Dunelace Reviews 421

Very happy with Short time of delivery. Noe well just see how it works out with the Assembly. The parts looked great though. High quality!

The leather was damaged during transport.
I send an e-mail with pictures of the leather to the contact point, and they provided me with a replacement bag!
Super nice of them! ❤️

I had made a leather handbag before so knew about the two needle technique. I really enjoyed making the handbag and I'm delighted with the result, thank you would recommend.

The experience was an easy and very satisfying.
I loved making up the bag I chose. The video was easy to follow, and very satisfying

I was given a Kit as a Christmas gift.
It was so easy to make
Nice clear instructions and very therapeutic.
Just lovely

Alda bag. The kit looked lovely, in reality it is inferior pu leather and doesn't actually look like dunelaces promo photos. I nearly lost the bag containing my phone, purse and medication because of the inferior ball stud hardware on the bag. The shoulder strap was too thin to stay in the studs. Yes I have disputed this, the reply was how long I had had it and also I had constructed it. I hardly leave my house because of my health and I was basically told I had constructed it and I had too long for a refund. That is why they "sell" the warranty. They offered to find a solution to "my" problem. The only problem was the over priced craft item that is sold at an inflated price. Do not waste your money

Delivery took a long time as item came from China. I was told there would be an item as a gesture of good faith in the package as an apology. There wasn't.

The bag material was cheap. Not real leather and too expensive for what it should have been. I returned the package and was told I would get my delivery refunded as a gesture of good faith. I didn't. I also had to chase my money on multiple occasions. Really wouldn't recommend.

Awesome company to deal with, great product, easy to follow instructions. This is 3rd hand bag that I'm crafting. Apologies for review in English

My first order got lost (the delivery guy never came), so I contacted Dunelace and they were so willing to help. I felt so understood, they cared a lot for me and gave me lot of flexibility. The way they treat their clients is amazing. Finally, I got my order in time (as it was a Christmas present). And just need to say the quality of the product, and the treatment I got, were so great.

Guys do not buy from these jokers. ALL the bags come from china shipping address.. TEMU the bags! They're £7 delivered!!! Send these back as your in your purchase rights and get them cheaper. They are robbing you!

Edit: why do I have a china parcel tracking?

YunExpress Tracking NO.:YT2530700***460***
Last Mile Tracking NO.:JJD00022333**816***
Customer Order NO.:X**N49W015***
Delivery Status:Transit
Events: 2025-11-05 14:00:49 Arrived at the origin international airport----CN
Origin:CN
Destination:GB
Additional notes: Last Mile
7   2025-11-05 14:00:49   Arrived at the origin international airport----CN
6   2025-11-05 10:30:51   Shipment is in transit to next facility----Mainland China, CN
5   2025-11-04 19:11:29   Preference applied----YODEL
4   2025-11-04 19:11:29   Additional property notes----YODEL
3   2025-11-05 01:11:08   Departed from sort facility----Mainland China, CN
2   2025-11-05 00:35:52   Arrived at origin facility----Mainland China, CN
1   2025-11-03 09:41:17   Shipment information received

I purchased a Bridget DIY bag for my wife at Christmas. She made it a few weeks ago and has used it about 5 times. The material at both buckles has now snapped where they are stitched to the top. I spoke to Dunelace and they asked if I took a warranty out when I purchased!! I appreciate that my purchase was 8 months ago but the bag was only made by my wife in July and used 5 times.
They won't replace the parts so there is little I can do but AVOID the Bridget DIY bag as I can't see any of the buckles lasting more than a few weeks.

I would give no stars if possible. My daughters bag handle broke after 8 months and considering the Consumer Credit Act 2015 covers me for 6 years this company refuses to help me out by either repairing, replacing or part refunding. I have emailed and am told that after 6 months they won’t help me.

I made two Cecile bags, one in pale green and one in taupe. I followed the video instructions, which were step by step, so I could pause the video when I needed it. I had great fun! I loved seeing the bag s come together, and I felt great satisfaction in my results! I didn't think I could do it, but I did and loved it :) Im now looking to choose another model, probably the Alba. It took me a couple of afternoons, and it was time well spent,listening to music and happily sewing ( mind you, I have no sewing experience). Highly recommended!

Really fast delivery, bought three fantastic bags, all completed.
Would love to see some more designs and colours to buy more.
I would definitely recommend buying from Dunelace

Cambridge bag- good quality. Instructions only on YouTube so a bit harder to follow to start but please with the result. Been using bag for a few months and still going strong. Love the colour( pale blue) too.

I ordered a DIY Bridget Sewing Kit in October 2024. The website stated that the shipment would be sent from within the EU. However, when the package arrived in Portugal, I was informed that I needed to pay an additional €17 in customs taxes. I decided to return the package and requested a refund. I was told that the refund would be processed once the package arrived back in China. It has now been several months, and I have still not received the refund.

I purchased a Christmas present for my daughter which never arrived. I contacted several times re this and was ignored. I have purchased in the past but will never purchase again.

I bought the Anna bag for myself and I eventually got round to making it last week. The tutorial was very easy to follow and I found the whole task of constructing my bag therapeutic, relaxing and extremely satisfying when I completed it! Everything you need is in the kit!
I would recommend buying a bag of your choice and making it! You don’t need any special abilities to make one.

Horrible company! I ordered a bag in October 2024, it was supposed to be delivered on October 30th at my neighbor's place but they hadn't received anything. Which is strange because it was signed for. After getting in contact with the delivery company, it was determined that the delivery guy gave false information and forged a signature. Therefore, I had proof that the package wasn't delivered. When I went back to Dunelace (two weeks ago) to tell them this (after MONTHS of going back and forth through email) they flat out told me to still check at my neighbors or around the house. Even though I had PROOF that it wasn't delivered. They still REFUSE to return my money. Absolutely insane way to handle customer complaints, never ordering again.

I guess one star because they do reply quickly to your emails.

Was supposed to be a Christmas gift (ordered in November) it is now the end of January with absolutely no updates even after attempting to reach out to the company. Very disappointing as we were very excited to try the product