Fed-Ex destroyed my first order of beautiful crystal wine glasses from the Black Toast collection. I was sick about it. I called and the kindest lady helped me!! She refunded the amount charged after... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a gorgeous cake dome (I’ve ordered two previously which were perfect and well packaged). Unfortunately the dome I recently received was broken in transit and the replacement was faulty but c... See more
Company replied
I have ordered items from various ranges and have never been disappointed. Recently that included a teapot which is just stunning. Everything is always packed extremely well and the products are of th... See more
Company replied
Great choice of items that are good quality and beautiful to look at. As a long time customer I know that these items are not only lovely to look at but are well made and long lasting. After a life ti... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products as always.
2 July 2026
Reply from Emma Bridgewater
Good Morning David,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
My first order was uber fast
My first order was uber fast. I was so impressed I ordered more in the sale... I'm still waiting... Please don't reply advising me it's still within time for standard delivery, my first order was standard and was here within a couple of days; that's quite misleading.
12 July 2026
Unprompted review
Reply from Emma Bridgewater
Good Morning Clare,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Refund
Great customer service. I was immediately refunded without question when my product arrived broken. I would expect no less but it's much appreciated just the same!
25 June 2026
Reply from Emma Bridgewater
Good Morning Glenda,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Everything arrived safely and was very…
Everything arrived safely and was very attractive too. Nice to get a little reduction on some things I bought too..
2 July 2026
Reply from Emma Bridgewater
Good Morning Lee,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Absolutely stunning!
Was larger than I’d imagined - even though I’d checked the dimensions. A true signature piece. Really happy with it and can’t wait to use it
2 July 2026
Reply from Emma Bridgewater
Good Morning Maryhan,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Michelle,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Aileen,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Excellent quality product and service
Easy to navigate website. Clear ordering page. Good communication about despatch and delivery. Swift delivery. Excellent quality product.
2 July 2026
Reply from Emma Bridgewater
Good Morning Doreen,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Angela,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
The ordering was very easy.
The ordering was very easy.
The delivery is atrocious still waiting for my order it's been 2 weeks.
2 July 2026
Reply from Emma Bridgewater
Good Morning Catherine,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Our stuff still hasn't arrived 😞 about…
Our stuff still hasn't arrived 😞 about 3 weeks ago xx
2 July 2026
Excellent products and service
Excellent products and service. I have purchased a few things from Emma Bridgewater online and usually everything has been excellent. Unfortunately, with my last order, there was a little issue with my mug and the customer service was swift and even provided me with a brand new mug free of charge! Will definitely shop again with EB x
25 June 2026
Reply from Emma Bridgewater
Good Morning,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Fast delivery
Fast delivery. Beautiful plates. They were seconds but I couldn't see a fault.
24 June 2026
Reply from Emma Bridgewater
Good Morning Karen,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
I have made several purchases from this…
I have made several purchases from this company, including items from their 'seconds range', and have yet to be disappointed.
1 July 2026
Reply from Emma Bridgewater
Good Morning JB,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
It was great being able to have the…
It was great being able to have the parcel delivered to the post office to be collected
19 June 2026
Reply from Emma Bridgewater
Good Morning Vanessa,
Thank you for taking the time to review our service. We are delighted with your comments!
Kind Regards,
Emma Bridgewater Team
Personalised plates and mugs arrived in…
Personalised plates and mugs arrived in double quick time. All are brilliant. Will definitely order again.
1 July 2026
Reply from Emma Bridgewater
Good Morning Thea,
Thank you for taking the time to review our service. We are delighted with your comments!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning,
Thank you for taking the time to review our service. We are delighted with your comments!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Anne,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
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