Admin staff very friendly and helpful when booking appointment. Patrick was great, very informative and explained all that would be happening and in the future.
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Review summary
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Efficient, friendly, informative and on time service. Staff helpful, from the answering of my initial telephone enquiry to operative, Chris, who came to do part of the job. With thanks
Jordan attended today to my flat , he was very professional, knowledgeable and mannered. He knew exactly how to approach the situation. I highly recommend him. 👍👍👍👍👍 thx , Jordan.
The receptionist was considerate, spoke very clearly and explained the procedure The Technician Kevin ( sorry Kevin wrong spelling) arrived on time he was professional and very helpful. He did a sur... See more
Company details
Written by the company
Searching for effective pest control solutions in London? Look no further than Environ Pest Control – your trusted partner for over 20 years in the industry. We specialise in providing top-notch pest management services to both residential and commercial sectors, ensuring a pest-free environment that you can rely on. At Environ Pest Control, we understand the importance of a clean and healthy living or working space. Our experienced team is equipped with the knowledge and expertise to tackle a wide range of pest infestations, from common nuisances to more challenging issues. We utilise the latest technology and environmentally-friendly methods to eliminate pests and prevent their return, all while prioritising the safety of your loved ones or customers. As a leading pest control company in London, our dedication to quality service and customer satisfaction has earned us a reputation that speaks for itself. Our commitment to using effective strategies and staying up-to-date with industry advancements ensures that we can address your pest concerns with precision and care. Bid farewell to unwanted pests with Environ Pest Control. Contact us today to experience the difference that two decades of pest control excellence can make for your residential or commercial space.
Contact info
Unit 12A, 39 Parsons Green Ln, Fulham, SW6 4HH, London, United Kingdom
- 020 3875 8225
- service@environpestcontrol.co.uk
- environpestcontrol.co.uk
4.3
Excellent
205 reviews
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Perfect service
Prompt arrival, friendly and efficient service removing a large wasp nest. All sorted in one hour. Perfect.
17 October 2023
Reply from Environ Pest Control London
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our service, and we appreciate your kind words.
Prompt arrival, efficiency, and a friendly approach are all key aspects of our commitment to providing top-notch service, and we're glad to hear that we met your expectations. Dealing with a large wasp nest can be a daunting task, and we're pleased that we could resolve the issue swiftly and to your satisfaction.
If you ever encounter any more pest-related issues or have any questions in the future, please don't hesitate to reach out. We're here to help.
Thank you for choosing our services, and we look forward to serving you again if the need arises.
Kind Regards
The Environ Team
Shann
Shann, thank you so much for your time, he was on time and very helpful
Also very good at work he does
12 October 2023
Unprompted review
Reply from Environ Pest Control London
Thanks for the wonderful review of our pest control services, we really appreciate it
Kind Regards
The Environ Team
They didn’t turn up
27 September 2023
Reply from Environ Pest Control London
I want to begin by extending our sincere apologies for the unfortunate experience you had when we failed to turn up for your appointment. We deeply regret any inconvenience this may have caused you.
The situation you described stems from an unexpected and widespread outage in our CRM (Customer Relationship Management) system. This outage affected our ability to manage appointments and communicate effectively with our valued clients, and we acknowledge the frustration it must have caused.
We genuinely understand your frustration and disappointment, and we take full responsibility for this lapse in our service. Rest assured, we have taken immediate measures to rectify the issue and ensure that such incidents do not occur in the future.
We are grateful for your understanding and patience during this unfortunate incident, and we hope to have the chance to serve you better in the near future.
Kind Regards
The Environ Team
Environ Pest Control - First Class Service
We used Environ Pest Control when we had an ongoing issue with mice, it had been a fighting battle for nearly 2 years!!
We had tried another pest control company that did not resolve the issue, to all intents and purposes all the other company did was chuck some poison down and that was that.
Environ on the other hand did a full and thorough inspection of my whole flat and identified the entry points.
As well as now having fully controlled the mice I know for definite they are not getting back in as they have blocked all the holes.
First class service that I could not be happier with.
Thanks again
4 May 2023
Unprompted review
Reply from Environ Pest Control London
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience with Environ Pest Control and that we were able to effectively resolve your ongoing mice issue.
We understand how frustrating it can be to deal with pests, especially when previous attempts by other companies fall short. We take great pride in our thorough inspection process and the identification of entry points, as it's a crucial part of ensuring a long-term solution. We're delighted to hear that you are now free from mice and confident that they won't be returning due to our comprehensive approach.
Your kind words and feedback mean a lot to us. We're committed to providing first-class service, and it's wonderful to know that you're satisfied with the results. If you ever need our services in the future or have any questions, please don't hesitate to reach out.
Thank you once again for choosing Environ Pest Control, and we appreciate your trust in us.
Kind Regards
The Environ Team
First Visit
Shaan was punctual, polite and as helpful as could be, but as it was his first visit I do not know whether or not the problem can be solved.
19 September 2023
Reply from Environ Pest Control London
Thanks for the positive review of our Pest Control treatment so far and I sincerely hope that we exceed your expectations
Kind Regards
The Environ Team
Very professional
21 September 2023
Reply from Environ Pest Control London
Thanks for the positive review of our services, its really appreciated
Kind Regards
The Environ Team
Environ on top of their game.
Environ on top of their game.
Excellent service.
Reasonably priced.
Would highly recommend.
17 August 2023
Unprompted review
Reply from Environ Pest Control London
Thanks for the great review of our services
Kind Regards
The Environ Team
Great service problem solved after a…
Great service problem solved after a few treatments highly recommend! Thanks Environ 💪
15 September 2023
Unprompted review
Reply from Environ Pest Control London
Thanks for the wonderful review of our services its really appreciated
Kind Regards
The Environ Team
Nice team (Shaan and his colleague
Nice team (Shaan and his colleague, as well as Jaime the previous visit), on time, able to explain the problem and provide a solution. And be honest with what it is and what is not possible. Good job
15 September 2023
Unprompted review
Reply from Environ Pest Control London
Thank you so much for your wonderful review! We're thrilled to hear that Shaan and Jaime have consistently provided you with exceptional service. We pride ourselves on being punctual and transparent with our customers, and it's great to know that you appreciate our honesty and problem-solving approach. We're here to assist you whenever you need us, and we look forward to continuing to serve you in the future. If you ever have any more questions or concerns, please don't hesitate to reach out. Thanks again for your kind words!
Kind Regards
The Environ Team
The whole company were brilliant
The company were brilliant, from the office to the person who attended my property. They responded and got the job done quickly, they offered lots of help and advice and were very knowledgeable.
11 September 2023
Unprompted review
Reply from Environ Pest Control London
We sincerely appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with our company, from our office staff to the professionals who visited your property. We take pride in providing prompt and efficient service, and we're delighted that we could meet your needs quickly. Our team is dedicated to offering valuable assistance and sharing our expertise, so it's gratifying to know that you found our advice helpful. If you ever require our services again or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to serve you!
Kind Regards
The Environ Team
The mice issue was resolved so quickly…
The mice issue was resolved so quickly and efficiently a a a permanent solution also guaranteed! Great professional and responsive service- thanks so much Environ team!
12 September 2023
Unprompted review
Reply from Environ Pest Control London
Thanks for the wonderful review of our Pest Control services its really appreciated and ill be sure to pass this onto our technician who removed your mice issue
Kind Regards
The Environ Team
Waste of money
I contacted Environ to help resolve a mouse infestation in my bedroom. It cost some £200 for two visits, two weeks apart.
During the first visit, the technician looked around the flat and identified some mouse poo in parts of the kitchen. He laid tracking powder and put out boxes with poison inside, the same looking poison that I had already placed around the flat and had ordered from Amazon. I explained that the reason for my call was the mouse issue in my bedroom but there was not a lot of effort made to make checks in the bedroom. He said proofing the flat would cost £450.
During the second visit, the technician checked the bait boxes and no poison had been eaten. He explained that they must be getting it from another food source, probably the flat below.
Since the second visit, the problem has dramatically worsened. I now have multiple mice in the floorboards of my room that come out every night and won't budge despite traps and poison etc, which I bought myself, not from Environ.
I contacted Environ to complain, it has now been 3.5 weeks and I have heard nothing back, and the mouse problem continues to get worse. The £200 resolved nothing.
18 August 2023
Unprompted review
Reply from Environ Pest Control London
Thank you for sharing your experience with us, and we apologise for the ongoing mouse issue you're facing. We take your concerns seriously and would like to provide some clarification and steps taken during our visits.
During our initial visits, our technician identified mouse activity in your kitchen area, which is why measures were taken to address this issue by placing tracking powder and bait boxes. However, we understand your primary concern was the mouse infestation in your bedroom, and we addressed this more comprehensively.
Our technician recommended proofing as a long-term solution to prevent further mouse entry. We provided a quote for this service, but we understand it may not have been the most suitable option for you at the time as you stated that we are in a cost of living crisis.
Regarding the second visit and the lack of consumption of poison in the bait boxes, it is indeed possible that the mice were finding food elsewhere, potentially in the flat below, as suggested by our technician. Unfortunately, mouse behavior can be unpredictable, and they may adapt to avoid bait traps.
We deeply regret that the problem has escalated despite our efforts, and we understand your frustration but we have provided our recommendations which we really want to undertake. We have reviewed the reports from both visits, and they outlined the proposed measures and findings. We are also aware that our technician made efforts to communicate the possibility of the issue originating from the neighboring flat.
Regarding your complaint and lack of response, we sincerely apologise for any inconvenience. This is not reflective of our commitment to customer satisfaction.
Kind Regards,
Reply from Environ Pest Control London
Thanks so much for the review, is really appreciated
Kind Regards
The Eviron Team
Infuriating
Infuriating. Environ originally came round over a year ago to fix a mouse problem. They identified a number of holes and filled them in. A few months back we got a new washer-dryer fitted which evidently reopened one of the holes and unsurprisingly mice returned. We therefore asked Environ to come back and do another survey - we have now had three visits and, for some reason, they continue to send out engineers that are only equipped or instructed to do a survey and cost a job, not to actually do the proofing. Continually told we will be called back and end up having the same conversation with their HQ. Have paid them £200 thus far and have to contend with mice on our kitchen surfaces - which is grim. Hopefully they'll read this and decide to actually do something.
In short, can see there are plenty of people with good experiences but don't be surprised if your case slips through the cracks and comms/service deteriorates once payment has been made (offers of free visits are pretty empty when you've already paid for a service that's done nothing).
6 September 2023
Unprompted review
Reply from Environ Pest Control London
I want to extend our sincere apologies for the inconvenience you have faced and the frustration you've experienced with our services. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns and provide some clarity regarding your recent experience.
We initially treated your home for a mouse problem over a year ago and identified and sealed the holes as part of the process. We understand that you encountered a mouse issue again after having a new washer-dryer installed, which seems to have reopened one of the holes. I'd like to explain our approach to address this situation, as it differs from your expectations.
Our standard protocol is to prioritize controlling an existing mouse infestation before proceeding with proofing work. This is a crucial step in ensuring that we control the current problem effectively. Proofing is typically done after we have successfully managed the existing infestation, as mice can push through into other parts of the property if the infestation is not under control. This process is designed to prevent further issues and create a lasting solution as you would have had if the washer wasn't replaced, it happens , we get it
I acknowledge that there may have been a miscommunication regarding our process, which led to frustration on your part. We deeply regret any inconvenience this may have caused. We are dedicated to addressing your concerns promptly and professionally.
To address your specific concerns:
We will review and improve our communication procedures between our headquarters and field teams to avoid any further misunderstandings.
Please understand that our intent is to resolve your issue comprehensively and to your satisfaction. Your case is of the utmost importance to us, and we are committed to addressing it promptly.
We sincerely apologise for any frustration and inconvenience you have experienced. Your feedback is essential in helping us improve our services, and we are taking your comments seriously to ensure such issues do not occur in the future.
If you have any further questions or concerns, please don't hesitate to contact our customer service team directly. We are here to assist you in resolving this matter and providing you with the high-quality service you deserve.
Thank you for bringing this to our attention, and we hope to regain your trust through our actions moving forward
Kind Regards
The Environ Team
Excellent contractor
We are using Environ Pest Control for more than 3 years now. We have close to zero issues with infestation or anything else. The property is checked on monthly basis and is free of any "uninvited guests and visitors". Once we called for some ants finding their way in to the property and this was immediately sorted our with professionalism and care. Special tanks to their engineer David!
31 August 2023
Unprompted review
Reply from Environ Pest Control London
Thank you so much for your outstanding review and for being a valued customer of Environ Pest Control for over three years. We truly appreciate your loyalty and trust in our services.
We are delighted to hear that you have had a near-zero issue with infestations and that your property remains free from any "uninvited guests." Our monthly checks are designed to ensure that your space stays pest-free, and it's wonderful to know that our efforts have been successful in maintaining a pest-free environment for you.
David, our engineer, deserves special recognition for his professionalism and care in addressing the ant issue promptly. We take pride in our team's dedication to providing effective and considerate solutions to our customers' pest problems.
Your feedback is incredibly motivating for our entire team. We are committed to delivering the highest level of service, and your satisfaction is our top priority.
Once again, thank you for your kind words and for choosing Environ Pest Control as your trusted pest management partner. If you ever need assistance or have any questions, please do not hesitate to reach out. We look forward to continuing to serve you for many more years to come.
Warm Regards,
The Environ Pest Control Team
Standards vary depending on engineer
I had 2 visits and then a proofing. The first visit was in line with my expectations: very helpful engineer, he inspected all the areas, the report was sent straight after his visit. The second visit, the other engineer did not do a deep investigation and i had to chase few days later to get my report.
I also did the proofing with Environ. The engineer was very professionnal. However:
1-there was some filling to be done on an external area. the wall was white and despote picture on the first report, he did not have silicone with the correct color. a second visit to correct was programmed 2 days later and when i called on that day, i was told it was not booked in their systems
2-after his visit, my washing machine stopped working. I am sure the engineer did his best but when I tried to reach out to Environ, apart from the T&Cs, I did not get any other answers.
30 August 2023
Reply from Environ Pest Control London
We kindly request that you provide an accurate account of your experience with us. It's important to note that the issue you mentioned regarding the washing machine was NOT related to our service. The washing machine did not cease functioning entirely; instead, it displayed an error code, indicating an issue with the appliance itself. We understand that such technical problems can be frustrating, and we empathise with your situation but shouting at our staff for something that is not our fault is simply unfair, we kindly ask that you re-consider the points raised in this review
Kind Regards
The Environ Team
Reply from Environ Pest Control London
Thanks for the wonderful review of our services its really appreciated
Kind Regards
The Environ Team
Reply from Environ Pest Control London
Thanks so much for the great review of our services, its really appreciated
Kind Regards
The Environ Team
mice at home
We have mice issues at home and have tried previous Pest Control companies in the past. Shaan from Environ was brilliant on his first visit. He inspected the house top to bottom and explained all his findings. Shaan was very knowledgeable and gave us great advice. Now waiting on the results and further instructions
19 August 2023
Unprompted review
Reply from Environ Pest Control London
Thank you for sharing your feedback regarding our pest control service. We understand the concerns that mice issues at home can bring, and we're dedicated to providing effective solutions. We're thrilled to hear that Shaan's thorough inspection and knowledgeable approach made a positive impression during his first visit. Clear communication and tailored advice are essential to us, and we're glad you found his explanations helpful. As we work on resolving the issue, your satisfaction and comfort remain our top priorities. If you have any further questions or need additional guidance, please feel free to reach out. We're here to assist you every step of the way.
Kind Regards,
The Environ Team
We had a large active wasp nest
We had a large active wasp nest. Environ arranged for a pest expert to come immediately. Wonderful Shaan arrived on time and his reassuring, polite and calm manner was so professional. He swiftly dealt with our problem as well as explaining about wasps - his knowledge is exceptional! I could not praise him more highly and would recommend Environ as a company without hesitation. Diana CS, Fulham
12 August 2023
Unprompted review
Reply from Environ Pest Control London
We sincerely appreciate your feedback regarding our pest control service. Dealing with a large active wasp nest can be concerning, and we're glad we could promptly arrange for our expert, Shaan, to assist you. It's fantastic to hear that Shaan's professional, reassuring, and knowledgeable approach made a positive impact. We take pride in our team's expertise and their ability to swiftly address such issues. Your recommendation means a lot to us, and we're grateful for your trust in Environ. If you ever need further assistance or have any questions, feel free to reach out. We're here to help.
Kind Regards,
The Environ Team
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