Empire Physiotherapy Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people appreciate how therapists listen attentively, thoroughly assess issues, and provide clear explanations and tailored treatment plans. The service is frequently highlighted for its effectiveness, leading to significant pain relief and overall improvement in health. Reviewers often mention feeling secure and safe during treatments, even for new experiences like acupuncture, due to the attentive and supportive approach of the therapists. People frequently recommend the company, highlighting the efficient and smooth user experience from initial consultation to full recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many reporting feeling comfortable and at ease during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

Had physio today with Neha . Great experience as usual feels much better already. She always makes me feel secure and safe , basically in good hands 🙌 of someone that cares and will do everything it... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(305)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good patient care

Haris has been working on my inflamed achilles over the past several weeks. He was very thorough and patient with my issue carrying out several procedures and offering exercises to attempt to overcome my injury. Although we haven’t yet resolved the problem I would have no hesitation in recommending Haris.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Physiotherapy - back and hip

A total of six physiotherapy sessions with Bahar for lower back pain / restricted mobility. She quickly identified the problem areas and provided a mix of hands on physio and online exercises which ultimately covered lower back and middle back and hip treatments.
A professional and very competent lady with excellent interpersonal skills.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

R Sagar

Therapist was stern but for all the right reasons, empathic to what I was going through, explainations of what to do in between appointments really helped. Amazing, friendly, caring, understanding couldn't of asked for more from Ruchi Sagar.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Overall very satisfied

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of exercises which I carried out at home. By my second visit, no pain but a few more exercises to strengthen the areas to prevent reoccurrence. Overall very satisfied.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Neha was amazing.

Neha was amazing! very welcoming and friendly, made me feel at ease with the acupuncture as it was my first time.
Very professional, looking forward to my next session.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being professional, which put me at ease right away.

Never having experienced acupuncture or ultrasound therapy before, I was quickly put at ease and Neha kept a constant eye on my pain threshold, to ensure I was comfortable throughout.

The exercise videos and PDF instructions were clear, concise and very useful.

After a full course of 6 treatments, my pain level has shot from 11/10 to 1/10. I'm fighting fit and am thankful to Neha for her expertise.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing - very intelligent and knowledgeable - great service 👍
So I rate this five stars & recommend anyone who's experiencing ligament damage or muscle tears ECT
You will be in the right place to get answers.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

The best Physio Therapist ever. Very knowledgeable, good listener, patient, kind and understanding.
The icing on the cake was the that the exercise instructions were sent to me via email. This enabled me to remember qnd carry out the exercises on a daily basis.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb service!

It was my first physio appointment with them and it was fantastic, on time, great assessment prior to treatment, clean and calm atmosphere, competent staff, all in all I was very impressed!

4 January 2026
Unprompted review

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