The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
Company replied
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Review summary
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Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more
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We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more
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I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more
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Company details
Written by the company
We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Contact info
Level 1, 850 Collins Street, 3008, Docklands, Australia
- 1300 359 779
- support@electricitywizard.com.au
- electricitywizard.com.au
Spend less on energy, without the hassle
4.5
Excellent
16K reviews
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Such a rude person i dealt with
Such a rude person i dealt with. Rebecca was very unprofessional and rude. The way she talked to me was unacceptable.
23 January 2026
Unprompted review
Reply from Electricity Wizard
We appreciate you bringing this to our attention. We apologise for any inconvenience caused and will take your feedback onboard.
I was very happy with the customer…
I was very happy with the customer service. Rebecca was very clear, explained everything perfectly and was done in no time
20 January 2026
Reply from Electricity Wizard
Thanks for the great feedback! We’re glad Rebecca could make comparing electricity plans quick and easy for you. Thanks for choosing Electricity Wizard.
Kind Service
Very kind service. Helpful. Clearly explained things and able to answer questions.
Only thing I didn't enjoy was getting a call as soon as I submitted the details to view electricity plans. I had not yet time to read things for myself.
20 January 2026
Reply from Electricity Wizard
We’re glad you found Electricity Wizard helpful and clear when comparing electricity plans! We appreciate the feedback on call timing and will keep this in mind. Thanks again for your great feedback!
Connection made easy
Very easy to have my electricity connected even when I needed the lot number and couldn't find it the gentleman helping me with my electricity connection searched and found it.
Very helpful
19 January 2026
Reply from Electricity Wizard
Thanks for the great feedback! We’re glad we could make your electricity connection easy and help track down the lot number for you. Happy to help!
Simple Phone Call
Just a Simple Phone Call and within 10min I was on a much better gas & electricity rate, with everything explained in simple terms.
19 January 2026
Reply from Electricity Wizard
Thanks for the review! We’re really glad a simple phone call helped you get a better gas & electricity rate, and that everything was explained clearly. That’s exactly what Electricity Wizard aims to do so this is great to read. Thanks again!
Great communication and fast and…
Great communication and fast and efficient and I would recommend this power co.pany over all it cheap fast and listen to your needs
18 January 2026
Reply from Electricity Wizard
Thanks for the lovely feedback! Great to hear you felt heard and that the process was quick and affordable. We really appreciate you recommending Electricity Wizard.
Easy to deal with over the phone.
15 January 2026
Reply from Electricity Wizard
Thanks for your feedback! Happy to hear Electricity Wizard was easy to deal with and made the process simple for you.
Good service so far.
16 January 2026
Reply from Electricity Wizard
Thanks for the 5-star review! We’re glad you’ve had great service so far with Electricity Wizard.. we’re here if you need anything else!
Good customer service and very nice…
Good customer service and very nice representative (shivani and luke) and helpful.
16 January 2026
Reply from Electricity Wizard
Thanks for the lovely feedback! It’s great to hear you had a positive experience with our team. We appreciate you sharing this!
Reply from Electricity Wizard
Thanks so much for your review! We’re really glad the experience was quick, easy, and beneficial. That’s exactly what we aim for at Electricity Wizard, so its great to read this!
Didn't get the electric and gas…
Didn't get the electric and gas connected had to go through another company
15 January 2026
Annabelle was vey professional and very…
Annabelle was vey professional and very informative
15 January 2026
Reply from Electricity Wizard
Thanks so much for your review! We’re really glad to hear that Annabelle was professional and informative. We’ll pass your kind words on to her!
The gentleman that took my enquire and…
The gentleman that took my enquire and guided myself through the process of setting up my electricity and gas account was great.
14 January 2026
Reply from Electricity Wizard
Thanks so much for your review! We’re really glad our team member could guide you through the process and make setting up your electricity and gas account easy. That's our goal! We appreciate you taking the time to share your experience.
Reply from Electricity Wizard
Thanks so much for your kind words! We’re really glad the call was respectful and easy for you with Electricity Wizard. Thanks again for taking the time to share your feedback!
Reply from Electricity Wizard
Thank you for your feedback! If there's anything we could have done to make this a 5 star review, please let us know!
Was friendly and clearly explained
5 January 2026
Reply from Electricity Wizard
Thanks for your feedback. Happy to hear Electricity Wizard made things clear and easy for you!
Difficulty in understanding
Man spoke too quickly and he was at times too difficult to understand. I asked him to speak more slowly and clearly but he did not do so.
8 January 2026
Reply from Electricity Wizard
Thanks for your feedback. We’re sorry to hear the call was difficult to understand and that the pace wasn’t adjusted when you asked. We’ll pass this on to the team.
Reply from Electricity Wizard
Thanks for the review! We’re glad our team was polite, listened, and made everything easy to understand for you.
I had queries about non-price conditions
I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was able to move to another electricity provider.
9 January 2026
Reply from Electricity Wizard
Thanks for your review. We’re glad we could answer your questions and help you move to the right provider. That’s exactly what Electricity Wizard is here for!
Cameron was very easy to understand and…
Cameron was very easy to understand and was very knowledgeable. He was great to deal with.
7 January 2026
Reply from Electricity Wizard
Thanks for your feedback. Cameron will be happy to hear this. We’re glad Electricity Wizard could help.
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