Embelton Flooring Reviews 1,381

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. Flooring Store
  2. Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A True Professional Who Puts the Customer First

I recently had the pleasure of dealing with Andy from Embleton Flooring and was incredibly impressed by his professionalism, honesty and depth of knowledge. After months of researching flooring options, Andy stood out for his genuine approach and willingness to provide advice based on what was best for my project rather than simply trying to make a sale.

His experience was obvious in every recommendation he made and he took the time to understand exactly what we were trying to achieve. The level of service, expertise and integrity he demonstrated was exceptional and gave me enormous confidence throughout the decision making process.

In an industry where honest advice can be hard to find, Andy was refreshing to deal with. I would highly recommend him to anyone looking for flooring guidance from someone who is knowledgeable, trustworthy and genuinely focused on achieving the best outcome for their client.

2 June 2026
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Reply from Embelton Flooring

Hi Tina, Thank you for your kind words!

We are delighted to hear Andy provided such helpful and honest guidance throughout your process. His genuine approach, expertise and focus on doing what’s right for the customer are exactly what we aim to deliver, and it’s great to see that reflected in your experience.

We truly appreciate the recommendation, as well as the time you've taken to share your feedback, and will be sure to share this with him.

Embelton Flooring Team.

Rated 5 out of 5 stars

Great communication

Great communication. Quality products. The delivery is super quick.

28 May 2026
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Reply from Embelton Flooring

Hi Sherry, thanks for your feedback.

We're glad you were happy with the communication, product quality and quick delivery.

We look forward to assisting you in the future.

Embelton Flooring Team.

Rated 3 out of 5 stars

Sample for product unavailable in my state!

Great to receive free samples. Unfortunately I realised the sample I would like to use across my house is for a product not available in Western Australia so that’s hugely disappointing! Suggest don’t ship samples if product unavailable in location. Thank you

27 May 2026
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Reply from Embelton Flooring

Hi Anna, thank you for taking the time to share your feedback, we're happy to hear you enjoyed receiving the free samples.

We understand how frustrating it must be to receive a sample of a product that isn't currently available in Western Australia. Your point is valid, and we appreciate you highlighting this as it helps us improve our processes. We'll pass this feedback onto our team so we can avoid similar situations in the future.

Please don't hesitate to call our team for any further assistance, we'd be happy to provide additional information or sample recommendation's.

Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

There was an issue with the delivery due to the courier, which was outside Embelton Flooring's control. However, Embelton have been extremely helpful and assisted in resolving the issue quickly and professionally.

I haven't installed the flooring yet, but I'll update this review once the installation is complete.

Throughout the process, communication from Embelton was excellent, and I was very happy with the level of customer service

27 May 2026
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Reply from Embelton Flooring

Thank you for your feedback. We're sorry the timing of our EOFY sale has caused frustration. We'd like to discuss your order directly - please reach out to us at sales@embeltonflooring.com or call 1800 718 427 and we'll do our best to find a resolution for you. Embelton Flooring Team.

Rated 5 out of 5 stars

Hybrid herringbone flooring panels (Whitehaven)

Excellent customer service and assistance with measurements. Prompt supply and held order for collection and greatly appreciated cheerful assistance to load. Very happy and would recommend without doubt.

27 May 2026
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Reply from Embelton Flooring

Thank you so much for your kind words and for choosing our Whitehaven hybrid herringbone flooring, we're thrilled to hear you're happy with you're purchase!

It's great to know the team was able to support you with measurements and that everything from supply through to collection went smoothly. We'll be sure to pass on your feedback to the team as they'll really appreciate it.

Enjoy your new floors, and thank you again for your recommendation. Embelton Flooring Team.

Rated 2 out of 5 stars

disappointed

no commitment or follow up in timely manner and last moment cancellation of appointment. after a lot of chasing still don't have in person appointment done.

15 May 2026
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Reply from Embelton Flooring

Thank you for taking the time to leave feedback, and we sincerely apologise for the experience you've had. We have been in touch and have arranged for one of our team to visit you for a quote as a priority. We're keen to make this right and hopefully deliver a great flooring experience for you. Embelton Flooring Team.

Rated 3 out of 5 stars

Fast

Fast, delivery and all samples good quality Lacking Information about more products and other colours options

26 May 2026
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Reply from Embelton Flooring

Thank you for your feedback. We're glad to hear your samples arrived quickly and that you were happy with the quality.

We appreciate your comments around product information & colour options. That's valuable feedback for us. We are always looking to improve how we showcase our full range and make it easier to explore different styles and finishes.

If you're still considering your project, our team would be more than happy to help guide you through additional options or recommend colours that suit your space. Please feel free to reach out anytime. Embelton Flooring Team.

Rated 5 out of 5 stars

Smooth experience and received the…

Smooth experience and received the samples in 2 days.

Unfortunately, I found what I was looking for elsewhere but Embelton’s service has been excellent.

26 May 2026
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Reply from Embelton Flooring

Hi Karan, thanks for your kind feedback. We're pleased to hear you had a smooth experience and that your samples arrived quickly.

While we're of course disappointed we couldn't be part of your final decision this time, we appreciate you considering us and for your kind words about our service.

If there's ever anything we can assist you with in the future, we'd love to help.

Embelton Flooring Team.

Rated 5 out of 5 stars

Cheap and good quality

Cheap and good quality, easy for DIY

14 May 2026
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Reply from Embelton Flooring

Hi Mohammad, Thanks for the great feedback! We're pleased to hear you found the flooring both affordable and high quality, and that it worked well for your DIY project.

Enjoy your new floors, and thanks again for choosing Embelton!

Rated 4 out of 5 stars

Ordering samples was very easy and the…

Ordering samples was very easy and the tracking was great; we weren't able to do business because they didn't have any layers in Perth

20 May 2026
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Reply from Embelton Flooring

Hi Stephen, Thank you for your kind feedback on our sample ordering process, we're really glad to hear you found it easy and that the tracking experience was helpful.

We're sorry we couldn't assist further on this occasion due to the lack of available layers in Perth. We'd still love to help where we can. Please feel free to reach out to our team anytime.

Thanks again for taking the time to share your experience with us , we really appreciate it. Embelton Flooring Team.

Rated 5 out of 5 stars

Very helpful

Very helpful, sent samples and followed up

6 May 2026
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Reply from Embelton Flooring

Hi Mandy, Thank you for your kind feedback. We're glad to hear you found our team helpful and that the samples and follow-up made the process easier for you. We look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Great product, price, delivery and service.

Great product.
Great price.
Fast delivery.
Amazing customer service.
Thanks Embelton!

11 December 2025
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Reply from Embelton Flooring

Thank you for your review. We're thrilled to hear you had a great experience across the board. We appreciate your support and look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service for my search for quality engineered Australian flooring at a reasonable price. Haven't purchased yet as the job has been delayed but will do so when ready.

3 May 2026
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Reply from Embelton Flooring

Thank you for your review and kind words about our communication and customer service. We're glad we could assist you in finding quality, Australian engineered flooring at a competitive price.

We understand project timelines can change, we'll be here when you're ready to move forwards. Please don't hesitate to reach out if you have any questions in the meantime, we'd be happy to help. Embelton Flooring Team.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to work with and looks great even the handbrakes impressed

13 May 2026
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Reply from Embelton Flooring

We're so glad everything arrived on time and that you found our product easy to work with.

We look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Thank you for the free samples

Thank you for the free samples - they were much larger than other samples I've had and arrived within a few days (to a regional area). Your packaging is so professional and I appreciate the care and service you put into your products.

13 May 2026
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Reply from Embelton Flooring

Thank you so much for your kind feedback. We're delighted to hear that the samples exceeded your expectations and arrived quickly. It's especially great to know that the packaging and care we put into our products made a positive impression.

We truly appreciate you taking the time to share your experience.
Please don't hesitate to reach out if we can assist further. Embelton Flooring Team.

Rated 5 out of 5 stars

The speed and ease of obtaining …

The speed and ease of obtaining samples. Also the product looks amazing waiting for a price to proceed.

12 May 2026
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Reply from Embelton Flooring

Thank you for your great feedback! We're pleased to hear that you found the sample ordering process quick and easy, and that you love how our product looks.

You should receive the pricing shortly, please don't hesitate to reach out if there's anything we can assist you with in the meantime.

We appreciate your support and look forward to helping you with next steps. Embelton Flooring Team.

Rated 5 out of 5 stars

Fantastic selection & delivery process…

Fantastic selection & delivery process was so fast. Great quality samples (a4 sized) large enough to get a realistic sense of the material.

11 May 2026
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Reply from Embelton Flooring

Hi Adhithya, thanks for your fantastic review. It's great to hear you enjoyed our selection and that the delivery process was quick and efficient. It's also great to know the A4 sample size helped you get a true feel for the material, exactly what we aim for. We look forward to assisting you again. Embelton Flooring Team.

Rated 5 out of 5 stars

Fast service

Fast service, great communication, nice product

10 May 2026
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Reply from Embelton Flooring

Thank you for your kind review Sue. We are glad to hear you experienced fast service, great communication from our team and were happy with the product. Embelton Flooring Team.

Rated 5 out of 5 stars

Fast delivery of samples and the…

Fast delivery of samples and the quality was great

10 May 2026
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Reply from Embelton Flooring

Hi Craig, thanks for your review. We're really pleased to hear that your samples arrived quickly and that you were impressed with the quality. Embelton Flooring Team.

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