I am so delighted with the beautiful porcelain I received from Emma Bridgewater, it is absolutely delightful. I chose 2 sets for wedding presents. The strawberry plates and foraging bucket was really... See more
Company replied
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Review summary
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Reviews shaping this summary
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in e... See more
Company replied
Easy to use website. As ever, Emma Bridgewater produce great products. Adding to my side plates and originally ordered the wrong size so had to return and reorder. Return process although not cheap at... See more
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Beautiful, whimsical mugs - exactly what I was hoping for! I’ve admired the products for years but had never ordered until I saw the ladybug print mugs and couldn’t resist. Packaging was great and t... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good Afternoon,
Thank you for taking the time to review our service. We are delighted with your comments and hope that the Christening gifts are well received!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Emma,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Was this Peter Rabbit
Was this Peter Rabbit. The French Bowl is delightful, I also purchased rabbit on a basket with a gold rabbit inside , gorgeous .Emma Bridgewater items never disappoint , just beautiful.
Easy to use website, delivery service you can now choose also so well packaged for posting.
13 July 2026
Reply from Emma Bridgewater
Good Morning Wendy,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Gorgeous mug
Gorgeous mug for my son in law’s birthday and a testament to his hard work producing splendid cattle.
13 July 2026
Reply from Emma Bridgewater
Good Morning,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Rosemary,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Great artistic products..
Great artistic products... good sale reductions.... speedy delivery...... whats not to love?
6 July 2026
Reply from Emma Bridgewater
Good Morning Heather,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love Bridgewater and that they keep up…
Love Bridgewater and that they keep up to date. Had to get a Mummy pig mug after my daughter got a personalised Peppa one and my husband got a Daddy pig one.
6 July 2026
Reply from Emma Bridgewater
Good Morning Sue,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Donna,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning,
Thank you for your review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love my mugs
Love my mugs, wrapped beautifully and arrived promptly. I get so much pleasure from drinking my tea and coffee in these beautiful mugs x
13 July 2026
Reply from Emma Bridgewater
Good Morning Naomi,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Patricia,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Ridiculously long delivery time
Ridiculously long delivery time - 9 days from order date. Had delivery from smaller company within two days and it was free!!! No idea why reputable companies use Evri delivery. Sent me message delivery would be that day only to change it 2 minutes later to the next day!!
13 July 2026
Reply from Emma Bridgewater
Good Morning Allison,
Thank you for taking the time to leave a review. We are very sorry to learn that there was a delay with the delivery of your recent order, we do understand that this is disappointing.
While deliveries with Evri are usually a positive experience for most customers, we recognise that this has not been the case here and understand your frustration. Your comments have been shared internally so this can be investigated further.
Kind Regards,
Emma Bridgewater Team
Delivered on time
13 July 2026
Reply from Emma Bridgewater
Good Morning Amanda,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Its exactly as expected and my bookworm…
Its exactly as expected and my bookworm of a husband loves it.
Great quality
Great packaging
Great service
13 July 2026
Reply from Emma Bridgewater
Good Morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and that your husband loves his gift!
Kind Regards,
Emma Bridgewater Team
Quick delivery
Quick delivery. Quality products designed and made in England.
Very happy with my order
13 July 2026
Reply from Emma Bridgewater
Good Morning Sarah,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Consistency as always
Consistency as always, in design, In quality, and during the sale in price, even better if you don’t mind seconds.
10 July 2026
Reply from Emma Bridgewater
Good Morning Irene,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchase!
Kind Regards,
Emma Bridgewater Team
Great safe packaging
Great safe packaging , kept up to date with delivery, really pleased with purchases. Was delivered safely
13 July 2026
Reply from Emma Bridgewater
Good Morning Lynda,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
As always high quality items
As always high quality items. Added more to my collection of dinner plates even though seconds you wouldn't know. And very happy with delivery left in safe place
13 July 2026
Reply from Emma Bridgewater
Good Morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
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