EachMoment Reviews 

Reply from EachMoment

Aug 13, 2026

Dear LisaC,

We’re very sorry to read about your experience and completely understand your concern, particularly given the personal importance of the memories entrusted to us.

We have requested further information from you through Trustpilot, as unfortunately we have been unable to identify your order from the username associated with this review. As soon as we receive the necessary details, we will investigate the status of your order and proceed with resolving the matter as promptly as possible.

Alternatively, please contact us privately by email and mention “Trustpilot” in the subject line, so that we can identify your case quickly and provide you with a direct update.

We sincerely apologise for the frustration caused and look forward to resolving this for you.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Caroline,

Thank you for your thoughtful feedback. We’re very pleased to hear that you enjoyed using the dashboards and, most importantly, that you are happy with the final result.

We fully acknowledge that the process took longer than it should have and that our communication during this period did not meet the standard we aim for. We are actively working on improving our communication strategies, with a particular focus on making the experience more personal, human and transparent, rather than relying too heavily on automated updates.

For us, preserving someone’s memories is a very personal responsibility, and we want our customers to feel that there is a real team behind their order who genuinely cares about it. Building that confidence through clearer and more personalised communication is an important part of what we are working towards.

Thank you again for your patience, your honest feedback and for trusting EachMoment with your precious memories.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Teresa,

Thank you so much for your kind and thoughtful review. It was genuinely a pleasure having you as a customer, and we truly appreciate the understanding you showed regarding the condition of the original tapes.

With older and sometimes fragile media, the quality of the final result can inevitably be limited by what remains on the original recording. Your understanding of this aspect of digitisation means a great deal to us, and we’re especially grateful that it allowed us to focus on doing the best possible work without creating unnecessary frustration.

Thank you again for your trust, your kindness and for allowing us to preserve your precious memories.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Karen,

Thank you for your review. We have contacted you privately by email to provide further context regarding the circumstances and the progress of your order.

We sincerely regret the delay and are genuinely sorry that the experience has taken longer than expected. We fully understand your frustration and appreciate your patience while we work to bring the matter to completion.

We hope our private communication provides some clarity, and we remain committed to resolving the situation as professionally as possible.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Prue,

Thank you very much for your honest feedback. We’re delighted to hear that you were pleased with the restoration and digitisation of your cine films.

Cine film processing is unfortunately one of our most technically demanding services, as the equipment requires careful handling, calibration and, in some cases, repairs before the material can be processed safely. This is one of the reasons the turnaround can be considerably longer than for other formats.

Regarding the Atlas playback issue, please contact us privately and mention “Trustpilot” in the subject line so we can investigate what happened with your files and also check with our logistics team when you can expect your physical delivery.

Thank you again for your patience and for trusting us with your precious memories.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear David,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have been disappointed by the turnaround time and the lack of communication.

We have just contacted you privately by email to provide you with a detailed update regarding your order. We would like to reassure you that your media has been safely received by our laboratory and that your order is progressing in accordance with our current operational schedule and production capacity.

We fully understand that waiting for precious memories to be returned can be frustrating, and we truly appreciate your patience. Our team remains committed to completing every order to the highest possible standard, and we will continue to keep you informed as your order progresses.

Thank you for giving us the opportunity to update you, and we look forward to bringing your order to a successful completion.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Karen,

Thank you so much for your wonderful review!

We are delighted to hear that you were happy with our service and that you enjoyed being able to access your digitised memories through the Atlas cloud album before receiving your completed order back. We know how special these memories are, so we're pleased that this feature allowed you to start reliving them without having to wait for the return shipment.

Your kind words mean a great deal to our entire team and are a wonderful encouragement as we continue working to preserve our customers' precious memories with the care they deserve.

Thank you once again for placing your trust in EachMoment. We hope you enjoy revisiting your memories for many years to come.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Jane,

Thank you very much for taking the time to share your experience with us.

We truly appreciate your kind words and, in particular, your understanding of the relationship between the condition of the original media and the final digitised result. This is an important point, as digitisation can preserve and transfer the content of the tapes, but it cannot fully remove the effects of age, damage, recording quality, or deterioration that may already be present on the original material.

Our team always works carefully to achieve the best possible results from every tape we receive, while being transparent about what can realistically be expected from older or damaged media.

We are very pleased to hear that you are happy with the overall outcome and that our service helped take away the worry of converting your precious memories into a digital format.

Thank you again for your trust and for sharing such thoughtful feedback.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear F_I 2,

Thank you very much for your kind review.

We truly appreciate you entrusting us with your precious memories and allowing us to be part of preserving them for the future.

Your trust means a great deal to our entire team.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Damien,

Thank you for trusting EachMoment with your memories and for encouraging others to preserve theirs too. We sincerely appreciate your support.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Simon,

Thank you for taking the time to share your feedback.

We are sorry to hear about the frustration and concern caused by the delay, and we completely understand how important these memories are to you. We would like to reassure you that your order is safe with us, and we have just contacted you privately to provide a detailed update and discuss the next steps.

We also understand that constantly changing completion estimates can be frustrating. These timelines are influenced by the real-time situation in our laboratory, including the volume of orders being processed and the complexity of the work required for each project.

We appreciate your patience and the opportunity to address your concerns directly. We remain committed to completing your order and ensuring that your memories are handled with the care and attention they deserve.

Thank you again for your feedback and for allowing us the opportunity to resolve this matter.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Debbie,

Thank you very much for taking the time to share your feedback with us.

We truly appreciate your comments, and we are pleased to hear that you found the initial organisation of the process to be positive. We also completely understand your point regarding communication during the longer processing period.

You are absolutely right that regular updates are important, especially when customers have entrusted us with such precious memories. Communication is an area where we are actively improving, and we are slowly getting there with the aim of providing more regular, personalised updates throughout the journey.

As a fast-growing company, we are continuously working on strengthening our processes and ensuring that the customer experience remains at the heart of what we do. Your feedback is extremely valuable in helping us improve.

Thank you again for your patience, understanding, and for trusting us with your memories.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Chris,

Thank you for taking the time to share your feedback with us.

We completely understand your comments regarding the AI Enhancement option and would like to provide some clarification. The AI Enhancement process is designed to improve the overall viewing experience by refining aspects such as image clarity, reducing visible grain, improving stability, and enhancing certain visual details. However, it is important to note that it is not a repair or restoration programme and cannot recreate information that is no longer present in the original recording.

If the original media contains signs of age, deterioration, recording limitations, physical damage, or quality issues from the time of recording, these elements may still remain visible, even after enhancement. The AI process can improve the presentation of the footage, but it cannot completely remove characteristics that originate from the original source material.

We have also just requested some additional details regarding your order through Trustpilot so that we can contact you privately and provide you with a specific update regarding your outstanding DVD set.

Thank you again for your feedback and for your patience. We appreciate the opportunity to clarify the process and assist you further.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Dee,

Thank you very much for taking the time to share such a thoughtful review.

We are very pleased to hear that the communication throughout the process was clear and that you felt informed at each stage. We understand that waiting for the completion of such a meaningful project can be difficult, and we truly appreciate your patience.

Regarding the quality of older cine films, it is important to remember that digitisation can preserve and faithfully transfer the content of the original film, but it cannot fully overcome limitations that were already present in the source material. After 45+ years, even films that have been stored carefully can naturally show signs of ageing. Issues such as focus variations, exposure changes, film shrinkage, mechanical wear, or damage accumulated over time can result in blurred images, instability, or jumping during playback.

Our goal is always to achieve the best possible result from each original film while respecting and preserving the memories captured within it. We are truly happy to hear that, despite some imperfections in the footage, the digitised films have allowed you to reconnect with precious moments and revisit memories of loved ones who are no longer with us.

Thank you again for trusting us with such important family memories. We would be delighted to help you again in the future should you have more films to preserve.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Mr Newell,

Thank you for taking the time to share your feedback.

We would like to respond to your concerns directly, as we are genuinely surprised by the impression given in your message. Throughout this process, we have remained in contact with you and provided multiple updates regarding the status of your order, including the current situation and the expected return timeframe.

We fully understand your frustration regarding the length of time involved, and we sincerely acknowledge that the delay has been longer than anyone would have wished. However, we would like to reassure you that your items are safe, your order has not been abandoned, and the commitment we have provided remains unchanged.

I will be sending you one further private update with the latest information regarding your return. As previously confirmed, your order will be returned to you within the course of this month.

The remaining delay is linked to our current logistics dispatch schedule and courier restrictions, which are outside of our direct control once the order is prepared for shipment. We are actively managing this process and doing everything possible to ensure your completed order reaches you as quickly as possible.

We completely understand that these are not ordinary items, but precious memories, and we do not underestimate the emotional importance of receiving them back. This is precisely why every step is handled carefully.

At the same time, we would kindly ask for a fair reflection of the situation. While we absolutely accept and take seriously any concerns raised by our customers, we believe it is important to recognise the efforts being made by our team to resolve this matter and complete your return.

Thank you for your continued patience. We remain committed to seeing this through and ensuring that your memories are returned to you safely.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Mrs. Proctor,

Thank you very much for taking the time to share your feedback with us.

We are delighted to hear that you were so pleased with the digitisation results and that we were able to help you rediscover these precious voice recordings. Knowing that our work has helped bring back such meaningful memories is incredibly rewarding for our team.

We also sincerely appreciate your comments regarding communication. As a small and growing company, we have experienced a very significant increase in the number of customers we support, and we recognise that keeping everyone regularly updated has been one of the biggest challenges during this period.

We have been actively working on improving this aspect of our service and have introduced new features and processes to strengthen communication and provide a more transparent and reassuring experience throughout the journey. There is still work to be done, and we remain fully committed to continuing these improvements.

Thank you again for your honest feedback, your patience, and for trusting us with your valuable memories.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Peter,

Thank you so much for sharing this wonderful feedback with us.

We are truly delighted to hear that you are enjoying your enhanced online copy and that the digitisation of your wedding video has brought these precious memories back to life. Moments like these are exactly why we do what we do, and it means a great deal to our entire team to know that our work has helped preserve such an important memory.

Your kind words have been shared with our team, and we sincerely appreciate your trust in us.

We have also contacted you privately to provide a final update regarding your order. Your USB copy is on its way and will be with you very soon.

Thank you once again for choosing EachMoment to preserve your memories.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear L P 2,

Thank you so much for your wonderful review!

We are truly delighted to hear that you were happy with the service, communication, and final results. Knowing that you are now able to revisit your cine film memories and share those special moments again means a great deal to our entire team.

Thank you for trusting us with such precious memories, and we would be absolutely delighted to help you again in the future.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Sinead,

Thank you very much for taking the time to share your feedback with us.

We are delighted to hear that the visibility and tracking of your project gave you confidence throughout the process. We know how important these memories are, and providing reassurance that your precious media is being carefully looked after is something we consider essential.

We also fully appreciate your comments regarding the turnaround time. At this stage of our journey as a growing company, this is an area where we recognise we are not yet where we want to be. We have experienced a significant increase in demand, and while we are extremely grateful for the trust our customers place in us, our operational processes and capacity are still adapting to this growth.

Our teams are working continuously to improve efficiency, strengthen our production flow, and maintain the quality standards we believe our customers deserve. Reaching the right balance between speed and the careful handling required for these irreplaceable memories is a challenge we are actively addressing.

Thank you sincerely for your patience, understanding, and support while we continue building and improving. Your feedback helps us get closer to where we want to be.

We are very grateful that, despite the longer journey, you trusted us with your memories and hope you enjoy revisiting them for many years to come.

Warm regards,
The EachMoment Team

Reply from EachMoment

Aug 6, 2026

Dear Ros,

Thank you very much for taking the time to share your feedback with us.

We are pleased to hear that you were happy with the final digitisation results, the DPD delivery service, and the dashboard experience. We truly appreciate your positive comments and are grateful that you trusted us with your memories.

We also fully understand your comments regarding the waiting time and the difficulty in reaching us. Your order was particularly complex to process, and the combination of the technical work required on your media, together with the high volume of projects being handled by our teams, resulted in a much longer turnaround time than we originally anticipated.

We recognise that waiting several months for such meaningful memories is not easy, and we are continuously working on improving both our operational capacity and our communication channels to provide a smoother and more reassuring experience throughout the process.

Thank you again for your patience, your understanding, and your valuable feedback. It helps us continue improving while we grow and develop our service.

Warm regards,
The EachMoment Team