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Talia Rae Reviews 393

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TrustScore 4.5 out of 5

4.5

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the necklaces, for their beauty, quality, and craftsmanship. Many people highlight the excellent delivery service, noting that items arrive promptly and as advertised. The overall service is also frequently commended, with consumers expressing satisfaction with their interactions and the ease of their purchasing experience. However, some people were dissatisfied with their orders, citing issues such as receiving defective items, experiencing problems with product sizing, or not receiving order confirmations. A few other people also felt that their orders did not arrive as expected, with some mentioning significant delays or other delivery issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the beauty and quality of items like... See more

Quality

Reviewers mention positive feedback about quality. Many customers express delight with the quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the prompt and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and stating they would use the... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more

Rated 5 out of 5 stars

Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more

Rated 5 out of 5 stars

I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more

Rated 5 out of 5 stars

"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more

Company replied

Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Gift Shop
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First purchase from this company & I…

First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Happy customer will use them again A*****

21 April 2026
Rated 1 out of 5 stars

Bad customer service, do not reply to emails


I placed an order for 3 pairs of earrings on 16/3/26, I wore one pair for first time on 11/4/26, my hair caught on both Aurora Borealis earrings throughout the day, obviously a defect.
I emailed this company on 13/4/26, no reply or even an acknowledgement of my email.
Sent another email on 20/4/26, to date, still not even an acknowledgement, very poor customer service.
Spent over £90, will never use this company again, unless they reply and honour their warranty.
I have noticed other customers saying the same thing, emails ignored.
Very bad service.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Still haven’t recieved

Still haven’t recieved, it was a wedding gift for my daughter of which was abroad, I have returned today & it still hasn’t arrived so I’m not very happy atall to be honest

26 January 2026
Talia Rae logo

Reply from Talia Rae

Hello Donald,

You sent us an email this morning to which we have replied please get back to us to give us a chance to look into this.

Rated 1 out of 5 stars

Terrible company

Terrible company , rude on email ( Will was the staff member ) . I made a genuine mistake and ordered x2 in error of each item in basket . Have returned the item as requested over 10 days ago , I have proof of receipt they have signed for it , no response to my emails and no refund . Next step will be trading standards for my refund process . AVOID THIS COMPANY

1 January 2026
Unprompted review
Rated 3 out of 5 stars

A little disappointed the earrings are…

A little disappointed ghe earrings are not aa luminescent aa the necklace. I think this I because they are smaller and so don’t have a hole behind them. So whilst I love the necklace I’m not as happy with the earrings .

5 January 2026
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service , I have sent over 6 e mails and had no reply I waited over 15 days for my delivery I paid next day for and it was not here for Christmas and you took the opportunity off me to celebrate with my wife to be .. you ruined my Christmas and your lack of customer care , I would not recommend you to my worst enemy .

5 January 2026
Talia Rae logo

Reply from Talia Rae

Hello Richard,

I have looked into this order, I can see it was placed after we shut down for Christmas. The item was packed and shipped upon the company reopening on the 3rd and was delivered 4 days later as per our emails with proof of delivery to the address provided.

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