Empire Physiotherapy Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease, even during new or potentially uncomfortable treatments. Many reviewers highlight the personalized approach, noting that therapists listen attentively and tailor treatment programs to individual needs, leading to significant pain reduction and improved well-being. The service is frequently described as excellent, with people appreciating the clear explanations, thorough assessments, and effective treatment techniques, including acupuncture. Reviewers are particularly impressed with the supportive and empathetic environment, which helps build confidence and makes a real difference in their recovery journey. However, some people were dissatisfied with a specific experience, mentioning a lack of physical assessment, an absent physiotherapist during a session without explanation, and no follow-up.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers having a fantastic experience and... See more

Customer service

Consumers find customer service to be positive, highlighting great care and support from staff who make them... See more

User experience

Customers consistently report positive experiences, highlighting the professionalism and comfort provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more

Rated 5 out of 5 stars

Neha of Empire Physio was really good. She was knowledgeable, courteous and kind. She gave me useful exercises to do, acupuncture and use of a TENS machine. Thanks to her, I saw an improvement ove... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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4.9

All reviews

(302)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Neha- great physiotherapist

Neha, the physiotherapist understands my neck and shoulder pain and treating these areas with precision. Her acupuncture treatments have been very helpful.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say thank you so much to Haris physiotherapist

Just wanted to say thank you so much to Haris, my physiotherapist. He was so lovely, kind and caring. He explained everything with regards to treatment and listened to my concerns around pain management in my lower back/neck. Harris also gave me sound advice with regards to the correct exercise routines and I would recommend him to others.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Neha Ohyiso

Neha was very kind she put me at ease and was very professional she explained everything clearly Highly recommend her
M Duffy

18 February 2026
Unprompted review
Rated 5 out of 5 stars

It was excellent experience

It was excellent experience , very happy with treatment and physiotherapist acknowledge the issue very precisely and accurately and recommended exercises and gave treatment according to my back pain .got good relief . Highly recommended mrs ruchi sagar

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional care and real results

I had a fantastic experience with Empire Physio from the very first appointment. Ruchi took the time to properly assess my condition, she was knowledgeably, patient and tailored treatment and exercises they were practical, easy to follow which made a real difference in my recovery.
I highly recommend Empire Physio to anyone looking for expert , compassionate physiotherapy

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Hands on practice and great knowledge…

Hands on practice and great knowledge , very kind and helpful mrs sagar was suffering from shoulder and back pain and just few sessions made huge change and proper guidance given by mrs sagar highly recommended and empire physiotherapy .

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was able to have lots of different treatments to help relieve my extreme pain.
Neha also provided exercise sheets for me to follow and regular sessions. She was polite and professional.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Mrs Ruchi Sagar

Mrs Ruchi Sagar
Since when I start physio treatment since November and had few sessions with Mrs Sagar and feeling a lot better than before and her exercise and knowledge helped me , excellent ambience and continent parking available highly recommend empire and Mrs Sagar .

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good patient care

Haris has been working on my inflamed achilles over the past several weeks. He was very thorough and patient with my issue carrying out several procedures and offering exercises to attempt to overcome my injury. Although we haven’t yet resolved the problem I would have no hesitation in recommending Haris.

3 February 2026
Unprompted review

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