Experienced an issue with my auto cover. Contacted Empire and in less than 24 hours they processed my warranty claim and replacement was with FedEx for delivery. My Contact Agent, Melissa, did an amaz... See more
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No instructions included with the car cover. There was a piece of paper with a QR code linking to instructional videos. If they can include paper with a QR code, they can include paper with instructi... See more
Very little instructions. The instructions included with the cover had no dimensions or measurements for installation. When we called for support, the person could not give us information either.... See more
So far so good. The ordering process was easy and standard delivery was fairly fast. The material feels better than our last cover but we haven't yet put it on for the season, soon though. I'm hoping... See more
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Shipping was fast and reliable
Shipping was fast and reliable
The Bimini directions were confusing, but with help from friends we put it together
It looks great on my boat
Overall I'm satisfied, I.would buy again
Easy ordering with good options
Easy ordering with good options. We weren’t set in the white color so very easy exchange and quick turn around! No hassle makes a big difference with choosing your company! Thanks
Great product
Definitely exceeded my expectations. Great product for a great price. I highly recommend.
Bimini was timely received
Bimini was timely received, went up easily, and seems of good quality
Easy purchase experience
Easy purchase experience, great product - exactly as advertised.
Fast delivery
My cover was delivered quickly and safely left where it was not easily assessable by the general public.
Perfect fit
The covers fit perfectly and will look to be well made. They really help keep the pollen and other dust and dirt off the patio furniture.
Fast delivery
They are very easy to work with. My cover came really fast it fit perfectly for my boat. Very nice people to talk with very helpful.
Fast shipping
I ordered this for Father’s Day and I got it before the weekend. They were really fast shipping and a great product. Would buy again.
Arrived quickly and exactly as…
Arrived quickly and exactly as described.
Very little instructions
Very little instructions.
The instructions included with the cover had no dimensions or measurements for installation. When we called for support, the person could not give us information either. Basically had to take a chance and drill holes in the boat where we thought they should be. Luckily, we were correct.
GREAT service--GREAT quality !!
Received order earlier than we were told !! Top material & frame material are good quality !! Easy to install !! Whole experience with Empire Covers was exceptional !! Will definitely use them again if needed !! THANK YOU EMPIRE COVERS !!
I love the covers and that fit perfectly
I received my order in timely fashion…
I received my order in timely fashion however, I requested a return authorization for the bag I ordered. I didnt realize a bag is included with the cover and there was no need to order an additional one. I have not received the RMA or authorization for the return as yet.
The cover was delivered in a very…
The cover was delivered in a very timely fashion. However, the cover is too long for my Weber grill and drags on the deck. I am considering adding velcro to the bottom to shorten it.
Received the cover for the Honda Van…
Received the cover for the Honda Van the day after getting the one for the truck. It also fits very nicely.
I have antique tractors and will be ordering covers for them, by the closest measurements I can get for a vehicle.That is unless you have covers for tractors.
Friendly service,quick delivery
The color swatches on website need labelled!
I had a tough time telling exactly what some of the color choices on the website were. As a result, I called to confirm my selection - the helpful rep gave me a quick rundown of the actual color choices and I'm so glad she did. We haven't installed the Bimini yet so it's still in the box and the reason for just 4 stars. Otherwise, exemplary website and service. Thanks Empire Covers!
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