EngageBay Reviews 

I've been a user of EngageBay for a few years now.

The first time ever I needed to contact support and they were on my request in a flash.

They were very honest about the current situation, gave me a quick workaround and told me that their tech team were looking into the issue.

Can't ask more than that, can you!

Here’s a polished review you can use:

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**⭐️⭐️⭐️⭐️⭐️ 5-Star Review**

I had an excellent experience with EngageBay support, especially thanks to Charles. I was struggling to resolve a few issues on my own, and Charles stepped in with outstanding professionalism and patience. He quickly understood the problems I was facing and walked me through the solutions in a clear and timely manner.

His support not only helped me fix the issues but also gave me a better understanding of the platform. It’s rare to find such dedicated and efficient customer service, and I truly appreciate the effort he put into helping me.

Highly recommend EngageBay’s support team—and a special shoutout to Charles for going above and beyond!

The only way to cancel is to talk to someone via chat, which is really frustrating, but the person I talked with, Charles, was helpful.

It greatly pains me to submit this review, as EngageBay should have a lot going for it. However its email deliverability is riddled with problems - seemingly through EngageBay's choice of email/IP providers - and EngageBay just does not seem to take that problem seriously. It's now been 4+ months since I first flagged issues with bulk hard bounces of emails to Microsoft email addresses (Outlook, Live, Hotmail and MSN) always due to "IP provider reputation issues" that have zero to do with my business's website - it is entirely caused by EngageBay's choice of email/IP provider. Support on fixing this has been band-aid at best, reversing the resulting block-send listings on a piecemeal basis only with no permanent solution in sight. Not only has that problem continued, but it's now growing, with many other types of email addresses now routinely hard-bouncing email campaigns sent through EngageBay. It's not only a problem for email marketing purposes, but a critical issue for any email automations built in EngageBay to be triggered upon a customer's e-commerce purchase. This lack of reliability has rendered those automations all but useless.
I cannot adequately state how frustrating and disappointing I have found EngageBay's apparent lack of urgency in finding a permanent fix for this. The amount of time required to manually trawl through hard bounces on every single email communication is ridiculous.
I can no longer in good conscience recommend the platform to businesses that are yet to invest in it.

I needed to cancel my subscription, which you can only do through chat or email, and Charles was very helpful. I will use Engagebay again when I need their services.

Very easy to use CRM tool with heavy functions. Can recommend it to everyone who is looking for a powerful CRM tool that can more than just CRM.

It is a very good system and for a good price. Service is always available, pretty much anytime I reach out. They deliver good and fast customer service. I would give 5 stars, but I occasionally have issues with hard bounces. It is overall a good program though.

We are a digital marketing agency for small businesses in Sydney. We use Engagebay for all our clients and the product is solid value.

An entire functional CRM across, sales, marketing and operations with all the bells and whistles it needs.

Highly recommend Engagebay for agencies and beyond.

EngageBay is a bit cheap and cheerful, but their support is absolutely outstanding. Charles, in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, Charles!

Great service, chat was fast and efficient

Been using the system for years and very happy with it. Meets all of our requirements and customer service is always very helpful!

Their support team is very helpful and the product is easy to learn!

I've used engagebay for several years now. They have tools which have helped me as a solopreneur. Their customer service is very fast to respond. I hope to grow to afford more of their services but until then I'm glad they are here.

EngageBay is a really easy to use tool. Also, the online support team is always ready to help you in any difficulties you have,

It is a great tool for small units like us for email automation and CRM. The tool is easy to use and affordable.

We’ve been using EngageBay for a few years now, and it’s honestly an amazing CRM system. It’s so easy to use, incredibly intuitive, and everything just makes sense.

Anytime we’ve had a question or needed a bit of help, the support team has been brilliant, you can jump straight onto chat, and they sort things out right away. They really know their stuff.

Having used a lot of different CRM systems over the past 20 years, I can honestly say this one stands out from the rest. It’s excellent value, powerful, and genuinely enjoyable to use.

Highly recommend!

I thought its a good product but actually they steal money from you, they pretend to have good support, they call you, but when they get your money, its done, no support, product isn't working properly, they refuse to help with the issue, and refuse to refund, i didnt use single thing from the services, paid 100$, and received nothing