Ema and Boo Reviews 

220
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the beautiful presentation of the hampers, noting that the gift boxes are carefully hand-wrapped with incredible attention to detail and feel truly luxurious for recipients. Many buyers are also thrilled with the remarkably prompt delivery times, consistently excellent customer communication, and the wonderful variety of high quality thoughtful items available for newborns and new mothers. Some reviewers were not happy with occasional logistical hiccups, mentioning delayed shipping durations, missing parcels, or online tracking links that failed to function properly when accessed from overseas locations.

What people talk about most

Product

Clients share positive opinions on product quality, consistently praising the beautiful presentation and... See more

Delivery service

Reviewers express great satisfaction with the fast and prompt delivery_service, noting that orders frequently... See more

Quality

People report high satisfaction with the quality of the products and the attention to detail. Consumers... See more

Service

Customers consistently note positive experiences with service, describing it as reliable, brilliant, and... See more

Order

Reviewers highlight positive aspects of ordering online from international locations like Australia and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

It was delivered with love and on time, making new parents in awe of beautiful surprise. Thank you for the variety of gifts offered on your site, I was in a fit to chose but I am happy I settled for t... See more

Rated 5 out of 5 stars

Wow! I can’t recommend this company enough! I bought a neutral gifting bundle (with the highland cow toy) for my friend and it did not disappoint. The order arrived via special delivery so withi... See more


Company details

  1. Gift Basket Store
  2. Baby Store

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(220)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service for a customer in Canada!

I wanted to reach out and share my absolute delight with the custom baby shower hamper you created for my cousin’s celebration in Nottingham last month.

Being based in Toronto, Canada, I was initially a bit apprehensive about coordinating a gift from so far away, but the experience was truly seamless. The communication was prompt and helpful, making the entire process feel effortless despite the time zone difference. It is rare to find such personalized service that bridges the gap between continents so effectively.

The hamper itself was nothing short of excellent. The presentation was stunning, and the quality of the items—especially the dressing gown—was top-tier. I was so pleased with how much we managed to fit into the arrangement; it felt incredibly generous and was a complete hit at the shower. It is clear that a lot of care goes into the curation and packing of your gifts.

Thank you for making it so easy for me to send something special to my family back in the UK. I will certainly be recommending your services to anyone looking for high-quality, thoughtful gifts, regardless of where they are in the world.

21 April 2026
Rated 1 out of 5 stars

Seems a scam company

Seems a scam company. Placed order 2 weeks ago it hasn't shipped yet and they are unresponsive to my emails.

1 April 2026
Ema and Boo logo

Reply from Ema and Boo

Hi Krisela,
We’re sorry to hear this feedback, however we would like to clarify that all orders placed between 27th March and 7th April are clearly stated on our website to be dispatched on 8th April due to a short seasonal break.
This information is displayed on our website before purchase, so customers are aware of the dispatch timeframe in advance.
Your order is scheduled for dispatch as advertised.
Kind regards,
Ema and Boo

Rated 5 out of 5 stars

My twin sister was in tears

My twin sister is expecting her first baby and when I came across this beautiful hamper, I knew she would love it. I am based abroad so wasn’t easy for me to come across to the U.K. and shop for items. The range of hampers are plenty and for each persons budget. I went for the £150 hamper which had everything my sister needed for her first baby gift.

I received happy messages from my sister and brother in law. My sister was in tears over how gorgeous it was and loved the baby gown. Lovely attention to detail, beautifully wrapped ( I paid for extra gift wrapping) and the items inside were perfect.

It arrived swiftly and I would recommend Ema and Boo to anyone wanting a lovely gift.

14 March 2026
Rated 5 out of 5 stars

Great online store!!

Great online store with beautiful baby products! I bought a jumper for a newborn and I’m very happy with my purchase. Everything arrived as expected and the quality is great.
The customer service was excellent — they were very kind, responsive, and helped me with all my questions via email. It’s clear they really care about their customers.
I will definitely shop here again and highly recommend it!

7 March 2026
Rated 5 out of 5 stars

Such a gorgeous gift

Such a gorgeous gift! I sent this hamper to my sister after she had her baby and she said it was one of the nicest gifts she received. Everything was beautifully wrapped and arrived quickly. Highly recommend Ema and Boo.

2 March 2026
Unprompted review
Rated 1 out of 5 stars
Ema and Boo logo

Reply from Ema and Boo

Hi,
We're sorry to hear that your order has not arrived yet.
Your order was placed on Saturday and dispatched the next working day on Monday via Royal Mail 1st Class, exactly as selected at checkout. We always aim to dispatch orders as quickly as possible so customers receive their gifts promptly.
Once parcels are handed to Royal Mail, delivery times are unfortunately outside of our control and occasional delays within the postal network can happen.
We do find reviews like this a little unfair, as we were not contacted regarding the delivery before the review was left. We are always happy to help track parcels and assist with any issues if customers reach out to us directly.
We work very hard to provide a reliable service and the vast majority of our orders arrive quickly and without any issues.
Please feel free to contact us and we will gladly look into this for you.
Kind regards,
Ema & Boo Team

Rated 5 out of 5 stars

Great experience with Ema and Boo.

I had a great experience with Ema and Boo. The delivery was on time, the packaging was beautiful and very thoughtful, and the communication throughout the process was excellent. It made the gift feel even more special. I would definitely recommend them and will order again in the future.

27 February 2026
Rated 1 out of 5 stars

i didn’t reacvie my parcel

i didn’t reacvie my parcel

7 February 2026
Ema and Boo logo

Reply from Ema and Boo

We have checked the tracking for your order placed on 9th February. The parcel was sent via Royal Mail Signed For service and, according to Royal Mail’s tracking, it was delivered and signed for at the delivery address on 11th February.

Royal Mail has confirmed successful delivery of this parcel.

If you would like to discuss this further, please contact us directly.

Kind regards,
Ema and Boo Team

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