Elite Wine Refrigeration Reviews 

881
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, appealing looks, and perfect functionality. Many people highlight the exceptional customer service and the helpful, efficient, and friendly staff, who often go above and beyond. Reviewers frequently commend the delivery service for its professionalism, punctuality, and careful handling, with items arriving in perfect condition. The communication throughout the process is also consistently noted as excellent, ensuring a smooth and hassle-free overall experience for consumers.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the quality,... See more

Delivery service

Consumers find delivery service to be positive, often highlighting excellent communication and timely... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Service

Users describe positive interactions with service, highlighting it as excellent from start to finish with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

881 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(881)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Easy to use website. Once ordered good personalised communication about the delivery. Received email with 3 hour delivery slot and they arrived in that time with call before they arrived with updated delivery time. Respectfull and friendly delivery men who removed all packaging and explained about leaving the fridge to stand until it settled. Good quality fridge exactly as described. Very happy all round!

30 January 2025
Rated 5 out of 5 stars

Enjoyable Experience

Great service and follow-up of the order till the actual delivery.
Hayley has been top and so were the 2 persons who did the delivery and collection. Keep it up!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Good product. Excellent delivery.

Very pleased with the service and the product. Had a quick after sales question on spare shelves which was easily answered. The delivery team were superb: unpacked and put exactly where I wanted it. Thanks.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I had an issue with the plug/adapter for my new wine fridge, but Callum responded quickly and resolved everything in just a few emails (and on a Saturday at that!). Thanks to their prompt help, I had my wine fridge up and running in time for Christmas. I highly recommend purchasing from them – I'm happy with the product, and the responsive support improved it!

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Wanted a Wine Fridge for my husband for Christmas. Needed it to store wine and beer. I also wanted to go and see one in person. The team in Saltney were great . I received a warm reception, they were extremely helpful and knowledgeable. The fridge is perfect. The guys who delivered and installed it were also great . An absolute brilliant service, would highly recommend. We even got a big bow on it . Thank you

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Extremely knowledgable and helpful

Extremely knowledgable and helpful, completely unbiased advice and great breath of knowledge. Callum was exceptionally useful in helping us pick the most optimal solution. Would thoroughly recommend

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service once again from…

Fantastic service once again from Hayley at Elite Wine. The extreme cold weather overnight sent the warning signal into action on my wine fridge. Hayley on hand to reassure me on what to do. I really cannot recommend Elite enough. Well done and thank you.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate - delivery went as promised. I was kept informed from the moment I booked. The wine cooler is fantastic - although I have just filled it with wine - I will see how the dual temp works and add to my review in tghe future.

9 December 2024
Rated 5 out of 5 stars

Brilliant Beer Fridge

Perfect fridge for my kitchen, matches the wine fridge and is really cold. Amazing product.

The adapter plug supplied is so much better than I expected too, worth a picture on the web site to show buyers how good it is.

27 November 2024
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Their website is easy to use with loads of relevant information to help you choose the best fridge. Checkout is a breeze with Apple Pay (and I assume other payment methods as you prefer). Received a confirmation and delivery details the same day. Extremely responsive on emails.

Delivery was outstanding. It was provided by a third party called Bishopsgate and they were excellent. They quite obviously had good training on delivering and installing wine fridges. They called ahead with a time, were very courteous and polite. Delivered in to the kitchen, unpacked, moved in to position, door handle fitted, fridge levelled, and all ready to go before they took all the packaging away. Advised on waiting at least 12hrs before switching it on which is correct.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Very efficient from ordering though to delivery. Initial queries were dealt with promptly by Cherry and delivery was handled very professionally by Bishopsgate Logistics who arrived within advised timescale on the day. Excellent service throughout.

7 November 2024

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