Ema and Boo Reviews 206

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I really recommend Ema and Boo. I ordered a pregnancy gift for a friend from Brazil, and the entire experience was excellent. The gift arrived perfectly, beautifully packaged, and with great atten... See more

Rated 4 out of 5 stars

The products and client service from Ema and Boo was really good. When I had an issue, the response was prompt, polite and very helpful. The delivery was meant to be on Friday but was only the followi... See more

Rated 5 out of 5 stars

Great online store with beautiful baby products! I bought a jumper for a newborn and I’m very happy with my purchase. Everything arrived as expected and the quality is great. The customer service wa... See more

Rated 5 out of 5 stars

Lovely website, great selection of products. Very quick delivery & reasonable prices. I actually ordered 2 hampers for a new baby (as seemed such good value). Gifts arrived quickly & recipient was ver... See more

Company details

  1. Gift Basket Store
  2. Baby Store

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really recommend Ema and Boo

I really recommend Ema and Boo. I ordered a pregnancy gift for a friend from Brazil, and the entire experience was excellent. The gift arrived perfectly, beautifully packaged, and with great attention to detail.

The quality of the products was wonderful, and my friend absolutely loved the gift. The customer service was also fantastic, making the whole process smooth and stress-free, even when ordering internationally.

I would definitely order from Ema and Boo again and highly recommend them to anyone looking for thoughtful pregnancy, baby, or new mum gifts.

26 May 2026
Rated 4 out of 5 stars

Good products and client service

The products and client service from Ema and Boo was really good. When I had an issue, the response was prompt, polite and very helpful. The delivery was meant to be on Friday but was only the following Tuesday, which was the disappointing factor, but that was the Royal Mail postage.

20 May 2026
Rated 5 out of 5 stars

Amazing service for a customer in Canada!

I wanted to reach out and share my absolute delight with the custom baby shower hamper you created for my cousin’s celebration in Nottingham last month.

Being based in Toronto, Canada, I was initially a bit apprehensive about coordinating a gift from so far away, but the experience was truly seamless. The communication was prompt and helpful, making the entire process feel effortless despite the time zone difference. It is rare to find such personalized service that bridges the gap between continents so effectively.

The hamper itself was nothing short of excellent. The presentation was stunning, and the quality of the items—especially the dressing gown—was top-tier. I was so pleased with how much we managed to fit into the arrangement; it felt incredibly generous and was a complete hit at the shower. It is clear that a lot of care goes into the curation and packing of your gifts.

Thank you for making it so easy for me to send something special to my family back in the UK. I will certainly be recommending your services to anyone looking for high-quality, thoughtful gifts, regardless of where they are in the world.

21 April 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

My twin sister was in tears

My twin sister is expecting her first baby and when I came across this beautiful hamper, I knew she would love it. I am based abroad so wasn’t easy for me to come across to the U.K. and shop for items. The range of hampers are plenty and for each persons budget. I went for the £150 hamper which had everything my sister needed for her first baby gift.

I received happy messages from my sister and brother in law. My sister was in tears over how gorgeous it was and loved the baby gown. Lovely attention to detail, beautifully wrapped ( I paid for extra gift wrapping) and the items inside were perfect.

It arrived swiftly and I would recommend Ema and Boo to anyone wanting a lovely gift.

14 March 2026
Rated 5 out of 5 stars

Great online store!!

Great online store with beautiful baby products! I bought a jumper for a newborn and I’m very happy with my purchase. Everything arrived as expected and the quality is great.
The customer service was excellent — they were very kind, responsive, and helped me with all my questions via email. It’s clear they really care about their customers.
I will definitely shop here again and highly recommend it!

7 March 2026
Rated 5 out of 5 stars

Such a gorgeous gift

Such a gorgeous gift! I sent this hamper to my sister after she had her baby and she said it was one of the nicest gifts she received. Everything was beautifully wrapped and arrived quickly. Highly recommend Ema and Boo.

2 March 2026
Unprompted review
Rated 1 out of 5 stars
Ema and Boo logo

Reply from Ema and Boo

Hi,
We're sorry to hear that your order has not arrived yet.
Your order was placed on Saturday and dispatched the next working day on Monday via Royal Mail 1st Class, exactly as selected at checkout. We always aim to dispatch orders as quickly as possible so customers receive their gifts promptly.
Once parcels are handed to Royal Mail, delivery times are unfortunately outside of our control and occasional delays within the postal network can happen.
We do find reviews like this a little unfair, as we were not contacted regarding the delivery before the review was left. We are always happy to help track parcels and assist with any issues if customers reach out to us directly.
We work very hard to provide a reliable service and the vast majority of our orders arrive quickly and without any issues.
Please feel free to contact us and we will gladly look into this for you.
Kind regards,
Ema & Boo Team

Rated 5 out of 5 stars

Great experience with Ema and Boo.

I had a great experience with Ema and Boo. The delivery was on time, the packaging was beautiful and very thoughtful, and the communication throughout the process was excellent. It made the gift feel even more special. I would definitely recommend them and will order again in the future.

27 February 2026
Rated 1 out of 5 stars

i didn’t reacvie my parcel

i didn’t reacvie my parcel

7 February 2026
Ema and Boo logo

Reply from Ema and Boo

We have checked the tracking for your order placed on 9th February. The parcel was sent via Royal Mail Signed For service and, according to Royal Mail’s tracking, it was delivered and signed for at the delivery address on 11th February.

Royal Mail has confirmed successful delivery of this parcel.

If you would like to discuss this further, please contact us directly.

Kind regards,
Ema and Boo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look