feel free to contact our support team with more details so we can investigate.

Rated 1 out of 5 stars

Disturbing site

Disgusting site, i hope it dies soon or they turn it off, a lot of scams and pedophiles on site, girls that lie for their age, big fees, Mods and Officials are just out of the place, so disturbing, i'd give 0 stars if i can

16 August 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hello there,

Thanks for sharing your concerns. Epal takes issues such as scams, harassment, and underage users very seriously. We have strict policies and verification measures in place, and we take action when violations are reported and confirmed.

Since your review dates back some time, we have also continued improving our moderation and safety processes. If you encountered specific issues during your experience, please feel free to contact our support team so we can look into them further.

Rated 1 out of 5 stars

Creep and pedo meeting place!

Creep and pedo meeting place!
I used epal for a short period of time and the only people I ever encountered were 40+ year old men asking for nudes and to do all sorts of weird things for them on a video call (I can't even write here what they asked for, it makes my stomach twist). And yeah, by the way, I'm 19. If you don't listen to their requests then they start getting mad and reporting you and harassing you. Avoid the app at all costs unless you want to get online sexually assaulted. I wanted to delete my account but listen to this: THEY SUSPENDED IT! Probably all of those pedos reported me and since they give epal lots of money they listened to them. Disgusting! Oh yeah, and all of these 5 star reviews you see were written by their little servants, they have a discord server where they beg everyone to go on trustpilot and rate 5 stars to even out all the 1 star reviews (real reviews). I'll never go near epal again.

7 July 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Neki Batica,

We’re really sorry to hear about your experience. Epal takes harassment and inappropriate behavior very seriously, and we have strict rules to prevent underage users and limit explicit content. Any account action, like a suspension, is only done after reviewing reports carefully.

We’re always working to make the platform safer, and if you’d like, you can reach out to our support team so we can look into any specific issues you faced!

Rated 1 out of 5 stars

Ordered someone that did not fulfill…

Ordered someone that did not fulfill the order, refused a refund and i am now out of 50€

27 June 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hey Darius,

We’re truly sorry you had this awful experience. Friendly reminder: If you encounter any order issues in epal, please contact customer service immediately for assistance. And if you’d like us to look into it, please reach out to support with your order details, and we’ll review what can be done~

Rated 5 out of 5 stars

Good, could be better

I used epal couple of times through out the year, I liked the experience and they are getting better and better.
There are still some issues needs to be fixed still in total they are doing pretty good. Just make sure to find the right epal.

20 May 2023
Unprompted review
epal.gg logo

Reply from epal.gg

Hiii m night,

Thank you for your feedback! We’re glad you’ve enjoyed your experience with Epal and appreciate your suggestions. We’re always working to improve and hope your future sessions are even better!

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