Embelton FlooringReviews 

1,384
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding value for money, excellent service, and high quality of the products, with many expressing satisfaction with their purchases. The delivery service is frequently highlighted for its promptness, free shipping, and efficient tracking updates, making the ordering process smooth and convenient. Reviewers also appreciate the free, large, and high-quality samples that help them make informed decisions for their flooring needs. However, some customers experienced issues with delivery delays and miscommunications regarding order status, leading to frustration. Additionally, a few people noted that some desired products were not available in their region, which was disappointing.

What people talk about most

Product

Consumers find product to be positive, with many praising the quality, uniformity, and ease of laying,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the product's... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the outstanding value and... See more

Order

People report positive experiences with order, highlighting the ease of placing orders and the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. Flooring Store
  2. Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,384)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and servic

Quality product and great service

18 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Fiona, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful, affordable & easy to install

The flooring is beautiful! I was a little nervous about laying it myself, but the click system and built in underlay makes it very easy.

6 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Darla, thank you for the amazing review. We’re delighted to hear you’re enjoying your new flooring and that the click system with built‑in underlay made installation easy. If you need any support as you continue your project, we’re always here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Helpful staff

Affordable prices, quick sample delivery, also had a consultation with the showroom manager and was impressed with his patience and knowledge.

17 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Rebecca, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Everything went so smoothly

Everything went so smoothly, from the ordering online to delivery approximately 2 weeks later.

Now al I need is builder to install it

17 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ann, thank you for the wonderful review. We’re so glad to hear everything went smoothly from ordering to delivery, and we hope the installation is just as seamless once your builder is ready. If you need anything else in the meantime, we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service in getting me samples. I have yet to see them on site, as it's for my holiday house and I'm not up there yet. But the samples were sent quickly and efficiently and look great.

16 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Tanya, thank you for the 5-start review. We’re so glad to hear your sample arrived quickly and looking just as expected. We hope they help make your decision easy once you’re able to see them on site. If there’s anything else you need in the meantime, we’re always here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Maria, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good quality flooring easy to install…

Good quality flooring easy to install yourself very happy

3 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Kayla, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with our products has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy to order & great quality

Easy to order, smooth delivery & great quality. No complaints! We're loving our new floors!

22 June 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service.
The delivery time for the samples was second to none. We will certainly be buying our floor though Embelton.

12 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bruce, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. Good size samples of flooring.

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Happy investigators, who are keen to order. We were thoroughly impressed by every…

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door.

Our carpenter friend directed us to your company as we are looking at removing our carpet from a number of areas in our house.
To be able to see the exact sample on our floor from an interstate company was fantastic.
The delivery was so prompt and totally free of charge, which blew us away. We will be ordering very soon. Thankyou so much.

11 February 2026
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Reply from Embelton Flooring

Hi Sue, thank you so much for your wonderful review. We’re thrilled to hear you found the website easy to use and that receiving the samples at home helped make your decision easier. Also so good to hear that we got recommended by your friend and we look forward to helping you with your order. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Good range of colours and styles

Samples were excellent and delivered promptly, when we eventually got the flooring it was top quality and has been great for the past year.

13 April 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Rachel, thank you for the wonderful review. We’re so glad you liked the range of colours and that the samples arrived quickly. And it’s great to hear the flooring itself has been top quality and has served you well over the past year. We really appreciate your support and are here if you need anything in the future. Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Vinyl coastal spotted gum

We orders 3 samples, and decided to go with one of our options.
It is even better than we thought.
Its beautiful.
My mother in law took one look at one sheet and decided she wanted it for their Reno's too.
Thank you.

29 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Audrey, thank you so much for the lovely review. We’re thrilled to hear you found the perfect option and that it looks even better in person. It’s wonderful that your mother‑in‑law loved it too. We really appreciate you choosing us and are here if you need anything else.
Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Very good company to deal with great…

Very good company to deal with great prices

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Wonderful

The flooring looks wonderful, colour is very stylish and up to date and makes the room seem bigger. Really suits the bedroom.
Highly recommend

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We are saving up to buy more

I ordered the samples for my landlord and he liked the tasmanian blackbutt style but we both need to save our money until we can afford this but we had a lot of fun comparing the 3 samples which were all lovely

26 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Suzanne, thank you for the 5-star review! We're so pleased to hear about your experience and glad you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Very good service

Very good service

4 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Donald, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great to deal with

Very prompt with info and samples

4 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product

Great product

21 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Paul, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

great service

great service, quick turnaround

1 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Eva, thank you for your review. We’re glad you were happy with our service and appreciate your feedback. If you’d like to explore more options or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

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