Eiken Shop Reviews 147

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered the "Malmö"-Rucksack in light grey. When it came and I opened the several layers of plastic, I was quite surprised that the colour was slightly different, more of a dark grey/greenish co... See more

Rated 5 out of 5 stars

I received the bag quite early (I live in France), with several layers of plastic to protect it. The colour (i chose the grey one) turned out more greenish than i expected but still OK. I love the a... See more

Company replied

Rated 5 out of 5 stars

I currently have the Calgary backpack and it has been amazing - definitely the best bag I have ever bought. It is extremely well made and durable, and also looks amazing - from my experience this is h... See more

Rated 5 out of 5 stars

I purchased a canvas backpack and I wanted to thank you for making such a beautiful accessory! The craftsmanship is so impressive! Such attention to detail! I love it! My daughter loved it so much, sh... See more

Company replied

Company details

  1. Bag Shop

Written by the company

Don't compromise style for quality and durability! Get it all with our unique and refined selection of vintage travel bags, handbags and backpacks. Prepare yourself to explore the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Best purchase EVER

Looks exactly like I was expecting. Enough space for school supplies. Firm and beautiful. Tracking service was a big bonus! Would recommend 11/10

4 October 2019
Unprompted review
Rated 5 out of 5 stars

Faster delivery than expected

Faster delivery than expected, the product looks the same as in the picture.

2 October 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Lilla,

Thank you a lot for your review.

We do our best to process our parcel in a timely manner. The rapidity of the delivery also depends on external factors such as carriers or custom controls on which we have no "control" :)

But we are continuously trying to improve our delivery service and we're happy to see that our customers are satisfied with it.

We wish you all the best and hope to see you soon!

Adventurously,

Leo

Rated 5 out of 5 stars

Tallinn : Very good product but a bit disapointed about the closing mechanism

I received the bag quite early (I live in France), with several layers of plastic to protect it. The colour (i chose the grey one) turned out more greenish than i expected but still OK. I love the amount of pockets and the bag isn't that heavy.
However, please note that the closing mechanism (the straps with buckles) are actually closed by magnets and the said buckles are just a decoration - closes well but not as safe.
Overall, i would recommend those bags but take note for those buckles - a friend of mine who chose a different bag had the same issue.

29 September 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello!

Thank you for your review! Indeed our clip are magnetic to facilitate its use. We noticed that normal straps brought lots of criticisms when I came to ease of use so we decided to add magnetic clips underneath.

We are very sorry if you haven't seen them in our description. We tried to be as transparent as possible...

If you are unhappy with your bag, don't hesitate to join us at info@eikenshop.com.

Best,

Leo

Rated 5 out of 5 stars

Cool

It is an excellent bag. So you can put something inside and go somewhere for put this something outside.

18 September 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Raphael!

Thank you a lot for your feedback! We're glad you enjoy your item and we wish it will be your travel partner for years to come.

We wish you all the best!

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

Great products

Great products, I love my backpack so much that I purchased a messenger bag within a few weeks. Both bags are great, there is so much attention to detail in the construction and very good quality.

11 September 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Francisco,

Thank you so much for your review, but most of all for your trust in our company. We really appreciate the fact you came back to us to help you choose another item and we're proud to hear that both fit your taste!

We hope to see you soon again! Take care.

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

Stlye on point!

I was looking for a bigger backpack than my old one and due to I´m going to start my studies in Vienna I thought it might be a good choice to start with a good style. What should I say, the style (and the quality of course) is on point thanks to the backpack. Love it!!

9 September 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Laurin,

Thank you for taking the time to leave a review! We are glad to know that our products replaced a beloved bag and hope it will accompany you as efficiently as your old one.

We hope yo see you soon and wish you all the best for future adventures.

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

I love this bag!

From the moment I opened the package, I fell in love with this bag. I use it everyday for my groceries, going to university and when I go on trips. The material was rough in the beginning, but when using it that will change quickly. Highly recommend this bag!

1 September 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Benthe,

Thank you for your nice review of our product.

We are so happy to read that you are in love with your bag and that it follows you everywhere, our products were designed for that :)

Material such as waxed canvas are quite rough when you buy them because canvas was waxed right after production and, as it was never used before, need some time to adjust and to soften. As you mentioned, it changes pretty quickly.

We hope to see you soon. All the best,

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

The perfect backpack to travel the…

The perfect backpack to travel the world.

26 August 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Maria,

Thank you got your comment! We hope you're travelling the world right now or you will soon with your new item :)

All the best,

Eiken Shop Team

Rated 5 out of 5 stars

Excellent

Efficient assistance, fast delivery and excellent product (both size and material) . I couldn't consider myself more satisfied.

19 August 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Margherita,

Thank you so much for taking the time to review our product. We are happy to know that the characteristics and style of your bag suit your taste and we hope it will be your travel buddy for your next adventures!

All the best,

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

Great and Responsible Company

Great and Responsible Company, Excellent Customer Service.

I lost this summer my previous and long kept travel bag and was looking for a suitable replacement for my next trip.
A friend of mine showed me Eikenshop and i was enthralled by the Kaori duffle bag, which seemed to perfectly fit my expectations.
I was a little bit worried by some negative comments here but after having read the "about us" section I contacted the owner and he was very helpful and accommodating.

I have been using the bag for a week now and it's beautiful, practical, and well-made !! I Totally recommend ! Eikenshop has a great collection !

P. S : Read the entire "About Us" section and you'll have a pleasant surprise !

8 August 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Berenger!

How are you? I hope your trip to the French Alps went well and that your Kaori bag was of good use!

We want to thank you for your nice comment on your product and don't hesitate to contact us again if you need anything from product advice to travel tips, we'd be happy to assist you.

Take care.

Adventurously,

Eiken Shop Team

Rated 5 out of 5 stars

Great company

Great company, vintage and robust product . I received my Helsinki two days ago and I already in love with it ( my friends ) too. Nice fabrics , leather is top quality too ( was a bit worried about that point at first). Communication with the team was smooth. I recommend it.

3 August 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Veronique,

I'm glad you received your Helsinki without a problem! Now it's time for an adventure :)

Best,

Leo

Rated 5 out of 5 stars

Great concept, excellent quality !!

I have to confess I really often buy online wich I know is not so good for locals business. This is why I was so happy to find this conscious shop who support small business. Even better, the customer service is excellent and I am more than happy with what I ordered, great quality and design. I highly recommend it without a doubt !

1 August 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Marie!

I hope you're doing well.

Thank you so much for your kind words, we really appreciate it! We work every day to ensure the quality of both our product and service :)

Happy to know you are satisfied!

Best,

Leo

Rated 4 out of 5 stars

Nice product, deceptive advertising?

Unusually for me, I was taken in by a banner ad on instagram. Bought a bag for a "discount" £65 and to be honest I'm very happy with it.

But their advertising is quite deceptive - it implies this is a European company, but they're obviously made in and shipped from China. But I'm content with the quality of my purchase so it's fine.

21 July 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Robert!

Thank you for your review!

We hope that you enjoy your product and that you'll live a wonderful adventure with it! Don't hesitate to message us if you encounter any problem!

We never hide the fact that our products were made in China. In fact, it is written on the hangtag of each product and in our FAQ (https://eikenshop.com/apps/help-center).

We ship both from France and China, depending on our stock (we're not yet a massive company (yet) with large storage facilities). We, however, developed a pretty fast air shipping line to deliver our good as much as possible (and I think you could agree on this).

We really value quality product and efficient after-sale service that is why if you need anything else, feel free to reach me at info@eikenshop.com

Best,

Leo

Rated 5 out of 5 stars

I cannot tell you how happy I am with…

I cannot tell you how happy I am with this Bag. It's very stylish and durable. The stitching and leather is high quality and I feel very confident when I use it.

8 July 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Arnaud!

Thank you so much for your great review!

We really hope that you'll discover the world with your bag! If you need any advice or have a question, feel free to contact us at info@eikenshop.com

Best,

Leo

Rated 4 out of 5 stars

Finally a good website

Just after I bought the « Helsinki » bag I made à trip and the bag was just awesome !!
Many pockets, the leather very resistant and nonetheless, the bag is beautiful !
I recomand it !

8 July 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hello Andreas!

How was your Danish trip? We hope your Helsinki was a good fit with your need! We tried to provide you with the best advice. Don't hesitate to share your recommendations with us, we'd love to visit Copenhagen soon!

Best,

Leo

Rated 5 out of 5 stars

Great service.

Great service.

The backpack I purchased was exactly as I expected and I got it very quickly. Can't wait to use it :D

8 July 2019
Unprompted review
Eiken Shop logo

Reply from Eiken Shop

Hi Simon!

We hope you're doing well! Thank you for your great review. We can't wait for you to use it ;) Don't forget to tag us in your adventure pictures, we'd love to share them with our community!

Best,

Clemence

Rated 5 out of 5 stars

Great experience with Eiken

Great experience with Eiken. My wife and I were looking for outdoor gears for our next trip in Australia and we chose 2 backpacks (Goteborg and Lund) and 2 travel bags (inuvik and maika).

We received them a week after ordering. Quality is really nice, leather is outstanding and waxed canvas very sturdy. We can't wait to use them on the field.

Ps: customer care team was really helpful. I picked the wrong color and Clemence was really responsive and helped me out.

8 July 2019
Unprompted review
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