We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more
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See what reviewers are saying
Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more
Company replied
We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more
Company replied
Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more
Company replied
Company details
Written by the company
We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.
Contact info
Trafalgar House, 110 Manchester Road, WA14 1NU, Altrincham, United Kingdom
- 0203 962 4592 / 0161 729 1876
- hello@dunhamhale.co.uk
- dunhamhale.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unresponsive after taking money
Very friendly and helpful until they have your money... then no report and complete silence.
No response to any calls or emails for over a week.
Holding up my whole home buying process.
At this stage I cannot recommend.
10 May 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Kyle, further to our call last week, I trust that everything is now progressing and that our advice was useful. If this is the case, please would you be kind enough to adjust the star rating to reflect our overall service. Kind Regards Dunham Hale Surveyors
Terrible
Terrible - survey had incorrect information which ultimately led to me pulling out of the property purchase a week before completing. I have tried to contact Dunham Hale numerous times for a resolution with no answer. I could have ended up in an unbelievable amount of debt due to the incorrect survey results. AVOID.
5 January 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
We do apologies for the communication issues. We have been moving office between 9th and 17th May and we had some IT issues and Telephony issues at our new office. These have now been resolved and we are fully operational.
Does anyone answer the phone?!
Has anyone actually ever managed to speak to someone here?! Keep sending me an invoice when ive not so much as spoken to them. Have taken my business elsewhere now!
Review -
As requested by Dunham Hale I am updating my review.
Having called both the london and manchester office numerous times last week and now this week, left a total of 4 voicemails and sent 2 emails I have still not received a response from them. It is only now that I have left the 1 star review that someone seems to have responded.
I have tried using all 3 options on the phone numbers mentioned on their website each time I use an option it does 1 ring then says something along the lines of ‘sorry our team are busy helping others’ and gives me the option to leave a voicemail (which I have).
Will be interesting to see if I get a call back from my voicemails or emails?
Find it hard to understand how a company operates like this. The reason I originally wanted to use them was because they had lots of great reviews, not sure where people are getting this great customer service.
7 May 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Carly, apologies about this, we had an issue with our invoicing system and couldn't resolve it. It's now resolved and you shouldn't have any more requests. If you would kindly review or remove your review we haven't actually provided a service yet until invoices have been paid.
professional
Survey was arranged quickly. Junior black was the assigned surveyor. He spoke on the phone to explain the report afterwards and suggested for further checks. Overall a positive experience with this company so far.
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person you introduce who instructs a survey, we will
issue you an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on the survey type).
To refer a friend or family member to Dunham Hale Surveyors, please send us all the information
regarding the person, property details, etc. from the original email you used during your contact with us.
(Please note that if we have already received your friend or family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
I have received a detailed level 3…
I have received a detailed level 3 survey report. They are very professional. Along with description you will get photos and suggestions. I highly recommend them
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Very detailed professional L3 RICS survey
Dunham Hale produced a very professional detailed RICS L3 survey for a property I’m nearing completion on purchasing, the survey gave me confidence to progress the purchase of the property however I do feel the survey was off the mark in places with me knowing that the property is not of a traditional build.
Chris Woods ref 240019
15 January 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Great communication and great feedback…
Great communication and great feedback on the report. Report was well documented and easy to understand.
Ref: 240006
Mohammed
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Probate valuation 240094
Devon completed a probate survey. He let me know that he was on the way and turned up on time. Wore over shoes protectors before he came in. The whole process was made very easy from start to finish.
26 January 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Really professional
Really professional, thorough report completed. Very pleased. 240090 D Philpot. Thank you!
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Great communication
Great communication that made the process really easy. As first time buyers we really appreciated this. Got our report quickly and they answered all questions we had.
Reference no: 240018
9 January 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Good service, no issues
Good survey report which was clear and easy to understand. Easy to book at contact the team to arrange a date for the Level 3 survey. No issues. Received the report within the timescale.
Name: Meera Agarwal
Reference: 240068
23 January 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Level 3 Building Survey - Late but good
Dunham Hale did a Level 3 survey for us on a property we're in the process of purchasing, and unfortunately the review was delivered a day later than the 5-7 working day period they said they would send it in, but they did apologise for this. Once we got the report, it was detailed and descriptive throughout and did identify some potential issues we're grateful to know about, and are looking into more.
240046
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
First time buyers recommend a level 3 survey
As a first time buyer purchasing an Edwardian property I'm really glad that we used Dunham Hale for a level 3 survey. It was important to us that we found a surveyor that is competitively priced and well reviewed and DH ticked those boxes. The report was extensive but well structured and it's positioned us to renegotiation the sale price. Fred was great and we appreciated that he agreed to a call to discuss the findings in more detail.
240050
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Many thanks for your review, and it's very much appreciated.Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Great customer support and service
I was pleased with the phone support as well as the helpfulness of the surveyor who spent a good part of the day surveying the property and providing a very detailed report. 240071
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Very thorough and detailed report
Very thorough and detailed report. It was written in easy to follow terms and made it clear what steps to take to repair any problems with the property
25 February 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Extremely professional and efficient…
Extremely professional and efficient service. No hassle booking in a valuation. Also found them to be very helpful and answered all my queries. To top it of there costs were absolutely reasonable.
Would definitely recommend them.
15 February 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Terrible experience
Terrible experience. Report riddled with errors like number of bathrooms/bedrooms. Stated had spoken to owners etc when hadn’t. A call set up to discuss three times which they didn’t attend. When I tried to rearrange following these three occasions he gave me a phone number that was out of service and when I tried calling it three times on this day the line was dead. Finally he realised he had given me a phone no longer in service and agreed to call me that night. Made to feel like a burden throughout the call. When surveyor joined call finally he said he ‘couldn’t remember’ for any question I asked on simple things like- is there an extension. Asked me to send the questions on email so he could respond when looked into it- he never responded to this email. Have followed up on several occasions and have been ignored and each time. Formal complaint submitted and no response. I was dealing with one of biggest shareholders of the company so dread to think what any other staff would be like. I chose this as was one of more expensive companies and trusted they could deliver. Incredibly disappointing.
17 November 2023
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Dear Mrs O'Hagan, having spoken to the surveyor, he has informed me that he tried on several occasions to set up the call, but you were either in a meeting or not available. Finally, when he did call you, it was after 6pm and he waited in a cafe to speak with you since you could never make the call during office hours. In respect of the minor spelling mistakes and minor errors, you need to understand that the surveyors carry out over 30 surveys a month, and it's not easy for them to remember every detail about every property without reviewing the report. Having looked at the survey report and the property, it appears that this property was immaculate and recently refurbished. In terms of issues or problems/defects, it appears there were none to report, which were advised in the report as mainly having (RAG Rating Green) Condition Rated 1. I have asked the surveyor to correct the minor mistakes in the report, and he will sort this out during the coming week. We will reissue the report to you in due course.
Finally, It appears this review is based on only a portion of our service. No mention of customer service, booking, arranging, and logistics have been considered. Focus has been aimed towards the negative, not the service's negative and positive parts. In other words, the 1-star rating reflects the whole service, whereas this isn't strictly true, and the service is more than the report and survey. The rating should reflect the whole service, its positives and negatives.
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
That was a really great experience for…
That was a really great experience for having Dunham Hale to perform Structural Inspection for us. Actually a Level 3 survey has been conducted by another surveyor and we have a concern which relates to historical building work after that. Beth, the Sales and Booking Manager really efficiency on not only arrange a timely inspection for us but also guidance which inspection we should apply after she understood our case.
#231194
5 December 2023
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Unresponsive, adding unnecessary stress to purchase.
I was not impressed with the responsiveness of this company. The report arrived later than promised…I was given the surveyors number to chase it myself. Nonetheless, the report itself seemed detailed and comprehensive.
However, the vendors challenged one of the findings. I texted the surveyor for his comments and have heard nothing back in over a month (admittedly, part of that over Christmas). I have also emailed the company twice seeking advice. In response to the first, I was told that the surveyor would contact me; he hasn’t. The second hasn’t even been acknowledged.
I have not been impressed with the level of professionalism and customer care I have encountered since having, of course, paid up front. Not recommended.
6 December 2023
Reply from Dunham Hale Chartered Surveyors
Dear Chris, Can you please contact our office again? We have checked the emails you sent and cannot locate any. Did you send it to the correct address? It isn't uncommon for vendors to challenge the findings in the report as they naturally would disagree, especially if the findings advise that the defects in question would be detrimental to them financially. Furthermore, under no circumstances do we permit the report to be shared with the vendors; it states this in our terms and conditions.
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