Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
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Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good morning Jan,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
All products arrived in good time
All products arrived in good time. Products are beautiful and of good quality.
6 July 2026
Reply from Emma Bridgewater
Good morning Tanya,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love Emma Bridgewater and who can…
Love Emma Bridgewater and who can resist the sale! Even better
7 July 2026
Reply from Emma Bridgewater
Good morning Helen,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
So pretty totally classy …
Really pretty candlestick it was bigger than I thought it would be but that doesn't takeaway from how pretty it is,looks lovely in my dining room, has always great service from Emma Bridgewater parcel always comes well packaged and delivered with care thankyou Emma and your wonderful team
7 July 2026
Reply from Emma Bridgewater
Good morning Susan,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Beautiful bedspread in sale
Beautiful bedspread in sale.
Delivery prompt
Nicely packaged.
30 June 2026
Reply from Emma Bridgewater
Good morning Joanna,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
As usual delivery was prompt and items…
As usual delivery was prompt and items well packaged
Excellent quality products
7 July 2026
Reply from Emma Bridgewater
Good morning Sarah,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Treating ME!
I purchased a fabulous selection of EB goodies - some as gifts and some for me! Always great quality and perfect for every day use or display.
7 July 2026
Reply from Emma Bridgewater
Good morning Rachel,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Emma Bridgewater pottery the best stunning
Emma Bridgewater pottery stunning, arrived promptly and packed perfectly
30 June 2026
Reply from Emma Bridgewater
Good morning Lesley,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Sue,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
after-sales service is perfect
The product is excellent and the after-sales service is also very fast and perfect.
6 July 2026
Reply from Emma Bridgewater
Good morning Jona,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Ruth,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Would highly recommend n
Quick delivery good choice excellent quality as always& good price happy customer
7 July 2026
Reply from Emma Bridgewater
Good morning Denise,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
The delivery service was dreadful
The delivery service was dreadful. When it eventually arrived it was dumped at the gate.
7 July 2026
Reply from Emma Bridgewater
Good evening Roy,
Thank you for your review. We are sorry to learn about the delivery issues you experienced with your recent order and understand how frustrating this must have been.
While our overall service levels with Evri have been positive, we regret that this was not reflected in your experience. Your feedback regarding delivery handling has been noted and shared with the relevant teams for review.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good evening Loretta,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good evening Pauline,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great packaging and communication
Great packaging and communication, always. And the products are cute and quality. Can’t get enough of them!
6 July 2026
Reply from Emma Bridgewater
Good afternoon Sarah,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Helpful customer service person
Helpful customer service person , promptly delivered , and delightful china / design.
7 July 2026
Reply from Emma Bridgewater
Good afternoon Louise,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Lovely products
30 June 2026
Reply from Emma Bridgewater
Good afternoon Ann,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I love everything Emma Bridgewater
I love everything Emma Bridgewater: from the creative designs to the packaging. I’ve never had a bad experience.
30 June 2026
Reply from Emma Bridgewater
Good afternoon Virginia,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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