Elite Wine Refrigeration Reviews 

879
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and appearance, noting that items met or exceeded their expectations and looked great in their homes. The delivery service is frequently highlighted as outstanding, with many appreciating the professionalism, efficiency, and care taken with packaging and installation. Reviewers also commend the exceptional customer service and helpful staff, who are described as responsive, knowledgeable, and going above and beyond to assist with requests and issues. However, some customers noted discrepancies between product descriptions and the actual items received, such as different fit-outs or advertised bottle capacities not matching reality. A few other people also felt that the need to purchase additional shelves for full capacity was an inconvenience.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the quality,... See more

Delivery service

Consumers find delivery service to be positive, often highlighting excellent communication and timely... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Service

Users describe positive interactions with service, highlighting it as excellent from start to finish with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

879 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.9

All reviews

(879)

38 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product, confused delivery …

The product is great but delivery info needs better communication between Elite and Bishops Gate.
The Elite email said delivery would be after 8am. I was woken (along with my neighbour) at 6.45am by BG.
Hence 4 stars instead of 5

26 June 2025
Rated 1 out of 5 stars

Before you buy

Before you buy , call and confirm if item is in stock, otherwise you will pay and following day you will get a email stating its out of stock , after you will have to chase them as they wont give you any updates. we had to wait nearly four weeks.

11 June 2025
Elite Wine Refrigeration logo

Reply from Elite Wine Refrigeration

Hi there

Thank you for the review, we apologize the experience was not what you expected.

The cooler purchased was a none stock item and we immediately explained that it would arrive in 3-4 weeks as it had to be imported - the lead time is indicated on the product page.

We then proceeded to offer free upgrades to the larger models which we do physically stock in our warehouse, however, you rejected this.

I have since reached out to you but no response has been received to try and resolve the issue.

We look forward to hearing from you soon.

All the best,

Callum

Rated 5 out of 5 stars

Good Advice on Purchasing

The team were great to deal with, guiding us through selecting the best option for our needs.
Delivery was swiftly arranged and the delivery team were super.
Our cooler is now up and running with the contents in a much better place.

5 June 2025
Rated 5 out of 5 stars

5 stars all round

Excellent product. Kept me informed throughout the process. Delivery guys were exceptional - carried up the stairs to my flat and fully installed the item where it now sits happily humming away. Highly recommended.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. The commercial team was good at advising which product to order and was then also very helpful until the full delivery of the order, providing support and being very reactive to my questions and issues. Finally, they are using a very good delivery company, that will get the job well done even if the delivery is more complex than expected.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The product was exactly as expected. The customer service was clear and efficient in setting up the order and organising delivery and the delivery drivers were helpful and courteous. Would highly recommend Danielle and the team.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The delivery team very polite and helpful. Lovely looking piece of kit the La Sommeliere. Very quiet. Brilliant after sales service too.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was very…

The whole process was very straightforward and they even offered a really simple order link that made the buying process very easy. Great product, great delivery and much cheaper than building a wine cellar.

I would buy again from Elite and the 'La Sommeliere' is really good. Great visuals and storage space.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Elite Wine Refridgeration

Thank you Elite Wine Refridgeration! You arrived when you said you would. You fitted it as you said you would. You took away the packaging as you said you would. And the fridge works! What else could one ask for? It is not always the case and your company were a pleasure to deal with .... thank you again.

16 March 2025
Unprompted review
Rated 4 out of 5 stars

Very accommodating to my specific…

Very accommodating to my specific requirements. There are so many variations to wine coolers, the shelf sizes, bottle type and size, temp ranges, lighting etc....be sure to talk to the team about your specific needs, they have a great range of products and will advise you accordingly.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Choice, Good Prices, Excellent Service

Callum helped ensure that I chose the right wine fridge, working over the Christmas/New Year period, and then that the model was delivered as quickly as possible, together with some additional shelves. I am very happy with the Climadiff Garde 150D that I ordered, and the price paid. Delivery was to the first floor and was not a problem for the two person delivery team. Thanks to the whole team at Elite Wine Refridgeration. Deli

7 March 2025
Unprompted review

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