easyhome Reviews 

708
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff members for going above and beyond, providing a welcoming environment, and offering expert guidance during every visit. Consumers also mention the seamless service and overall user experience, noting that transactions, arrangements, and setup processes are handled quickly and efficiently. However, some people mentioned facing frustrating issues regarding customer service communication gaps and significant delays when waiting for order updates or resolutions. A few other reviewers also noted unexpected billing discrepancies, hidden extra processing fees, or receiving defective products that required prolonged waiting times to replace.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery teams are... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with smooth deliveries,... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Product

Customers had positive experiences with product, often highlighting the great quality of furniture like... See more

User experience

Consumers find user experience to be positive, highlighting friendly staff, easy applications, and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied

Rated 5 out of 5 stars

Hi the young lady's help me very well both help me in two different orders l got an yes its great an easy an yes l just gor my second order today an yes l am watching my new 65 inch TV an yes very nic... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

708 reviews

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Asks customers to review

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4.6

All reviews

(708)

665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christina was great

Christina was great! Very kind

1 October 2026
easyhome logo

Reply from easyhome

Hi Tm, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Customer service outstanding

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure.
This day and age when saving is harder than every. Your easy set fair pricing helps. Overall I could not have asked for a better experience

29 September 2026
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Reply from easyhome

HI Kevin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

I really liked the service that I…

I really liked the service that I received!! Would recommend to other people

1 October 2026
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Reply from easyhome

Hi Vanessa, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

My experience was really good this…

My experience was really good this time, its really good everytime I deal with you guys , keep up the good work and keep doing a good job

30 September 2026
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Reply from easyhome

Hi Kyle, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

They went above and beyond

They went above and beyond . I rarely go out so they send me pictures. I've been told by another company that was a waste of their time. I couldn't believe it. But easyhome stepped up to the plate. There was no hesitation in taking t
Hose pics and that got them a sale. This is now the 5th or 6th piece of furniture from them. I cant say enough about the easyhome. They re fantastic people, good furniture and bubblicous staff!!!!! I'll continue with them. I like changing my furniture.

27 September 2026
Unprompted review
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Reply from easyhome

Hi Joanne, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 2 out of 5 stars

I have dealt with easyhome on Highbury…

I have dealt with easyhome on Highbury in London.for yrs.i wanted to pay off a stove I asked how much to do it.i was quoted 218.00.they sent that email to me.somehow it is gone off my outlook .so I called to finish paying it off and he said I still had to pay 177.00 on top of the 105.00 I alraedy payed.so now it went from 218.00 pay off to 282.00they are saying they didn't say that.i wish I didn't lose the email.theyshould have a copy of that email themselves.so don't trust them.they seem nice to your face but behind your back there. different.just take my warning...

29 September 2026
Unprompted review
easyhome logo

Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-528-3279.

Rated 5 out of 5 stars

Charlene is a beautiful soul very…

Charlene is a beautiful soul very helpful explained everything so I could understand didn't rush me the experience was good.

27 September 2026
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Reply from easyhome

Hi Kim, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

It was a quick and easy way to make a…

It was a quick and easy way to make a purchase for a new couch the team at easy home in Surrey BC was helpful and fast with everything right till the couch I bought was set up in my living room.

27 September 2026
easyhome logo

Reply from easyhome

Hi Ian, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Great experience Everytime I’m in…

Great experience Everytime I’m in there, been a customer of theirs for years and never had any issues :)

27 September 2026
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Reply from easyhome

Hi Kat, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Thank you tires are on!!!

26 September 2026
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Reply from easyhome

Hi Darleen, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

They just ha exactly what I needed

They just ha exactly what I needed. Staff was nice and got me a good deal as well. Thanks:)

26 September 2026
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Reply from easyhome

Hi Cassandra, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Great to work with

Great to work with

26 September 2026
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Reply from easyhome

Hi Nicole, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Tiffany was super friendly and helpful…

Tiffany was super friendly and helpful and made the experience very enjoyable.

22 September 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

i always have great service when…

i always have great service when dealing with Kemi and Marc.

24 September 2026
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Reply from easyhome

Hi Marcel, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great service!!

Great service!!

20 September 2026
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Reply from easyhome

HI Jessi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Delivered quick and efficiently

Delivered quick and efficiently

21 September 2026
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Reply from easyhome

Hi Chantal, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

This was my first time using Easyhome…

This was my first time using Easyhome for anything. Crystal made everything so easy and simple that I just had to sign and be home for delivery. The bedroom set she recommended for me is absolutely stunning!!!!! She really knew what I would like.

17 September 2026
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Reply from easyhome

Hi Katilina, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

5 star experience …

This is my second time with easy home and it has always been a five star experience. Our furniture has been great quality, the service is amazing and delivery is always smooth and seamless. I highly recommend!

20 September 2026
easyhome logo

Reply from easyhome

Hi Dina, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

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