Elite Wine Refrigeration Reviews 

881
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, appealing looks, and perfect functionality. Many people highlight the exceptional customer service and the helpful, efficient, and friendly staff, who often go above and beyond. Reviewers frequently commend the delivery service for its professionalism, punctuality, and careful handling, with items arriving in perfect condition. The communication throughout the process is also consistently noted as excellent, ensuring a smooth and hassle-free overall experience for consumers.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the quality,... See more

Delivery service

Consumers find delivery service to be positive, often highlighting excellent communication and timely... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Service

Users describe positive interactions with service, highlighting it as excellent from start to finish with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

881 reviews

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Asks customers to review

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4.9

All reviews

(881)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Choice, Good Prices, Excellent Service

Callum helped ensure that I chose the right wine fridge, working over the Christmas/New Year period, and then that the model was delivered as quickly as possible, together with some additional shelves. I am very happy with the Climadiff Garde 150D that I ordered, and the price paid. Delivery was to the first floor and was not a problem for the two person delivery team. Thanks to the whole team at Elite Wine Refridgeration. Deli

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great price and quality.

Great price and quality.

I was looking for wine shelves for my Climadiff and found the exact model on elitefridges. It took a few days to ship but other than that everything was fantastic.

5 March 2025
Rated 5 out of 5 stars

Head and shoulders above the rest

I got through to Hayley at Elite Fridges after 2 other vendors let me down. I wish I had called her first! Superb service and great communication, plus a 2-man delivery into the final position - few others offer this service and it is so valuable. Thank you so much for helping me to finally get my father's family-group Christmas present delivered!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

We had a problem with out two zone wine…

We had a problem with our two zone wine cooler not controlling temperature properly in the bottom zone. I raised the issue with Callum who was excellent to deal with. We quickly established a dialogue via email and after a few tests established that a repair was indeed needed. He arranged this quickly and the repair was carried out expertly by the engineer from Kool Planet. Delighted with the customer service approach of Callum and very happy to do this positive review.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great communication throughout the process - Hayley was especially helpful in arranging the delivery. I would wholeheartedly recommend Elite Wine Refrigeration

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I had lots of questions patiently answered by the lady I spoke with. And in delivery, the two gentlemen were friendly, fast, efficient I am delighted with this wine cooler. Thank you

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Elite were great. They answered lots of questions before I bought - the chat function gets you a very nice person not a bot - and their technical lead gave me a really helpful, detailed answer to a question about operation when I bought.

They were no more expensive than anyone else and I feel my money bought me a service, not just a transaction.

Recommended.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

A Little gem

It is always such a pleasant surprise nowadays to come across a little gem of a company like Elite Wine Refrigeration. Although it's a website, you very quickly get the feeling that there are actually people behind it who genuinely care about you as a customer. Invaluable support and advice before making a purchase, a delivery experience which actually matched the wonderful sales process and an after sales service of which I feel any other business would be envious. It really doesn't get any better than this. I would recommend this business without a moment's hesitation.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t have been better

Terrific range of products. Hayley was very helpful (at a fairly unsociable hour) in helping to narrow down the choices. The ordering, payment and delivery were as smooth as melted chocolate. What’s not to like about this company?

20 January 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a wine fridge for my father…

I ordered a wine fridge for my father for his 80th birthday. Danielle and team couldn’t have been more helpful, emailing us personally and liaising with my mum on the delivery. All went extremely well and my Dad is delighted. Such a pleasant experience, would recommend Elite Wine Refrigeration to everyone!

17 January 2025
Unprompted review

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