DrDrone Reviews 

490
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice and exceptionally prompt service during both purchases and technical repairs. Many consumers also highlight the fast shipping methods, friendly communication, and secure packaging that ensure their orders arrive safely. People consistently emphasize that buying from this specialized store is a superior alternative to larger online retailers due to dedicated ongoing support. Some reviewers were not happy with delivery times, noting occasional delays caused by courier services or outside suppliers. Conversely, a small portion of people felt that initial staff interactions or service handling could occasionally fall short of complete satisfaction.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt and reliable support, fast... See more

Staff

Clients share positive opinions on staff, frequently highlighting their prompt, reliable, and friendly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrived very... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, helpful, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful experience when visiting the store regarding issues with my DJI Mini 2. That had an expired warranty. One would assume there are no options, right? However, after one phone call... See more

Rated 5 out of 5 stars

Prompt, reliable, and friendly. What more could you ask? Well, it would be nice if the shipping costs were lower, but I'm not sure that's on DrDrone, especially because they are ensuring that customer... See more

Rated 5 out of 5 stars

I first bought my DJI Mini 5 Pro from this store. I needed to talk to the staff as I had a hiccup at some point, and it was resolved quickly. Subsequently I ordered an extra battery, and finally retur... See more

Company replied

Rated 5 out of 5 stars

I had a small wrinkle in the beginning but I'm not sure where the problem was. I received a shipping label which I affixed to the parcel being sent to Dr Drone and it was returned to me by Canada Post... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Camera Store
  4. Hobby Store

Written by the company

Located in Canada and the USA, DrDrone is a Canadian DJI Authorized Retail Store with a focus on technical support from leading industry experts. We take pride in giving each and every one of our customers industry-leading expertise about all the products we carry. We offer a wide variety of both consumer and professional drones for applications that vary from photography to law enforcement to search and rescue. In addition to our retail drones, the engineers at DrDrone can also build custom drones to design a system specifically tailored to the exact needs of your job.


Contact info

4.9

Excellent

TrustScore 5 out of 5

490 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(490)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drone is wonderful

Drone is wonderful! The service was amazing and the drone arrived very quickly through free shipping.

20 August 2026
DrDrone logo

Reply from DrDrone

Thank you for the review!

Rated 5 out of 5 stars

Running a photography business Dr Drone…

Running a photography business Dr Drone keep me flying with little disruption , Outstanding support service , they do all the leg work when an issue arises, They will be there for you after the initial sale .

19 August 2026
DrDrone logo

Reply from DrDrone

Thank you for the kind words and review! We do our very best here at DrDrone before, during, and especially after a purchase. It could be a small prop change to an in depth troubleshooting session, either way we're here to help!

Rated 5 out of 5 stars

Could have bought from Amazon for the…

Could have bought from Amazon for the same price but I'd rather support a Canadian distributor even if it took an extra 2 days to recieve.
Excellent prompt service, would purchase again.

18 August 2026
DrDrone logo

Reply from DrDrone

Thank you for choosing us! we are very proud to be of service and just as proud to be a Canadian Business!

Rated 5 out of 5 stars

I have had many DJI Drones purchased…

I have had many DJI Drones purchased from Dr. Drone - Dartmouth NS Tim and staff have been excellent in supplying the best gear for my usage - lately a Mavic 3 Pro and an Avata 360 - and lots of advice and tech support. You need to add a 10 star rating for them

17 August 2026
DrDrone logo

Reply from DrDrone

Thank you for the review, whether 10 or 5 stars we are glad to hear! Tim looks forward to the next time you have a chance to stop by the store!

Rated 5 out of 5 stars

My Repair Experience

My ignorance & carelessness caused a crash, damaged the propellor arm and dented the body. May be still flight worthy but I didn't want to take the chance which might cause further damage. So, phoned DJI for advice re where to send back for repair. The staff (in North Carolina?) who answered the phone was VERY friendly and helpful, listened n established a Case File for me, emailed me a postage paid label for sending the drone to a designated repair shop. From then on, it was smooth sailing (flying) until the drone's return.
The only hiccup was time for payment before repair could begin. I bought the drone before my retirement, using my business email as contact which I updated. Unfortunately, DJI's computer record did not, tried & failed numerous times & I was ready to give up & perhaps take a 5 hours drive for payment, then return.
Luckily, I decided to to give it a final try by using all the old contact info which my fading memory can still remember. Then bingo, it went through & payment was successful!
I received my repaired drone & flying again.
As the saying goes, I am now in cloud nine!

17 August 2026
DrDrone logo

Reply from DrDrone

Thank you for the kind words and review! We are very glad to be of help here at DrDrone!

We do our very best with assisting in house or with cases going out to DJI, the process can be long so we try to mitigate it with fast communications & prompt service. If you ever need assistance or would like some backed up advice please give us a call or email right away! Thank you for choosing us to help assist with your drone.

Rated 5 out of 5 stars

Great shopping experience

Received everything as ordered, and sooner then the online form date provided

14 August 2026
DrDrone logo

Reply from DrDrone

Its always a wonderful time to get a package early! If you ever need anything in the future please let us know!

Rated 5 out of 5 stars

I had a small wrinkle in the beginning…

I had a small wrinkle in the beginning but I'm not sure where the problem was. I received a shipping label which I affixed to the parcel being sent to Dr Drone and it was returned to me by Canada Post for an "Unknown reason". Once I received a new shipping label everything was very quick and efficient. Within 3 days I was back to flying my drone thanks to the staff at Dr Drone.

12 August 2026
DrDrone logo

Reply from DrDrone

Thank you for being understanding of hiccups during shipping, we are very glad we could get the issue resolved as soon as possible. In the future we know it will be a smooth process for you!

Rated 5 out of 5 stars

It sucks to crash a Drone

It sucks to crash a Drone, its nice to know there are people out there who have the understanding on quick turn arounds.
From dealing from emails to calls DrDrone fixed me up and never left me guessing

Keep up the great work everyone

12 August 2026
DrDrone logo

Reply from DrDrone

Thank you for the kind words and review! we know every drone can be grounded so we do our best to get you and the drone back up!

Rated 5 out of 5 stars

Helpful advice and an easy puchase

I ordered a few things from them and everything went smoothly. The package arrived safely and the items were exactly as described, and i got a quick reply when i had a question. Good experience

31 August 2026
Unprompted review
DrDrone logo

Reply from DrDrone

We are glad here at DrDrone to hear that your package was delivered safely! If you ever need anything in the future please reach back out!

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