Edward Hands & Lewis LTD Reviews 

672
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the clear communication and efficient handling of legal matters. People highlight the quick response times and the supportive nature of the team, making complex situations much easier. However, some customers also noted issues with communication and staff conduct. A few people experienced slow response times, feeling dismissed, and reported instances of rudeness, being spoken over, or having calls ended abruptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, thorough, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt service and... See more

Response time

People report positive experiences with response times, highlighting prompt service and availability whenever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

672 reviews

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4.5

All reviews

(672)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant amd friendly service ..there…

Brilliant amd friendly service ..there down to earth aswell ..made me feel hope and they have done a really good service to me ..can't fault them one bit ..hope they all have the best Christmas this year as I will thanks to there work :) would recommend to anyone 😀

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Having used EH&L for the purpose of…

Having used EH&L for the purpose of probate following my Mums passing I was very impressed with the professionalism of both Emma and Zoe -Mae at all times, a first class service, Thankyou .

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Abbie and Sarah were nothing short of…

Abbie and Sarah were nothing short of exceptional with the sale and buy of our property. They went above and beyond to get everything sorted as soon as possible and this was the quickest most efficient house sale we’ve ever had. Highly recommend them and the firm for conveyancing.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Emma handled the updating of my will…

Emma handled the updating of my will very efficiently, including addressing a couple of unusual requests. The entire process was 'painless', many thanks also to Zoe-Mae for her contribution.
V happy to recommend EHL to others.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and supportive

I recently remortgaged and did a transfer of equity using Edward Hands & Lewis as my solicitors. Abbie was brilliant and made sure everything was done so quickly and efficiently and she always kept me in the loop with what was happening and what needed to be done. I would definitely recommend using Edward Hands & Lewis!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Aneesa Khan

Aneesa was our solicitor via a recommendation. Being first time buyers can be a very daunting experience but Aneesa put our minds at ease during every process. She was always providing us with updates throughout and available to answer any questions or enquires we had. The completion on our property was done without delay and in a timely manner. The whole process was made stress free thanks to Aneesa’s support and guidance.

We would highly recommend Aneesa and without doubt will work with her in the future.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Liz Collins acted for us in 3 property…

Liz Collins acted for us in 3 property transactions and provided an exceptional service! I have never known anyone to respond to emails so promptly and provide such clear advice. We will be instructing Liz to act for us again I am sure and wouldn’t hesitate to recommend her to friends and family.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

10/10

We recently worked with Heather for the sale of our house and our purchase. She was so helpful at each step and worked hard to get our house sale processed when we needed it. Heather even offered to email us updates out of hours when we were stressed and had everything actioned in the same day. She showed us empathy and understanding with issues outside of our control within the chain.

Working with Heather was very reassuring, we never had to chase things on her side and she was always available to check in if we needed a call.

We've used Sheltons twice now, for the purchase and then the sale of our house, and both experiences have been very smooth.
Would 100% recommend them and would work with them again.

(also Liz was fab, she took our case for a week when Heather took some well deserved leave)

29 September 2023
Unprompted review
Rated 5 out of 5 stars

The most amazing solicitor

Aneesa Khan's patience, professionalism, dedication and hard work on both the sale of our home and purchase of our new build was simply amazing.

Her communication throughout both undoubtedly stressful transactions was fantastic, especially given some of the challenging intricacies around our mortgage product.

Aneesa always kept us informed and responded to us/the buyers solicitors/our developers solicitors immediately. We felt like we had her undivided attention at all times, she prompted other parties when necessary in order to avoid unnecessary delays.

I would whole heartedly recommend EHL and Aneesa, for the dedicated and excellent level of service that they provide.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

House sale

It was a pleasure to work with Abby who kept us updated on the progress of our house sale in a timely and strightforward way and without unnecessary information. She was calm and reassuring and I highly recommend her for her professional and efficient work.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Abbie and Sarah dealt with our conveyancing on our property and we have had an excellent experience with EHL who were recommended by my son. Abbie was our main point of contact and handled everything without getting stressed. Nothing was too much trouble, they kept excellent communications with all 3 family members, managed expectations and forewarned us if things were going to go quiet for a bit. I have to highly recommend them both/EHL.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Heather Arme

Heather has been an integral part of my home selling journey. She has been fantastic at responding to my emails, queries, questions and chasing up the buyer’s solicitor. Would definitely recommend!

Thanks Heather!

4 September 2023
Unprompted review
Rated 5 out of 5 stars

EHL Loughborough Office

Abbie and Sarah were very progressive and solid in their execution of our requests. We changed our timelines multiple times and no matter what we threw at them, they persevered and continued to support us with no strain in our working relationship. I highly recommend this team and I thank you very much for being with me during this tough time. Thank you both again. Excellent support.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support, quick responses and really helpful! Can’t thank them enough for helping us with the big stress of moving house. Thank you Heather

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Heather Arme- 5 star!

Heather Arme, by far the best solicitor I have ever dealt will. Fantastic communication and support offered throughout the sale and purchase. Honestly cannot recommend her and the rest of the team at Shelton’s enough!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Heather is an asset to the company!

I cannot begin to imagine how the process of buying my new house would have gone without the dedication and persistence of Heather Arme. Her knowledge and expertise is second to none. If I ever reached out, I could guarantee I would receive a response within minutes. She is an asset to the company and I am incredibly grateful for everything she has done for me and my daughter.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Aneesa Khan provided excellent service…

Aneesa Khan provided excellent service throughout. Each step for us being first time buyer was made clear to us. Readily accessible. There was never any communication gap, which was very important for us. She made efforts to get things done on time especially chasing up with lender for exchanging. Overall it was a convenient hassale free experience for us. Will defintely recommend.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Brilliant Proffesional

I recently had the pleasure of working with EHL solicitors and I must say they were absolutely brilliant. From start to finish, their professionalism and expertise shone through.

I was in need of legal advice regarding a complex property issue, and EHL solicitors handled my case with great diligence and care. They took the time to thoroughly understand my situation and provided me with clear and concise guidance on the steps to take.

What impressed me the most was their quick response time. They were prompt in addressing any concerns or questions I had and ensured that I was kept updated throughout the process. This level of communication was greatly appreciated and gave me peace of mind.

Romana Sheikh, the solicitor assigned to my case, was exceptional. Her knowledge and expertise in property law were evident from the very beginning. She was always approachable, friendly, and willing to go the extra mile to ensure a positive outcome. Her attention to detail and ability to explain complex legal terms in simple language were commendable.

Overall, my experience with EHL solicitors has been nothing short of exceptional. I highly recommend their services to anyone in need of legal assistance. Their professionalism, quick response time, and the expertise of solicitor Romana Sheikh make them stand out from the rest.

28 July 2023
Unprompted review

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