Took a while to complete order but good service and I now have family video’s from way back digitalised and viewable. Few of the videos when converted were running too fast but after contacting Eachm... See more
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Review summary
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Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the q... See more
Company replied
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
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Had some lovely moments looking at our lost memories. A couple turned out to be coronation street lol but was expecting that. Quality was good some better than others , again as we expected. Communica... See more
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Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 1 week
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It took a long time but I understood my…
It took a long time but I understood my media needed some TLC first before digitisation.
Finally, when firstly the files were uploaded to Atlas Archive, I looked at the output and realised I needed 2 of the 3, enhanced. So I paid for enhancement on the 2 files. My USB arrived but no DVDs. I had an email to explain there was a backlog of DVDs ad they were having problems. The USB stick does not work in my smart TV but I have yet to try it on my laptop.
The DVDs finally arrived. They are good quality except one of the files. I was told I was to recieve the 2 enhanced files and 3 originals. From what I have looked at on the DVDs, I have the 3 original files but no enhanced files that I paid for. I sent several polite emails about this issue but with no reply.
I wasn't going to complete this review but I am now frustrated that I am not getting an email response and have not received the 2 enhanced files that I paid for.
2 August 2026
Unprompted review
Reply from EachMoment
Dear Robert,
Thank you for taking the time to share such detailed feedback. We sincerely appreciate your patience throughout the process and would like to clarify a few points regarding your order.
First and foremost, we would like to reassure you that every USB device is individually tested by our team before being dispatched. Our USB devices are formatted using the standard exFAT format, which is compatible with the vast majority of modern Windows computers and standard devices. However, due to the wide variety of televisions and smart TV systems available on the market, no digitisation provider can guarantee compatibility with every single TV model and configuration. This is unfortunately beyond our control.
If required, we can of course provide guidance on how to reformat the USB device for specific uses, depending on the device you wish to use it with.
Regarding the DVDs, an explanation was provided as to why these were sent separately from the USB. We apologise if this information was not communicated clearly enough and if this created additional confusion.
We would also like to clarify an important point regarding the AI Enhancement option. The enhanced versions are generated and made available through your online Atlas cloud album. They are not automatically included on the physical output formats such as USBs or DVDs. We sincerely apologise if this distinction was not made clear enough during the process, and we understand how this could have led to a misunderstanding.
We are sorry to hear that you felt frustrated by the lack of response to your follow-up messages. We are reviewing this internally, as we always aim to provide timely support and clear communication throughout the customer journey.
Thank you again for your understanding and for trusting us with your precious memories. We remain available to assist you further should you need any clarification regarding your Atlas album or your files.
Kind regards,
The EachMoment Team
Very pleased with the digitised…
Very pleased with the digitised memories I've received. It does take a long time for the process beginning to end (about 4 months in my case, but there was a lot to transfer). It would have been helpful to have a little more contact from you earlier to reassure me it was being done and everything was safe.
2 August 2026
Unprompted review
Reply from EachMoment
Dear Claire,
Thank you so much for taking the time to share this generous feedback with us.
We are truly delighted to hear that you are pleased with your digitised memories and that you can now enjoy and revisit these important moments.
We also sincerely appreciate your comments regarding communication during the process. Your feedback is extremely valuable, and we will take it very much to heart as we continue strengthening our practices and improving the reassurance and updates we provide throughout the customer journey.
Thank you once again for your patience, your understanding, and for trusting us with such precious memories.
Warm regards,
The EachMoment Team
Fantastic service
Fantastic service, very professional.
You trust your memories with them, would highly recommend.
Thank you x
1 August 2026
Unprompted review
Reply from EachMoment
Dear John,
Thank you so much for your wonderful feedback.
We are truly grateful for your kind words and your recommendation. Entrusting us with precious memories is a responsibility we take very seriously, and it means a great deal to our entire team to know that you felt confident and well cared for throughout the process.
Thank you once again for choosing EachMoment and for allowing us to be part of preserving your special memories.
Warm regards,
The EachMoment Team
Watch the process so had good idea when…
Watch the process so had good idea when complete.
Well boxed and delivered
24 June 2026
Unprompted review
Reply from EachMoment
Dear customer,
Thank you so much for taking the time to share your feedback with us.
We truly appreciate your kind words regarding the process tracking and the care taken with your returned order. It means a great deal to know that you felt informed throughout the journey and that your memories were returned safely and securely.
Thank you again for your support and for trusting EachMoment with your precious memories.
Warm regards,
The EachMoment Team
Took longer than expected but I’m…
Took longer than expected but I’m pleased with the results so far
31 July 2026
Unprompted review
Reply from EachMoment
Dear Keith,
Thank you so much for taking the time to share your feedback with us.
We truly appreciate your patience and are delighted to hear that you are pleased with the results so far.
We completely understand that waiting longer than initially expected can be frustrating. Our turnaround times can vary depending on many factors, including the condition and type of media, the amount of technical work required, repairs, and the overall complexity of each individual project.
Digitisation is a careful and detailed process rather than a simple transfer of files, and our priority is always to handle each customer’s memories with the attention and care they deserve rather than rushing through the work.
Thank you again for your understanding, your trust, and for allowing us to preserve your precious memories.
Warm regards,
The EachMoment Team
Thank you for converting my tapes
Thank you for converting my tapes. They are lovely to see. Length of time to get them was a wee bit of an issue but go there. Thanks Margaret
31 July 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you so much for your lovely message.
Reading your feedback brings a great deal of joy to our entire team. Knowing that you are now able to revisit and enjoy your tapes again is exactly the reason why we do what we do.
We truly appreciate your understanding regarding the time taken to complete your project. We know how important these memories are, and we are grateful that you gave us the opportunity to carry out the work properly while we continue improving our processes and working towards the level of service we aim to provide.
Thank you again for your patience, your trust, and for allowing us to preserve these precious memories for you.
Warm regards,
The EachMoment Team
From sending off my cassettes until…
From sending off my cassettes until their return ,the Each moment team have been superb in replying to my emails and explaining everything in clear explanations.
My USB premium are a beautiful added item to give to my family and memories they helped create and they will cherish forever.
31 January 2026
Unprompted review
Reply from EachMoment
Dear Diane,
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you felt supported and well informed throughout the entire process. Clear communication and reassurance are extremely important to us, especially when we are entrusted with memories that hold such personal and emotional value.
It brings our team great joy to know that your Premium USBs will become a special gift for your family and a way to preserve and share these precious moments for years to come.
Thank you again for trusting EachMoment with your memories. It has been a pleasure to be part of preserving them for you and your loved ones.
Warm regards,
The EachMoment Team
Poor customer service - eventually resolved
I sent my memory box back within a week 15/07/26, which was supposed to include the 50 bundle, which I was quoted would leave me to pay £45. I got invoice which said £75 to pay so emailed asking for the AI enhancement and USB storage be removed and an amended invoice sent. The bundle was refunded, which was not what was requested, and after many emails, long telephone conversation on Monday 27/07/26, I was told this would be sorted but nothing has been done. All I want is the bundle applied to my invoice and a revised invoice sent for me to pay so they can begin working on my order.
I have called this morning, Friday 31st July, to get a voice message just just constantly repeats itself, no chance to leave message.
I am appalled at this service. Read the reviews on here before I placed order thinking they were good company but seems not.
In spite of the quick response to my review, I have not heard further.
On the 6/08/26 I received a telephone call and a corrected invoice followed.
4 July 2026
Unprompted review
Reply from EachMoment
DearJL W,
Thank you for your message and for taking the time to share your concerns.
I am about to send you a new private email confirming the details and next steps. We will amend the order exactly as requested and honour the solution discussed with you.
We sincerely apologise for the confusion and the frustration caused throughout this process. We fully understand that you simply wanted the correct adjustment to be applied so that the order could move forward, and we appreciate your patience while we worked through the details.
We genuinely hope that, despite the difficulties and misunderstandings encountered so far, we are now on the right path to resolving this properly and providing you with the service and experience you expected from us.
Thank you again for giving us the opportunity to put this right.
Kind regards,
The EachMoment Team
It has been lovely to view some of the…
It has been lovely to view some of the old memories, but the quality and viewability of some is very poor .
31 July 2026
Unprompted review
Reply from EachMoment
Dear Amanda,
Thank you for taking the time to share your feedback.
We have carefully reviewed your order with our senior technicians, and we can confirm that five of your VHS tapes required extensive repairs before they could be digitised. One of these tapes had to be digitised multiple times in order to recover the maximum amount of footage possible. Following these efforts, we uploaded the best versions we were able to produce from the original media.
We would also like to mention that the quality of the digitised files will always reflect the condition of the original tapes. We fully recognise that your recordings show signs of age and damage, and while modern restoration techniques can improve the viewing experience, they cannot recreate information that has been permanently lost from the original recordings.
Nevertheless, it was a genuine pleasure to work on your project, and we hope that despite the condition of the tapes, you have been able to rediscover and enjoy many of your precious memories.
Thank you once again for entrusting us with their preservation.
Kind regards,
The Each Moment Team
Happy memories are here again!
Delighted to have been kept up to date throughout the whole process in the lab.
The media files are a very clean option. Looking forward to spending some time going back to visit the past!
Thanks for a great service!
30 July 2026
Unprompted review
Reply from EachMoment
Dear Robert,
Thank you so much for your wonderful feedback.
We're delighted that you enjoyed the updates throughout the process and that you're pleased with your digitised memories. It was a pleasure to help preserve them, and we hope you enjoy revisiting those special moments for many years to come.
Kind regards,
The Each Moment Team
Great apart from time taken.
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months and months! I sent my box in 4 months ago and although I have had sporadic access through the cloud for the last 1-2 months, I was notified of completion a few weeks ago and I am still waiting for my USB data stick to be sent to me. It’s a shame as the business is really good idea! Improve your speed and you’ll get 5 stars!
30 July 2026
Unprompted review
Reply from EachMoment
Dear Philippa,
Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you found the dispatch process, communication, and Cloud Album experience easy and convenient.
We also fully understand your disappointment regarding the turnaround time, and we sincerely apologise for the delay.
Over the past several months, we have experienced a significant increase in the number of orders entrusted to us. While this has enabled us to strengthen and expand our operations, it has also resulted in longer processing times than we would ever wish for our customers. Our teams are working hard to reduce the backlog and progressively return to our standard turnaround times.
In addition, some departments have faced greater operational challenges than others due to the specialist equipment required to digitise and restore ageing analogue media. These machines require regular maintenance, calibration and occasional repairs to ensure the highest possible quality while protecting the original materials entrusted to us.
Regarding your order, we would like to reassure you that your USB has already been packed and is awaiting the next available courier dispatch. We have also contacted you privately and provided photographic confirmation of your completed order for your peace of mind.
Thank you once again for your patience and for your constructive feedback. We truly appreciate your support and hope you enjoy your digitised memories for many years to come.
Kind regards,
The EachMoment Team
Each moment did the unbelievable and…
Each moment did the unbelievable and made our very old tapes from the late 50s and early 60s live on and will be forever grateful
30 July 2026
Unprompted review
Reply from EachMoment
Dear Jack,
Thank you so much for taking the time to share your wonderful feedback.
It was truly our pleasure to assist you with this special project and help bring your precious memories from the late 1950s and early 1960s back to life. We are delighted to know that they can now be enjoyed and preserved for many years to come.
Thank you again for trusting us with your valuable recordings.
Kind regards,
The Each Moment Team
I am extremely worried about my tapes
I am extremely worried about my tapes. I had an auto text message this morning chasing me to send my tapes - but I sent them back some days ago. I have attempted today to contact them via email, phone and text but nothing gets a response. My order is not even recognised on their tracking system on their website. I'm so worried!
29 July 2026
Unprompted review
Reply from EachMoment
Dear Catherine,
As confirmed during my phone call, I would like to reassure you that we have received your order on 20 July.
The informative concierge call you received did not take this date into consideration, which was simply due to a mismatch in the information available at the time. We sincerely apologise for any confusion this may have caused.
Please rest assured that your order has been safely received and is being handled accordingly.
Thank you for your understanding, and please do not hesitate to contact us if you have any further questions.
Kind regards,
The EachMoment Team
Thank you it took a while but they were…
Thank you it took a while but they were worth the wait so happy with the video and slides I set .
29 July 2026
Unprompted review
Reply from EachMoment
Dear Judith,
Thank you so much for your lovely feedback.
We truly appreciate your patience and are delighted to hear that the wait was worthwhile. It was our pleasure to help preserve your videos and slides, and we are so pleased that you are happy with the final result.
Thank you again for trusting us with your precious memories.
Kind regards,
The Each Moment Team
Delay after delay after delay!
Placed an order (81 items at a cost of £900) way back at end of April. Accepted it would take a few months and their tracking indicated a completion date accordingly.
Now at end of July their tracking shows a 3rd August completion, But that date has been moved numerous times (every few days) and they show only 2/3rds of items complete. Doubt they will get another 30+ digitised in a week! Don't respond to emails and no way to contact by phone. Avoid this company!
28 July 2026
Unprompted review
Reply from EachMoment
Dear EB,
Thank you for taking the time to share your feedback.
We have sent you a request for additional information through Trustpilot so that we can identify your order and contact you privately. Once we receive your details, we will carry out a full review of your case, gather all relevant information from the departments involved, and carefully analyse the circumstances surrounding your order.
Following this investigation, one of our managers will contact you directly with a detailed explanation and an appropriate resolution. We are committed to reviewing every aspect of your experience thoroughly and ensuring that your concerns are addressed in a professional and transparent manner.
We appreciate your cooperation and look forward to resolving this matter with you directly.
Kind regards,
The EachMoment Team
Good took longer than I though
28 July 2026
Unprompted review
Reply from EachMoment
Dear Tracy,
Thank you for your feedback.
We truly appreciate you entrusting us with your precious memories and are pleased that we could help preserve them for you.
Kind regards,
The Each Moment Team
Company very efficient and…
Company very efficient and communications very good. Relatively expensive though perhaps making it inaccesible to many.
was delighted to be able to view old memories again. I had many small video tapes and no way to play them any more until i saw an ad from "each moment".
30 June 2026
Unprompted review
Reply from EachMoment
Dear Avril,
Thank you very much for your thoughtful review and for taking the time to share your experience.
It is always incredibly rewarding to know that we have helped reconnect our customers with moments that might otherwise have remained unseen.
We also appreciate your honest feedback regarding our pricing. We continuously strive to balance the highest quality of digitisation and preservation with fair pricing, and comments such as yours are invaluable as we continue to improve our services.
Thank you once again for choosing Each Moment and for trusting us with your precious memories.
Kind regards,
The Each Moment Team
Unexpected charges and poor customer support.
My experience with EachMoment has been extremely disappointing, and I feel other customers should be aware of how the pricing and communication have been handled.
I believed I was purchasing a £50 bundle to digitise three precious family items. After placing my order, I was unexpectedly asked to pay an additional £31 before my order could proceed. I immediately contacted customer services because I felt the pricing was misleading.
I received the following response:
"The £50 bundle is applied to your order as a credit, but it does not necessarily cover the full cost of the order. The final price depends on the number and type of items sent, the output option selected, and any additional services.
The £10 Memory Box payment covers the postage/logistics, preparation, packaging, and sending of the box, so this is separate from the digitisation cost.
This means that if the total cost of the order is higher than the £50 bundle credit, the remaining balance still needs to be paid before the order can continue."
Although I still felt this was far from clear when I placed my order, I paid the additional £31 because I wanted my order to progress.
To my disbelief, I have now received yet another invoice, this time for £39, for an upgraded USB and AI enhancement that I did not request or authorise.
I have replied directly to Dragana, who had previously assured me she would be available to answer any questions if I simply replied to her email. I have also sent a separate email to the general customer support address. Despite this, I have received no response whatsoever. I have sent 3 emails in total.
These are irreplaceable family memories, and I now feel as though they are being held until I pay additional charges that I neither expected nor agreed to. The complete lack of communication has only added to my frustration and anxiety.
I sincerely hope EachMoment resolves this matter quickly by responding to my emails, removing the charges for services I did not request, and making their pricing far more transparent so that future customers know exactly what they will be expected to pay before sending away their treasured memories.
9 July 2026
Unprompted review
Reply from EachMoment
Dear Heather,
Thank you for taking the time to share your feedback. We appreciate your comments and will be contacting you privately to provide a more detailed explanation and to review your order together.
In the meantime, we would like to clarify a few important points. The Bundle 50 was introduced only recently. Initially, it included one free digitisation and one complimentary AI enhancement, with the value being deducted from the final invoice. Following an update introduced after 21 July, the Bundle 50 continued to operate as a credit, including one complimentary AI enhancement, with the corresponding value also deducted from the final invoice.
Please rest assured that any optional extras you did not intend to purchase, such as a USB upgrade or any other additional services, will of course be refunded where applicable.
We would also like to sincerely apologise if the wording during the ordering process gave the impression that optional upgrades or additional services were required in order for us to complete your order. This is certainly not the case. Your feedback has highlighted that this could be clearer, and we will review and improve the wording to help prevent any future misunderstanding.
Finally, we would like to reassure you that your original items are safe and being carefully looked after. We will be in touch with you privately shortly to provide a full explanation and discuss your order in greater detail.
Thank you again for your feedback and for giving us the opportunity to clarify the situation.
Kind regards,
The EachMoment Team
Great company
Great company
Kept me updated each step
Excellent customer services
26 July 2026
Unprompted review
Reply from EachMoment
Dear Joanna,
Thank you so much for your wonderful feedback.
We are delighted to hear that you appreciated our communication and customer service throughout the process. It was a pleasure assisting you, and we truly appreciate you trusting us with your memories.
Kind regards,
The Each Moment Team
Not enough easy updating for us older…
Not enough easy updating for us older people and your site still says you have only completed 10 out of 25. Why is this? Also I have had emails to say you are returning my hardware and in one case you have returned them, but I have not received anything. Please advise.
16 July 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you for taking the time to share your feedback.
We are pleased to confirm that your project has now been finalised and is ready to be sent out. We have contacted you privately with further details regarding your order and the next steps.
Thank you again for your patience and for trusting us with your precious memories.
Kind regards,
The Each Moment Team
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