Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
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Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this brand
Love this brand . Good quality and excellent delivery service. Got a mug collection going on now !!! 😀
8 July 2026
Reply from Emma Bridgewater
Good morning Andrew,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Lynne,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Service perfect
6 July 2026
Reply from Emma Bridgewater
Good morning Pauline,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Delivered on time and updated the whole…
Delivered on time and updated the whole way through the process . I never have any concerns about buying from this site . Thank you 🤩
7 July 2026
Reply from Emma Bridgewater
Good morning Joanne,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Happy with my purchase
Happy with my purchase, although they were seconds, pleased with quality
8 July 2026
Reply from Emma Bridgewater
Good morning Simon,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
I have still not received my purchase…
I have still not received my purchase delivery by Everi
8 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Peter Rabbit in the Garden plates
Absolutely gorgeous new product. The young recipients are delighted.
8 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
exquisitely made every time .
6 July 2026
Reply from Emma Bridgewater
Good morning Emilie,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Penny,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Audrey,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Purchased 2 mugs unfortunately one was…
Purchased 2 mugs unfortunately one was faulty but it was dealt with very quickly and refund made without quibble.
Excellent customer service as always.
8 July 2026
Reply from Emma Bridgewater
Good morning Camilla,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Firstly let me say I love EB products…
Firstly let me say I love EB products and order quite a few.
Unfortunately on this occasion on of the items ordered - a set of three cannisters simply defeated me - I couldn't get the lids off at all and having contacted customer service for some assistance I am still awaiting a response other than the automated bounce back
8 July 2026
Reply from Emma Bridgewater
Good morning Jayne,
Thank you for taking the time to leave a review. We do apologise that you have received your order in this condition, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Beautifully made products
Beautifully made products, so pleased with them & quick delivery! All reasons why I use Emma Bridgewater! Thank you 🍄👍🍄
8 July 2026
Reply from Emma Bridgewater
Good morning Dawn,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Christophe,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Amazing mugs.
Sale advertised well. Easy to order & fast delivery. Amazing mugs at great prices.
1 July 2026
Reply from Emma Bridgewater
Good morning Sheila,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Absolutely terrible still haven’t…
Absolutely terrible still haven’t recieved my order for my daughters birthday in 3+ weeks now almost 4 weeks!! I’ve been to America and back from the uk in that time and my daughters birthdays been and gone. I emailed customer service took them 2 or 3 days to reply and still no solutions or delivery another week later!
1 July 2026
Reply from Emma Bridgewater
Good morning Amy,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Always buy Emma Bridgewater
I always buy EB’s mugs. At the moment I’ve got all the floral mugs.
My ‘mum’ mug my son bought me has a crack in it now, so he ordered me a mug with strawberries on, and I hadn’t got the peonies mug.
They always come so well packaged and in perfect order. And as they are lovely and thick they’ll last well with my butter fingers.
I’m now looking for a teapot.
18 July 2026
Unprompted review
Reply from Emma Bridgewater
Good morning Rachel,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Artistic whimsy all in a cup
I love the artistry and the whimsical fun nature of Emma Bridgewater pottery. I just started buying their things for my new home, but I’m already planning my next purchases. Website
Is straightforward and customer service helped me when my package was stuck in customs. Thank you
1 July 2026
Reply from Emma Bridgewater
Good morning Rachel,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Have never had a poor experience
Have never had a poor experience. Have bought some lovely products from Emma Bridgewater.
30 June 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Jeff,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
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