There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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I request full fibre broadband in …
I request full fibre broadband in April and order was not processed properly so had to reorder it again now been done in june
19 May 2026
Reply from EE
Hi Glenn,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ritu
Found the website site a bit daunting…
Found the website site a bit daunting as I amnot completely aware about speeds downloads etc, I also would have liked to see where the phone contract was too ,found myself confused over the prices and had to contact my son for advice.Wouldbe better if you showed a like for like option
19 May 2026
Reply from EE
Hi Roger,
We appreciate you sharing your experience. We are sorry our website caused confusion regarding speeds, downloads, and contract options. We are actively working to simplify our pricing and present clearer comparisons to improve the user experience.
Take care - Ritu
Fantastic customer service
The operator was very knowledgeable, polite and helpful. Really great customer service. The best I have experienced in a long time. Thanks
19 May 2026
Reply from EE
Hi Natasha,
We're so glad to hear our team provided such knowledgeable, polite, and helpful service. Thank you for sharing your positive experience!
Take care - Ritu
James was an excellent guide
19 May 2026
Reply from EE
Hi Antony,
We are so pleased our guide James was excellent. We appreciate your kind words.
Take care - Ritu
Reply from EE
Hi Jill,
We're glad we could clearly answer your questions
Take care - Ritu
Reply from EE
Hi,
We appreciate your kind words. We are glad our team was friendly and patient. Thank you for your feedback.
Take care - Ritu
Amazing service
19 May 2026
Reply from EE
Hi,
We are thrilled to hear you received amazing service, thanks for taking the time to leave us a review.
Take care - Ritu
She is really helpful I am happy talk…
She is really helpful I am happy talk with her thank to her
19 May 2026
Reply from EE
Hi Sobia,
We are so glad our team was helpful. We appreciate your kind words.
Take care - Ritu
Reply from EE
Hi,
We're glad our team was attentive. Thank you for your feedback!
Take care - Ritu
We only cancelled Sky Sports and all…
We only cancelled Sky Sports and all the other channels went off!! Very frustrating and unhelpful.
19 May 2026
Reply from EE
Hi Carol,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ritu
Reply from EE
Hi Charlotte,
We are glad our advisor was helpful and clear. We appreciate your kind words.
Take care - Ritu
Reply from EE
Hi,
We're glad our agent Callum was helpful and informed. We appreciate your feedback.
Take care - Ritu
Poor service
On 16th May 2026 I bought a broadband + digital phone line from EE on comparethemarket website and everything seems to have gone smoothy. I subsequent received an SMS and emails confirming the order and even gave me an activation date. Then on 19th May I was informed by EE that my order has been closed. The agent offered to re-open the account but at a higher price £39.99 instead £30.99 and without the switching credit of £300. I made it clear to the agent that I was not happy. He put me on hold and went to speak to, I can only assume, his line manager. By now I was on the phone for about 30 minutes, I waited a further 10 minutes but the agent never re-joined the call. So, after about 40 minutes my patient ran out and I put the phone down.
19 May 2026
Reply from EE
Hi Mohamed,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ritu
Getting there in the end
The guy on the other end of the150 line worked dry hard to her all sorted out dispite my general concussions. He was very patient with me
19 May 2026
Reply from EE
Hi Chris,
We're so glad to hear our team worked diligently and patiently to resolve your concerns. Thank you for sharing your positive experience.
Take care - Ritu
Reply from EE
Hi Stephen,
We are so glad our team provided excellent service. We appreciate your kind words.
Take care - Ritu
The steps to go through to get the best…
The steps to go through to get the best package for tv and broadband on the website was intuitive and straightforward.
18 May 2026
Reply from EE
Hi Margaret,
We're happy to hear that finding the best TV and broadband package on our website was intuitive and straightforward for you. We appreciate your positive feedback.
Take care - Ritu
It's what customer service should be
Joanne the customer service agent dealt with my questions and queries in a very thorough, professional yet friendly manner. It's what customer service should be. Thank you and well done
19 May 2026
Reply from EE
Hi James,
We are so pleased to hear our team provided such thorough, professional, and friendly service. Thank you for sharing your positive feedback!
Take care - Ritu
staff were…great
the two members of your staff were polite pleasant well dressed and clean explain all the detail in away I could understand with our being pushy well done.
19 May 2026
Reply from EE
Hi Michael,
We're so pleased to hear our team was polite, pleasant, and explained everything clearly without being pushy. Thank you for sharing your positive experience!
Take care - Ritu
Reply from EE
Hi,
We appreciate you taking the time to leave a review, it's great to hear you got the help you needed.
Thanks - Lesley
I simply wanted to remove the sports…
I simply wanted to remove the sports package and swap to the entertainment package. Initially I was told this would be done but the promised phone call on Good Friday failed to materialise. Instead I was told I’d have to have a new package and was sent new equipment (different hub, extenders and tv box). I was informed that these would cost me another £10 per month which I refused to pay. The new equipment caused pixelation in my live tv viewing. Despite the visit of a technician who couldn’t fix the issue and said he’d recommend my having the old equipment back and multiple phone calls and complaints to EE staff, my complaints weren’t resolved. Finally, yesterday, after almost two months and numerous attempts to revert to my original equipment I was told I had four options:
1)Keep the (non-working) service as is.
2)Terminate my contract at the cost of £750.
3)Find the telephone number of a Management Executive and speak to them (the EE representative wouldn’t provide me with a number and said it had been sent to me after the resolution of one of my complaints).
4)Take out a new contract for my old equipment with entertainment package at the cost of £4 per month more than my original contract.
For a communications company, EE fail miserably because the numerous staff I spoke to appeared not to talk to one another and I was certainly not listened to.
18 May 2026
Reply from EE
Hi Kathleen,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Lesley
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