There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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Reply from EE
Hi Michael,
We're happy to hear that. Thank you so much for your review.
-Chris G
Reply from EE
Hi Lynda,
We're glad to hear that you found our service nice and straight-forward. We appreciate your feedback.
-Chris G
The young lady to whom I spoke was very…
The young lady to whom I spoke was very helpful. Give her a raise.
20 May 2026
Reply from EE
Hi Stephen,
We are so glad to hear our guide provided such helpful assistance. We appreciate your kind words.
Thanks - CW
I spoke to Tyler who was very helpful…
I spoke to Tyler who was very helpful in explaining about the change over and set up everything, I found him to be very polite helpful in all matters.
19 May 2026
Reply from EE
Hi Norman,
We're so glad our team member was very helpful in explaining the changeover and setting everything up for you. Thank you for sharing your positive experience!
-Chris G
Reply from EE
Hi Gill,
We're glad our guide was helpful and found you a better deal.
Thanks - CW
Professional friendly staff who know…
Professional friendly staff who know what they are doing
20 May 2026
Reply from EE
Hi Christine,
We appreciate your kind words about our professional and friendly team. Thanks for your review.
-Chris G
A very good member of staff
A very good member of staff - explained all the options well and made the experience easy.
20 May 2026
Reply from EE
Hi there,
We're delighted to hear that our guide made everything nice and easy for you. Thanks for your review.
-Chris G
Overall experience with EE jas been…
Overall experience with EE jas been most uplifting, fast amd effective service xx
18 May 2026
Reply from EE
Hi Michelle,
We're so glad to hear you had such a fantastic experience. Thanks for sharing your positive feedback.
-Chris G
Very good service
Professional and very good service customer service working very fast and clearly
20 May 2026
Reply from EE
Hi Robert,
We're so pleased our team provided professional, fast, and clear service. We appreciate your kind words.
Thanks - CW
I have changed through the employee…
I have changed through the employee portal and the service was excellant.
20 May 2026
Reply from EE
Hi Christopher,
We are so glad to hear you had an excellent experience with our employee portal. Thank you for your feedback!
Thanks - CW
the guide was extremely helpful and…
the guide was extremely helpful and helped me to get a contract that i was happy with.
20 May 2026
Reply from EE
Hi Vincent,
We're so glad our guide was extremely helpful and assisted you in securing a contract you're happy with. We appreciate your positive feedback!
Thanks - CW
Efficient and courteous service given
I am ancient and my son did the technology and I supplied any information required . My son was dealt with by a pleasant lady and the contract for my new service to last 2 years was efficiently dealt with .
16 May 2026
Reply from EE
Hi,
We're so glad to hear that our team provided efficient and pleasant service for your new contract. Thank you for sharing your positive experience with us!
Thanks - CW
Price increases.
EE provide a great mobile and internet service but I don’t think that they look after their loyal customers. When the internet is due for renewal I will be looking for a better price with a similar service and the same goes for mobile phone contracts. They automatically increase costs every year. No more for me!
13 February 2026
Reply from EE
Hi Pete,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board.
Thanks
-Chris G
Reply from EE
Hi,
We appreciate you taking the time to send us feedback.
Thanks - CW
The helpful and knowledgeable adviser
The helpful and knowledgeable adviser. A credit to your company.
20 May 2026
Reply from EE
Hi Colin,
We are so pleased our adviser was helpful and knowledgeable. We appreciate your kind words.
-Chris G
Reply from EE
Hi Allan,
Thanks for your review. We're delighted to hear that our guide was able to help you in such a great way.
-Chris G
Always well organised and informative.
19 May 2026
Reply from EE
Hi David,
We're so glad you found our service well organised and informative. Thank you for your kind words.
-Chris G
Horrible experience overall
Horrible experience overall! We’ve recently moved and thought we could walk away with a router we got told that our property needs new installation for full fibre. So we called a few other companies and all came out with same outcome that our property is too far away from the road and too many permissions to get to install it.
We realised that a mobile WiFi hub would work better, so going back to EE we wanted a hub that would help my partners gaming setup and working from home so quality wifi was needed… we left with a 4G Hub due to our location which is shocking as we can see the mast from our window. We installed it and we could only receive a 4mbs download…
So back to the EE Store we went, and I was actually fuming! The “guide” told us that they can’t offer refunds in store, even though we were told to go back to the store over the phone. He then on multiple occasions when I was explaining things to him walked off or talked to someone else. I’ve never felt so disrespected in my life. That all these workers care about is money and commissions.
0/5 stars if I could! So rude and want nothing to do with these people
18 May 2026
Unprompted review
Reply from EE
Hi Caitlyn,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
Reply from EE
Hi Les,
This is amazing to hear and we appreciate you sharing your experience.
Thanks - CW
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