There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Reply from EE
Hi Justin,
Thanks for taking the time to leave a review about your experience.
- Georgia
Reply from EE
Hi Eileen,
We're so glad your experience was very good and helpful. We appreciate your feedback.
- Georgia
Both people I spoke with today were…
Both people I spoke with today were very patient and informative of my requirements, making a stress-fee call, Many thanks
20 May 2026
Reply from EE
Hi Mandy,
We appreciate your feedback. We're happy to learn our team was patient and informative, making your call stress-free. Many thanks!
- Georgia
New Contract
Had a call from sales team , offered new deal which saved me money , everything explained clearly
All good.
20 May 2026
Reply from EE
Hi Alan,
It's amazing to hear the team did such a good job finding you a new deal to suit your needs. Thanks for your feedback. - Rach
Transition from BT to EE wasn't as…
Transition from BT to EE wasn't as straight forward as hoped.
Morgan was particularly helpful.
20 May 2026
Reply from EE
Hi Colette,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Georgia
Reply from EE
Hi William,
We are so glad our team was extremely helpful. We appreciate your kind words.
Thanks- Georgia
Impressive
I’m a elderly person but when I spoke to Naz he made everything plain and simple and had time to explain it full marks thank you
20 May 2026
Reply from EE
Hi Mike,
We're so glad to hear we made things clear and simple for you. Thank you for your kind words and positive feedback!
- Georgia
Reply from EE
Hi Elaine,
We are glad you found our information helpful and renewing your broadband easy. Thank you for your feedback.
- Georgia
Reply from EE
Hi Gareth,
We appreciate your wonderful feedback. We're glad we could help.
Thanks- Georgia
Appropriate pricing
18 May 2026
Reply from EE
Hi Jim,
Thanks for taking the time to leave a review about your experience.
- Georgia
They reduced my monthly bill and also…
They reduced my monthly bill and also got me full fiber sorted out because I wasn’t happy with the amount the bill for just broardband had risen since originally taking it out.
20 May 2026
Reply from EE
Hi Michael,
We're so glad we could reduce your monthly bill and upgrade you to full fiber. We appreciate you sharing your positive experience with us.
Thanks- Georgia
Both people I spoke to were extremely…
Both people I spoke to were extremely courteous, displaying product knowledge throughout the call. Delighted,
20 May 2026
Reply from EE
Hi,
We are so happy to hear our team was courteous and knowledgeable. Thank you for your wonderful feedback.
- Georgia
Very good customer services staff and…
Very good customer services staff and not at all ‘pushy’ with sales
20 May 2026
Reply from EE
Hi Michael,
We're so pleased our team provided excellent service. We appreciate your kind words.
- Georgia
Smooth experience
20 May 2026
Reply from EE
Hi James,
Thanks for taking the time to leave us a review about your experience.
- Georgia
Reply from EE
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Rach
Reply from EE
Hi Kenneth,
We appreciate you sharing your positive experience. We're glad we could help quickly and efficiently.
Thanks- Georgia
Everything was handled well on the phone
20 May 2026
Reply from EE
Hi,
We're glad everything was handled well. We appreciate your feedback.
Thanks- Georgia
Reply from EE
Hi Andris,
Thanks for taking the time to leave us a review about your experience.
- Georgia
Stress Free just dial 150
Summer was the person who managed my call today. Professional, informative and helped me renew my broadband.
20 May 2026
Reply from EE
Hi Margaret,
We're glad to hear Summer did such a great job with your broadband renewal. Thank you for your kind words! - Rach
A thoroughly professional and efficient service.
The EE agent spoke English clearly and was easy to understand. What was offered was clearly explained without pressure to accept or confusing 'advertising-speak'. They were polite and patient, answered questions promptly and in simple terms. When it was necessary to put my call on hold I did not have to wait inordinately long and was always re-greeted with an apology for having to wait. A thoroughly professional and efficient service.
20 May 2026
Reply from EE
Hi Paul,
We're so glad to hear about your positive experience with our team. It's wonderful that our agent clearly explained everything and was patient and polite. We appreciate your kind feedback. - Rach
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