Empire Physiotherapy Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people appreciate how therapists listen attentively, thoroughly assess issues, and provide clear explanations and tailored treatment plans. The service is frequently highlighted for its effectiveness, leading to significant pain relief and overall improvement in health. Reviewers often mention feeling secure and safe during treatments, even for new experiences like acupuncture, due to the attentive and supportive approach of the therapists. People frequently recommend the company, highlighting the efficient and smooth user experience from initial consultation to full recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many reporting feeling comfortable and at ease during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

Had physio today with Neha . Great experience as usual feels much better already. She always makes me feel secure and safe , basically in good hands 🙌 of someone that cares and will do everything it... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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No recent history of asking for reviews

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4.9

All reviews

(305)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

First acupuncture experience

What a lovely young lady , she went all out to explain why my symptoms were aggressive, and was very gentle in her treatment of acupuncture, which i have never experienced..

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Physio for my ongoing pain …

Ruchi was exceptionally understanding and professional all through my sessions, she took her time to listen and I didn’t feel rushed. She explained all the treatments to be carried out and their purpose She was helpful in explaining my exercises. She made me feel very comfortable. I would have loved more sessions with her

28 December 2025
Unprompted review
Rated 5 out of 5 stars

It was my first time ever to have an…

It was my first time ever to have an appointment here for physiotherapy with Neha, she was amazing very very caring very respectful explained everything she did when she did it why she was doing it she went through a thorough triage. I felt really comfortable and safe in her hands and the treatment itself was amazing thank you.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Neha is really good

Neha is really friendly and takes time to understand the problem area
She is very good at what she does
She follows up
Neha explains everything clearly
An asset to the empire team

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Neha was one of the few physiotherapists who took the time to listen to where my pain was occurring and conducted a treatment which immediately alleviated the pain and this is after multiple visits to osteopaths and other physiotherapists.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service of Neha

Great service of Neha. She was professional, answered all my guestions and always ro the point. She was friendly and empathetic at the same time. Neha is great asset to the company.
Katarzyna

27 November 2025
Unprompted review
Rated 4 out of 5 stars

This was an early morning punctual…

This was an early morning punctual appointment. The physiotherapist was very profession in seeking out the relevant medical information on root cause before providing the accupuncture therapy.

I felt relaxed and comfortable during the whloe session.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing person and very well…

Amazing person and very well knowledgeable and advised me of best way to go forward and sort out the problem, was very pleased of the way Niha has used her experience and skill to help me, she was very gentle and considerate.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

I met Neha today

I met Neha today, a physiotherapist at Empire Slough who was brilliant at her job. She understood my case very well taking into consideration the chronic pain that I was suffering from a long period of time. She made realistic plan to target pain areas to help me with long lasting recovery.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Feedback on Empire Physio experience

Neha of Empire Physio was really good. She was knowledgeable, courteous and kind. She gave me useful exercises to do, acupuncture and use of a TENS machine. Thanks to her, I saw an improvement over the 3 sessions I had.

The Admin & bookings team were also good and I got an appointment in good time.

I would recommend Empire Physio and use their service again.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent.
Had my initial appointment and Neha was kind compassionate and knowledgeable.
Had this shoulder arthritis which has become unbearable and actually for the first time I’m feeling hopeful.
Neha made me a plan and started her work in the first appointment.
Excellent place. X

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent therapist

Neha my therapist was able to help with my pain management and was very easy to get on with.
I can’t fault the treatment given. However it be even better to have had more sessions with her.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Harris and Empire Physiotherapy

I was so lucky to be Harris' patient and he took great care of me and my son, who he also treated. Empire Physiotherapy's facilities are excellent, clean and hygienic. Every visit was met with a smile and appointments were always on time and the full session length (no shortening). I would highly recommend Harris and Empire Physiotherapy!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been referred to Empire Physio…

I have been referred to Empire Physio by my NHS Doctor after experiencing severe pain in my right knee for over six months.
I had tried several different treatments including medication, but nothing seemed to relieve the pain.

Harris initial consultation was excellent. He worked with me to identify the root causes of my pain, and recommended a number of exercises along with a three session course of therapy plus two acupuncture sessions.

Harris worked with me collaboratively, to understand my occupational health needs and effectively identified the best course of treatment, exercise and changes required to heal the damage around my right knee but also prevent the injury returning.

His knowledge, patience and understanding have relieved my pain symptoms and help me to recover and manage my daily routine to avoid reoccurrence.

I cannot thank you enough. 🙏🏼

27 October 2025
Unprompted review

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