Took a while to complete order but good service and I now have family video’s from way back digitalised and viewable. Few of the videos when converted were running too fast but after contacting Eachm... See more
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Review summary
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Reviews shaping this summary
Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the q... See more
Company replied
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
Company replied
Had some lovely moments looking at our lost memories. A couple turned out to be coronation street lol but was expecting that. Quality was good some better than others , again as we expected. Communica... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 1 week
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Thank you so much for the great job…
Thank you so much for the great job you’ve done. I’m so grateful to have memories restored; days that I had forgotten. It was marvellous to see my adult son as a little boy again and photos of myself and my husband from years ago. I lost him to cancer a few years ago and the images are some I will treasure.
11 August 2026
Unprompted review
Reply from EachMoment
Dear Gillian,
Thank you so much for sharing such a deeply heartfelt review with us. It truly means a great deal to our entire team.
We are honoured that we could help bring these precious memories back to you, especially those of your husband and your son as a little boy. We understand that these are far more than simply photographs and videos — they are moments of your life that hold an irreplaceable emotional value.
Thank you for trusting us with something so personal and precious. We sincerely hope these memories continue to bring you comfort, warmth and many beautiful moments in the years ahead.
Kind regards,
The EachMoment Team
They digitised 5 MiniDV cassettes from my childhood!
They managed to digitise all 5 of our mini DV cassette tapes from our childhood, which was so nice to look back on. The only reason it is not 5 stars, is because the communication with us was not great and the digitisation kept getting delayed. It took us 4 months to get all 5 tapes available to see digitally, and we now await the tapes to be sent back to us. Some of the tapes had a blue screen with missing videos, although that might not be their fault, maybe the tapes were damaged.
17 April 2026
Unprompted review
Reply from EachMoment
Dear S Vankadari,
Thank you very much for your honest and thoughtful review. We’re delighted that we were able to digitise all five of your MiniDV tapes and, most importantly, give you the opportunity to revisit those childhood memories.
We also sincerely apologise for the delays and for the communication not being as consistent as it should have been. We fully understand how frustrating it can be to wait several months for something so personal.
We are actively working on improving our communication and reducing our turnaround times, and we are slowly getting there as our team, equipment and processes continue to grow.
Regarding the blue screens and missing sections, these can unfortunately sometimes be caused by deterioration, recording issues or damage present on the original tapes, but we always do our best to recover as much as technically possible.
Thank you again for your patience, understanding and for trusting us with your precious memories. We truly hope you enjoy looking back on them for many years to come.
Kind regards,
The EachMoment Team
the films are safe!
I received my box- fabulous pictures and tapes but I have forgotten my password!!!! Please help
17 July 2026
Unprompted review
Reply from EachMoment
Dear Peter,
Thank you so much for your lovely feedback — we are absolutely delighted to hear that you are so pleased with the pictures and tapes! It brings our whole team a great deal of joy to know that your preserved memories have arrived safely and that you are happy with the result.
Regarding your password, please contact us privately by email and include “Trustpilot” in the subject line. As we have several customers with similar or identical names, this will help us identify your account correctly and provide you with the appropriate password assistance securely.
Thank you again for your kind words and for trusting EachMoment with your precious memories!
Kind regards,
The EachMoment Team
Good service
Took a while to complete order but good service and I now have family video’s from way back digitalised and viewable. Few of the videos when converted were running too fast but after contacting Eachmoment they rectified this. Would have helped though if this had been checked initially. Generally a good service.
26 March 2026
Unprompted review
Reply from EachMoment
Dear KM,
Thank you very much for your thoughtful and honest review. We’re delighted that you now have your family videos safely digitised and available to enjoy again.
We’re also pleased that our team was able to rectify the playback speed issue when you contacted us. We completely understand your point that this should ideally have been identified during our initial quality checks, and we appreciate you bringing it to our attention.
Thank you for your patience throughout the process and for trusting EachMoment with your family memories. We hope they bring you many wonderful moments for years to come!
Kind regards,
The EachMoment Team
Had some lovely moments looking at our…
Had some lovely moments looking at our lost memories. A couple turned out to be coronation street lol but was expecting that. Quality was good some better than others , again as we expected. Communication with each moment was pretty consistent- the techy side worried me a little but I seem to be able to do what’s required to watch/ download. Thanks
9 August 2026
Unprompted review
Reply from EachMoment
Dear Elizabeth,
Thank you so much for your lovely feedback. We have just shared your kind words with our entire team.
It has truly been an honour to be part of this digitisation project and to help bring these precious memories back to life. We sincerely hope this will not be the last time we have the pleasure of working with you.
From the bottom of our hearts, thank you for the trust and confidence you have placed in us.
Kind regards,
The EachMoment Team
Thankyou I am very happy with your work…
Thankyou I am very happy with your work .
8 August 2026
Unprompted review
Reply from EachMoment
Dear Wendy,
Thank you so much for your kind words! We’re truly delighted that you’re happy with our work. It was a pleasure to preserve your precious memories.
Kind regards,
The EachMoment Team
Should be zero
Should be zero. Taken all my old working tapes of kids holidays our wedding my grandparents anniversary and saying nothing on them yet they worked when I sent them. All my precious old memories lost forever. Don’t use them
7 August 2026
Unprompted review
Reply from EachMoment
Dear Daisy,
We are very sorry to read your review and, in particular, your statement that “all my precious old memories [are] lost forever.” We take a statement of this nature extremely seriously and would very much like the opportunity to understand exactly what has happened.
We have already requested further information from you through Trustpilot so that we can investigate the matter promptly and accurately.
We would also like to clarify that EachMoment does not offer any recycling or disposal service for customers’ original media. Your original items are systematically returned to you after processing. We have no reason, use, capacity or benefit whatsoever in retaining customers’ precious original materials.
We therefore strongly believe there is further context that we need to understand before drawing any conclusions, and we would like to resolve this with you directly and professionally.
Please contact us privately and mention “Trustpilot” in the subject line of your email, together with your order details if available. This will allow us to identify your case quickly and investigate it without further delay.
We look forward to hearing from you and sincerely hope we can clarify and resolve this matter promptly.
Kind regards,
The EachMoment Team
OH DEAR OH DEAR!!!
I wrote my first review of this company 28th july and i said i would give an update. Whilst wanting a full refund, I was given 2 refunds 1 of £19.99 and 1 of £18.48, only 25% of whay I paid. Anna from Eachmoment gave me plenty of excuses why i could not have a full refund, but at the end of the day all I received for my money after 5 months was 5 x discs showing the same thing, our american holiday each with various bits missing and 1 x disc showing 5 minutes of our wedding which on the video we sent lasted about an hour, plus 2 x discs showing our 3 daughters christenings. Sadly anna, excuses are not good enough and your service was abismal. Good luck to anyone that uses EachMoment you may need it.
9 February 2026
Unprompted review
Reply from EachMoment
Dear Keith,
Thank you for sharing your feedback. We fully understand your disappointment regarding the missing footage from your wedding video, and we want to acknowledge openly that this particular omission was on our side. We sincerely apologise for the inconvenience and disappointment this caused.
Although the situation was not straightforward, we have made every reasonable effort to address it and reach a fair resolution. As a gesture of goodwill and recognising our responsibility in this specific matter, we have processed a full refund for the affected video, together with the corresponding AI enhancement service.
We have also carefully reviewed the remaining material, which appears to be consistent with the condition and limitations of the original tapes provided. As with all analogue media, the final result can inevitably be affected by deterioration, recording quality and information that may already have been lost from the source material.
We genuinely value our customers’ trust, particularly when they entrust us with irreplaceable family memories. While we cannot undo the disappointment caused in this instance, we have taken your case seriously and will use it to further strengthen our quality-control processes.
We hope that the resolution we have provided demonstrates that, when something does go wrong on our side, we are prepared to acknowledge it and take appropriate action.
Thank you for giving us the opportunity to address the matter.
Kind regards,
The EachMoment Team
I'm concerned where my order is
I'm concerned where my order is - it's way past the projected date and I can't seem to get anyone from Each Moment to respond to email, online chat or messages? Is there anybody that can help...? The date just keeps on getting pushed back & I've paid a considerable amount to be able to access the precious memories! x
7 August 2026
Unprompted review
Reply from EachMoment
Dear LisaC,
We’re very sorry to read about your experience and completely understand your concern, particularly given the personal importance of the memories entrusted to us.
We have requested further information from you through Trustpilot, as unfortunately we have been unable to identify your order from the username associated with this review. As soon as we receive the necessary details, we will investigate the status of your order and proceed with resolving the matter as promptly as possible.
Alternatively, please contact us privately by email and mention “Trustpilot” in the subject line, so that we can identify your case quickly and provide you with a direct update.
We sincerely apologise for the frustration caused and look forward to resolving this for you.
Kind regards,
The EachMoment Team
Really good results
I really liked the dashboards during the process. The end result is very good. The process just too a long time and communication was poor during that time
7 August 2026
Unprompted review
Reply from EachMoment
Dear Caroline,
Thank you for your thoughtful feedback. We’re very pleased to hear that you enjoyed using the dashboards and, most importantly, that you are happy with the final result.
We fully acknowledge that the process took longer than it should have and that our communication during this period did not meet the standard we aim for. We are actively working on improving our communication strategies, with a particular focus on making the experience more personal, human and transparent, rather than relying too heavily on automated updates.
For us, preserving someone’s memories is a very personal responsibility, and we want our customers to feel that there is a real team behind their order who genuinely cares about it. Building that confidence through clearer and more personalised communication is an important part of what we are working towards.
Thank you again for your patience, your honest feedback and for trusting EachMoment with your precious memories.
Kind regards,
The EachMoment Team
The people in the company were very…
The people in the company were very nice to deal with.
I was disappointed with the quality of some of the tapes but i do realise that they were not in a great condition to begin with.
6 August 2026
Unprompted review
Reply from EachMoment
Dear Teresa,
Thank you so much for your kind and thoughtful review. It was genuinely a pleasure having you as a customer, and we truly appreciate the understanding you showed regarding the condition of the original tapes.
With older and sometimes fragile media, the quality of the final result can inevitably be limited by what remains on the original recording. Your understanding of this aspect of digitisation means a great deal to us, and we’re especially grateful that it allowed us to focus on doing the best possible work without creating unnecessary frustration.
Thank you again for your trust, your kindness and for allowing us to preserve your precious memories.
Kind regards,
The EachMoment Team
So far , not great
So far , I’m not impressed with this company. Website is great, initial contracting went well, lots of promises made but still waiting for the actual product to be delivered. EachMoment received the films and slides at the end of May, and the time line just keeps on extending, without any email updates or communication about why. Now says we might get the DVDs mid-August, but I’m not holding my breath. To add to this frustration, the phone and emails are not answered…
6 August 2026
Unprompted review
Reply from EachMoment
Dear Karen,
Thank you for your review. We have contacted you privately by email to provide further context regarding the circumstances and the progress of your order.
We sincerely regret the delay and are genuinely sorry that the experience has taken longer than expected. We fully understand your frustration and appreciate your patience while we work to bring the matter to completion.
We hope our private communication provides some clarity, and we remain committed to resolving the situation as professionally as possible.
Kind regards,
The EachMoment Team
Took ages
Took ages! Cine films very well restored and digitised. Atlas didn't seem to be able to play them, so I look forward to getting the 'hard copy' !
6 August 2026
Unprompted review
Reply from EachMoment
Dear Prue,
Thank you very much for your honest feedback. We’re delighted to hear that you were pleased with the restoration and digitisation of your cine films.
Cine film processing is unfortunately one of our most technically demanding services, as the equipment requires careful handling, calibration and, in some cases, repairs before the material can be processed safely. This is one of the reasons the turnaround can be considerably longer than for other formats.
Regarding the Atlas playback issue, please contact us privately and mention “Trustpilot” in the subject line so we can investigate what happened with your files and also check with our logistics team when you can expect your physical delivery.
Thank you again for your patience and for trusting us with your precious memories.
Kind regards,
The EachMoment Team
Still waiting for my media after more…
Still waiting for my media after more than two months. Completion date keeps changing and no response to my emails. Very disappointed!!
6 August 2026
Unprompted review
Reply from EachMoment
Dear David,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have been disappointed by the turnaround time and the lack of communication.
We have just contacted you privately by email to provide you with a detailed update regarding your order. We would like to reassure you that your media has been safely received by our laboratory and that your order is progressing in accordance with our current operational schedule and production capacity.
We fully understand that waiting for precious memories to be returned can be frustrating, and we truly appreciate your patience. Our team remains committed to completing every order to the highest possible standard, and we will continue to keep you informed as your order progresses.
Thank you for giving us the opportunity to update you, and we look forward to bringing your order to a successful completion.
Kind regards,
The EachMoment Team
Very happywithe the service
Very happywithe the service. I love the fact that even before you recieve the finished package back you can watch the videos on the Atlas app.
6 August 2026
Unprompted review
Reply from EachMoment
Dear Karen,
Thank you so much for your wonderful review!
We are delighted to hear that you were happy with our service and that you enjoyed being able to access your digitised memories through the Atlas cloud album before receiving your completed order back. We know how special these memories are, so we're pleased that this feature allowed you to start reliving them without having to wait for the return shipment.
Your kind words mean a great deal to our entire team and are a wonderful encouragement as we continue working to preserve our customers' precious memories with the care they deserve.
Thank you once again for placing your trust in EachMoment. We hope you enjoy revisiting your memories for many years to come.
Warm regards,
The EachMoment Team
Very good service
Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the quality produced may not be so great so manage expectations based on that.
However, overall pleased with the results.
31 July 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you very much for taking the time to share your experience with us.
We truly appreciate your kind words and, in particular, your understanding of the relationship between the condition of the original media and the final digitised result. This is an important point, as digitisation can preserve and transfer the content of the tapes, but it cannot fully remove the effects of age, damage, recording quality, or deterioration that may already be present on the original material.
Our team always works carefully to achieve the best possible results from every tape we receive, while being transparent about what can realistically be expected from older or damaged media.
We are very pleased to hear that you are happy with the overall outcome and that our service helped take away the worry of converting your precious memories into a digital format.
Thank you again for your trust and for sharing such thoughtful feedback.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear F_I 2,
Thank you very much for your kind review.
We truly appreciate you entrusting us with your precious memories and allowing us to be part of preserving them for the future.
Your trust means a great deal to our entire team.
Warm regards,
The EachMoment Team
Unbox your precious memories today
Would highly recommend this Service to a Friend. Relive those memories with EachMoment. Personable, Professional and value for money offering. Unbox your precious memories today !
31 July 2026
Unprompted review
Reply from EachMoment
Dear Damien,
Thank you for trusting EachMoment with your memories and for encouraging others to preserve theirs too. We sincerely appreciate your support.
Warm regards,
The EachMoment Team
Grave concerns for my memories at this…
Grave concerns for my memories at this time.
A project completion date that is continually extending with no feedback to communications. A phone number that does not connect. Starting to feel
As though I have fallen foul of an elaborate scam. I was today expecting this ordeal to come to an end, but when I’ve checked the completion date has moved back again.
Don’t be drawn in by the professional looking webpage and fancy social media advertising.
Iam £124 lighter and more concerning than that.I have lost priceless memories and having to work out how I may have to break this news to my family. Feeling rather like a fool.
What seemed like a dream 60th birthday present has turned into a nightmare.
Iam trying to remain hopeful that this come off in the end. Other reviews leave me concerned it won’t.
4 August 2026
Unprompted review
Reply from EachMoment
Dear Simon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration and concern caused by the delay, and we completely understand how important these memories are to you. We would like to reassure you that your order is safe with us, and we have just contacted you privately to provide a detailed update and discuss the next steps.
We also understand that constantly changing completion estimates can be frustrating. These timelines are influenced by the real-time situation in our laboratory, including the volume of orders being processed and the complexity of the work required for each project.
We appreciate your patience and the opportunity to address your concerns directly. We remain committed to completing your order and ensuring that your memories are handled with the care and attention they deserve.
Thank you again for your feedback and for allowing us the opportunity to resolve this matter.
Kind regards,
The EachMoment Team
Very well organised to begin with but…
Very well organised to begin with but little or no communication after some time. I appreciate that it takes a long time but a monthly update of anticipated time would have been good.
4 August 2026
Unprompted review
Reply from EachMoment
Dear Debbie,
Thank you very much for taking the time to share your feedback with us.
We truly appreciate your comments, and we are pleased to hear that you found the initial organisation of the process to be positive. We also completely understand your point regarding communication during the longer processing period.
You are absolutely right that regular updates are important, especially when customers have entrusted us with such precious memories. Communication is an area where we are actively improving, and we are slowly getting there with the aim of providing more regular, personalised updates throughout the journey.
As a fast-growing company, we are continuously working on strengthening our processes and ensuring that the customer experience remains at the heart of what we do. Your feedback is extremely valuable in helping us improve.
Thank you again for your patience, understanding, and for trusting us with your memories.
Warm regards,
The EachMoment Team
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