Edward Hands & Lewis LTD Reviews 

672
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the clear communication and efficient handling of legal matters. People highlight the quick response times and the supportive nature of the team, making complex situations much easier. However, some customers also noted issues with communication and staff conduct. A few people experienced slow response times, feeling dismissed, and reported instances of rudeness, being spoken over, or having calls ended abruptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, thorough, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt service and... See more

Response time

People report positive experiences with response times, highlighting prompt service and availability whenever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

672 reviews

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4.5

All reviews

(672)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

A frustrating experience not to be repeated

Have used lots of conveyancing solicitors in the past and found these most frustrating and unhelpful. When they required something from us we complied immediatly.when we asked something of them they delayed answering or then went over us and decided not to keep us informed of exchange or completion on a property which i legally owned half of ! Would not use them again for house conveyancing

24 March 2024
Unprompted review
Rated 5 out of 5 stars

Big up Hucknal branch!

A massive shout out to Lynne Daly, Stephanie Robertson and Nicole Palmer @ the Hucknal branch of EHL.

I’ve used them umpteenth times over the years and they are always highly professional, brilliant at communication, extremely knowledgeable, and they offer a very personal, tailored service. It doesn’t feel like you’re dealing with huge company; I always feel like I’m their only client.

This particular [probate] purchase was an arduous ordeal to get over the line as the vendor’s solicitors were clearly incompetent, yet the Hucknal team exhibited great tenacity at perseverance at chasing them up and getting to completion as soon as was possible.

Thank you, JSA

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Heather Arme and colleagues who dealt…

Heather Arme and colleagues who dealt with the sale of my late father’s property was amazing. It was very much a hard process to go through after losing my father but nothing was too much trouble from beginning to end and I would certainly recommend Heather, who came very highly recommended to me by sarah fisher from FS building properties Ltd.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Liz Collins dealt with the purchase of…

Liz Collins dealt with the purchase of our new home. She was absolutely excellent from start to finish. She was helpful, supportive and friendly. Her communication on our purchase throughout was outstanding. I cannot thank her enough for all she did. We had a separate sale with another solicitor firm which was not a good experience so I came into the process with limited expectations. Liz was as mentioned fabulous and I cannot thank her enough for making a stressful season in our lives so easy ! Thank You

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for any better

Heather and the team have had to work tirelessly due to some difficult circumstances out of our control. Heather showed nothing but professionalism and determination to get my house purchase completed for me I couldn’t have asked for any more or any better. Heather was FANTASTIC.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Michelle Saxton c/o ehlsolicitors

Michelle Saxton represented me for my clean break order and I cannot fault her one single bit, she was nothing short of amazing in court, I was made to feel comfortable the whole day, we even managed to have a laugh while waiting to be heard, she deserves a medal for putting up with me too because I’m a nightmare when it comes to making decisions, her assistant Kirsty (apologies for forgetting the surname) was equally patient with me, overall, I feel I made the best choice in solicitors.
10/10 would highly recommend.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Another smooth conveyancing process…

Another smooth conveyancing process with EHL from quote through to completion. Pleasure to deal with Abbie & Sarah - quick communications, always helpful with queries throughout the process and I always knew where the process was at. Look forward to dealing with again, thanks.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I cannot recommend this firm enough for buying/selling. They really do stand head and shoulders above others. Liz was absolutely excellent, proactive, totally professional and made what could have been a very stressful situation as smooth as possible.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the team…

Fantastic service from the team especially Heather on my sale and purchase of properties.
Quick and professional response times which made for a seamless and smooth transaction. Highly rated and will definitely be using again.
Thank you also to Jodie who assisted during Heathers annual leave and maintained the high service level.

Thank you

19 January 2024
Unprompted review
Rated 5 out of 5 stars

All round great experience

I was mostly impressed at Edward Hands and Lewis's professionalism and particularly keeping me informed throughout. If asked for referrals or recommendations in the future then would readily recommend them especially Miss Fenton and Miss Smalley who were excellent. Thank you so much.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Will

Very professional and thorough approach to drafting a fairly complicated will which fully met our requirements.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Abbie dealt with the sale of our late Mum’s house. She kept us informed at every step of the way and answered any queries in a timely manner. The sale was completed as quickly as possible without any problems. I would highly recommend EHL Loughborough.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Edward, Hands & Lewis

Fantastic service from Abbie and Sarah at Edward Hands and Lewis for our house sale. I received quick responses to questions and they moved ahead with their side of the conveyancing process quickly and seamlessly. We've used the firm twice now and if I'm ever buying or selling a house again, I wouldn't hesitate to come back to them.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

I have used EHL a few times now

I have used EHL a few times now.
Great service and good communication keeping me up to date with my purchase.
Competitive prices I would recommend.

Thanks for your help Sarah & Abbey

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

We used Edward Hands & Lewis LTD, to sell my mums property. We had a really great service from them, always available over the telephone or email and they responded quickly to any queries. Selling/buying a house is always a stressful and anxious time, but they made the process easy. All the team are friendly, from the solicitors to the receptionist. Would highly recommend

17 November 2023
Unprompted review
Rated 5 out of 5 stars

We recently used EHL solicitors in…

We recently used EHL solicitors in Bulwell & can honestly say the service provided was exceptional from start to finish. We especially want to give Liz Collins a special mention as she was fantastic - her attention to detail, communication skills & overall professional conduct was outstanding. The best experience from a solicitors we have ever experienced. Thank you Lisa & Gary

9 November 2023
Unprompted review

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