My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your custome... See more
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As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craf... See more
Company replied
Ordered a Mothers Day Mug and paid for next day delivery and it was delivered first thing the following day . Unfortunately after the first use some racks appeared I phoned them up and they sent a rep... See more
Company replied
A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift. I was extremely disappointed that I could... See more
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Company details
Written by the company
Visit the Emma Bridgewater factory in Stoke and see the traditional skills and craftsmanship that goes into every piece of Emma Bridgewater pottery. Get creative with our studio experiences, indulge in Afternoon Tea in our cafe and garden and enjoy browsing the latest Emma Bridgewater items in our shop.
Emma Bridgewater
Written by the company
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- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Lichfield Street, ST13EJ, Stoke-on-Trent, Hanley, United Kingdom
- 01782 210565
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item arrived but smashed i…
The item arrived but smashed i immediately contacted you but a week later i still have not had a reply
12 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Mark,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Customer Service team and they are awaiting on some further information from yourself.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Consistent Quality and Quiet Char
As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craftsmanship, and distinctive charm that Emma Bridgewater is known for.
There is something quietly special about these pieces. They bring a sense of warmth and familiarity into everyday life - simple, unpretentious, yet genuinely comforting. They have a way of making ordinary moments feel just a little more pleasant and meaningful.
A consistently excellent experience, both in quality and service. I am, once again, very pleased.
10 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I love a sale
I love a sale. I love that delivery is quick. I just love Emma bridgewater
13 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Angie and Steve,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Love the BIG CUPS!
My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your customer service is exceptional and I will always be a customer.
Thank you….
Sue Saubert
Florence Oregon USA
11 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Sue,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Love Emma bridgewater products really…
Love Emma bridgewater products really and truly great craftsmanship. You really do pay for the uniqueness!
13 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Excellent products
Excellent products, also services! One mug had a hairline crack so contacted customer service. They sent replacement within few days. Fantastic, very helpful!
12 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Peter,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Ordered a Mothers Day Mug and paid for…
Ordered a Mothers Day Mug and paid for next day delivery and it was delivered first thing the following day . Unfortunately after the first use some racks appeared I phoned them up and they sent a replacement mug the next day . Excellent service
12 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Doreen,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Diane,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good evening Pam,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Easy ordering on the website and…
Easy ordering on the website and arrived earlier than expected- lovely quality
3 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good evening Janice,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
So easy to use the website site
So easy to use the website site, hardest thing is choosing from all the wonderful items what to buy.
Delivery prompt and the item very very well packed
3 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good evening Janet,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning Dean,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Excellent customer service
Excellent customer service. Very quick and efficient and beautiful product. Thank you very much.
5 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Suz,
It's always wonderful to hear such great comments about the service we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Parcel was lost I
Parcel was lost I need a replacement sent asap due to it being a gift and I’m leaving the country no urgency in resolving this.
6 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Emma,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Fabulous value by using the clearance…
Fabulous value by using the clearance section of the website and all items delivered within a couple of days! Fantastic.
(I bought 12 metal trays as presents for a group of people.)
3 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon SW,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Excellent products
26 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Mrs Brown,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Buying a factory and afternoon tea experience.
A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift.
I was extremely disappointed that I could only get vouchers which I somehow have to E ticket them to her?
What is wrong with posting a nice card with the vouchers and experience on to go direct or post on? I would have been more than prepared to pay the extra for this and given the choice I’m sure others would also. This would in my opinion enhance the gifting experience which is important.
4 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Peter,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
A great company!
The mark of a great company is their customer service, and Emma Bridgewater has exceptional customer service! I spoke to Rose who was responsive to all messages, friendly, and caring, whilst professional! Highly recommend Emma Bridgewater and Rose in particular!
4 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Claire,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you. We will pass on your kind feedback.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
Good experience
Easy to order. Had to get in touch with them by email as I had made a mistake with my order. Prompt reply and the issue had been resolved. Kept up to date with the delivery. Delivery came at the allotted time. All stress free
25 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Dorothy,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Disappointed in my product
Disappointed in my product, made a complaint and received another free of charge which I'm very grateful for however the replacement product was even more disappointing than the first. I have been an Emma Bridgewater customer for years and I do fear the quality of the products has deteriorated grateful in recent experiences.
4 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
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