easyhome Reviews 

715
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff members for going above and beyond, providing a welcoming environment, and offering expert guidance during every visit. Consumers also mention the seamless service and overall user experience, noting that transactions, arrangements, and setup processes are handled quickly and efficiently. However, some people mentioned facing frustrating issues regarding customer service communication gaps and significant delays when waiting for order updates or resolutions. A few other reviewers also noted unexpected billing discrepancies, hidden extra processing fees, or receiving defective products that required prolonged waiting times to replace.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery teams are... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with smooth deliveries,... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Product

Customers had positive experiences with product, often highlighting the great quality of furniture like... See more

User experience

Consumers find user experience to be positive, highlighting friendly staff, easy applications, and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied

Rated 5 out of 5 stars

Hi the young lady's help me very well both help me in two different orders l got an yes its great an easy an yes l just gor my second order today an yes l am watching my new 65 inch TV an yes very nic... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

715 reviews

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4.6

All reviews

(715)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Easyhome PTBO nasty

Easyhome PTBO years ago were really nasty to me I dealt with Lindsay; the store loved it. Only prob is it says free returns, and some staff don't allow it; they keep saying they will fix the issue. They just want me to keep paying, etc and when the updates are no longer available, this irritates me as well.

14 September 2025
Unprompted review
easyhome logo

Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-528-3279.

Rated 5 out of 5 stars

Amazing people

Amazing people
Always so friendly and
Very helpful
Thank you everyone 💜💜

4 September 2026
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Reply from easyhome

Hi Tracey, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 1 out of 5 stars

A COMPANY THAT DOESN'T CARE!!!

It took almost 5 months before I got my replacement washer. If I could give 0 stars I would have. We will NEVER buy from Easy home ever again.

11 September 2026
easyhome logo

Reply from easyhome

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-528-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

The service

The service

11 September 2026
easyhome logo

Reply from easyhome

Hi Chris, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Great people very friendly

They were very friendly and accommodating delivered my furniture exactly when they said they were going too

10 September 2026
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Reply from easyhome

Hi Chris, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

The staff

The staff at the Topsail Road Branch are absolutely amazing to deal with. They deserve a pat on the back for their professionalism and customer service.

9 September 2026
easyhome logo

Reply from easyhome

Hi Dwayne, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

It was amazing as always!!

It was amazing as always!!

8 September 2026
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Reply from easyhome

Hi Laine, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 1 out of 5 stars

My phone wasn’t in a box and the…

My phone wasn’t in a box and the charger doesn’t work

6 September 2026
easyhome logo

Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

Caroline at the Broadway location in…

Caroline at the Broadway location in Vancovuer you rock!!!!

6 September 2026
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Reply from easyhome

Hi Maggie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Good service

Good service

6 September 2026
easyhome logo

Reply from easyhome

Hi Mark, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

John is very friendly

John is very friendly

6 September 2026
easyhome logo

Reply from easyhome

Hi Jennifer, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

Knowledge

Good service good staff

4 September 2026
easyhome logo

Reply from easyhome

Hi Luc, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

5 September 2026
easyhome logo

Reply from easyhome

Hi Alicia, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

I have been with this company for…

I have been with this company for years. I am always treated fairly and if I have a problem they are quick to solve the problem. If you treat them with respect then you get respect back

4 September 2026
easyhome logo

Reply from easyhome

Hi Shelly, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

Customer Service

They had a hard time making me a account but filled out what I wanted and called me to make payment and sign papers two days later and delivered what I wanted two days after signing everything

4 September 2026
easyhome logo

Reply from easyhome

Hi Christine, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

The staff is amazing,

The staff is amazing,, they were there to help right on the spot,, they are very k8nd,,easy to talk to and gives u the kind of respect that should be given to customers! 10/10 aññ the way!! Awesome job Easy Home!! :) and the thing i enjoy the most going in there your always greeted with a smile!

4 September 2026
easyhome logo

Reply from easyhome

Hi Gloria, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Delivery

On time, very pleasant delivery guys, polite, respectable.

29 August 2026
easyhome logo

Reply from easyhome

Hi Brenda, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

REALLY PR0FESSI0NAL PE0PLE

MY EXPIERENCE WAS GREAT REALLY FRIENDLY PE0PLE THAT MAKE Y0UR SH0PPING EXPIERENCE VERY C0MF0RTABLE

29 August 2026
easyhome logo

Reply from easyhome

Hi William, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

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