Actually incredible service! They fixed my favourite bracelet when I'd been turned away from other jewellers who refused to fix it because it wasn't real gold. I now have my favourite bracelet back on... See more
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Super friendly and helpful staff. One of the links in my bracelet had come undone and it was expertly fixed in no time. Calming atmosphere in the shop as well and a variety of beautiful jewellery (had... See more
Excellent service, friendly staff and great products. We purchased a personalised necklace for our daughter from the winter wonderland store and it’s perfect. It’s a graduation gift, we asked for a be... See more
Company replied
Hello, Emily’s Jewellery Team 🌷 I visited your branch in Brighton on Friday. I absolutely did not expect such professionalism from your salesperson, she was great. She helped me with everything,... See more
Company details
Written by the company
Hello, this is Emily’s Jewellery, a sophisticated jewellery brand. We design fashionable jewellery for people like you. Additionally, we offer engraved and welded jewellery to create unique and memorable gifts. We are on a mission to create jewellery that whether you’re going for a sophisticated look or a more casual, everyday vibe, fashion jewellery will help you make a statement. London Permanent Jewellery to World!
Contact info
London, United Kingdom
- info@emilysjewellery.com
- emilysjewellery.com
4.8
Excellent
56 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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The people in the shop at Brighton…
The people in the shop at Brighton provides very good customer service and are really kind
14 March 2026
Unprompted review
Reply from Emily's Jewellery
Thanks for your lovely words — the team in Brighton really appreciates it 🤍✨
EJ Team
amazing service I’m going to be…
amazing service I’m going to be bringing all my jewelry back here cannot recommend them enough
14 March 2026
Unprompted review
Reply from Emily's Jewellery
Thank you! It means a lot — we’ll be here whenever you need us 🤍✨
EJ Team
Amazing Customer Service
VERY SWEET WORKERS. they were very patient with use and had the best experience!!!
11 March 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much! Our team loved having you and we’re glad you had the best experience 🤍 EJ team
Reply from Emily's Jewellery
Thanks a lot! We’re so happy you had a great experience at our shop in Brighton!
The staff were very helpful and I would…
The staff were very helpful and I would recommend it to other people
7 March 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re glad our team could help!
EJ Team
such a nice jewellery shop got permanent bracelets!
such a nice jewellery shop got permanent bracelets here for a really good price! carlos is lovely
7 March 2026
Unprompted review
Reply from Emily's Jewellery
Thanks a lot! So happy you had a great experience — Carlos and our whole team are here for you anytime.
EJ Team
Bracelet Welding by Carlos
Carlos did my bracelet welding and he was so lovely and kind, really patient with me adjusting my bracelet size! Really amazing service inside by the lovely lady too and both were very friendly, also loved the jewellery too! Hope to come back and get more.
7 March 2026
Unprompted review
Reply from Emily's Jewellery
Thank you! We’re delighted you felt looked after — All our team are here whenever you visit again.
EJ Team
Such amazing customer service
Such amazing customer service! So friendly and polite. Carlos did my bracelet welding, he offered 10/10 customer service, so friendly and extremely polite. He was also very patient whilst adjusting the bracelet to the right size on me.
Highly recommend!
Thank you again 😊
7 March 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re so glad you had such a lovely experience at our Brighton Shop. Our whole team is always here to help 😊
EJ Team
I love my permanent bracelet I got at…
I love my permanent bracelet I got at Winter Wonderland - the staff were very friendly and helpful. The bracelet is amazing quality. Thank you !
23 December 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re so glad you love your bracelet and had a great experience!
EJ Team
I love Sarah she is my favourite person…
I love Sarah she is my favourite person ever. Never in my life have I loved someone more! She is perfect and helps us a lot, she needed to pee but held it because my friends and I couldn’t pick what jewellery we wanted and she helped us. Please give her a raise, love from chloe Xxxx
11 December 2025
Unprompted review
Reply from Emily's Jewellery
Chloe, your review made us laugh and smile 🤍 Sara truly is a superstar — even holding on while helping you choose your jewellery 😅💫! We’re so lucky to have her, and your kind words mean the world. Thank you for sharing the love! EJ Team
Sarah is so kind
Sarah is so kind, she needed the toilet but stayed because my friends and i are very indecisive. She is my role model and gives great support and advice. Thank you so much for this opportunity and experience. She is very good at advertising her jewellery! I’m so grateful!
11 December 2025
Unprompted review
Reply from Emily's Jewellery
We’re over the moon that you love Sara (we do too 🤍)! She’s truly a star — even holding on while helping you choose your jewellery 😅💫. We’re so glad you love your jewellery, and your review means the world to us. Thank you, EJ Team✨
I got my permanent bracelet done at…
I got my permanent bracelet done at winter wonderland and I’m obsessed with it 😍😍 I always get complimented on it. The customer service was so lovely. Thank youuu
4 December 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for visiting us at Winter Wonderland ✨ We’re thrilled you love your permanent bracelet! EJ Team
Reply from Emily's Jewellery
You made our day 🤍 Fantastic customers deserve fantastic jewellery! EJ Team
You will not regret it 😉
For the second time I had an amazing experience getting a permanent bracelet from Emily’s Jewellery. I love how personal and unique the bracelet feels—highly recommend Emily’s Jewellery for anyone looking for a special, lasting piece!
26 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for coming back ✨ We’re thrilled you had another amazing experience with your permanent bracelet! Your support means the world to us! EJ Team
Super Friendly and Patient staff
Super Friendly and Patient staff. Such a warm and welcoming experience with a personal engravings for the person you love !
27 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your kind words ✨ We’re so glad you enjoyed the experience! EJ Team
Excellent service, great staff, highly recommended
Excellent service, friendly staff and great products. We purchased a personalised necklace for our daughter from the winter wonderland store and it’s perfect. It’s a graduation gift, we asked for a bespoke engraving design and they were more than happy to help. We are over the moon with the final product and would highly recommend Emily’s Jewellery. Thanks again for the enjoyable experience.
23 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much! We’re thrilled you loved the necklace and engraving. It was a joy creating it for your daughter — your recommendation means the world to us! ✨ EJ team
António was very nice and…
António was very nice and professional!! I did my permanent bracelet in Winter Wonderland. Very good!!
23 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you! We’re so glad you loved your permanent bracelet at Winter Wonderland - EJ Team
It was an amazing experience
It was an amazing experience. It was my first time doing this. The made me so comfortable. 100% recommendation. Thank you so much.
21 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for sharing your experience! 💎 We’re delighted to hear your first time was amazing and that you felt comfortable throughout. Your recommendation means the world to us — we can’t wait to welcome you back again soon! ✨
EJ team
Really nice experience with staff and I…
Really nice experience with staff and I loved my permanent bracelets with my bestfriend.
19 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your lovely review! 💎 We’re delighted you and your best friend had such a great experience with our team, and that you love your permanent bracelets. we hope to see you both again soon! ✨ EJ Team
Antony and sara they are very good and…
Antony and sara they are very good and polite they deal me very good i buy padington jewlery
15 November 2025
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your kind words! We’re delighted to hear that Antony and Sara took great care of you and that you’re happy with your Paddington jewellery. We truly appreciate your support and look forward to welcoming you again soon!
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