DrDrone Reviews 

490
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice and exceptionally prompt service during both purchases and technical repairs. Many consumers also highlight the fast shipping methods, friendly communication, and secure packaging that ensure their orders arrive safely. People consistently emphasize that buying from this specialized store is a superior alternative to larger online retailers due to dedicated ongoing support. Some reviewers were not happy with delivery times, noting occasional delays caused by courier services or outside suppliers. Conversely, a small portion of people felt that initial staff interactions or service handling could occasionally fall short of complete satisfaction.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt and reliable support, fast... See more

Staff

Clients share positive opinions on staff, frequently highlighting their prompt, reliable, and friendly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrived very... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, helpful, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful experience when visiting the store regarding issues with my DJI Mini 2. That had an expired warranty. One would assume there are no options, right? However, after one phone call... See more

Rated 5 out of 5 stars

Prompt, reliable, and friendly. What more could you ask? Well, it would be nice if the shipping costs were lower, but I'm not sure that's on DrDrone, especially because they are ensuring that customer... See more

Rated 5 out of 5 stars

I first bought my DJI Mini 5 Pro from this store. I needed to talk to the staff as I had a hiccup at some point, and it was resolved quickly. Subsequently I ordered an extra battery, and finally retur... See more

Company replied

Rated 5 out of 5 stars

I had a small wrinkle in the beginning but I'm not sure where the problem was. I received a shipping label which I affixed to the parcel being sent to Dr Drone and it was returned to me by Canada Post... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Camera Store
  4. Hobby Store

Written by the company

Located in Canada and the USA, DrDrone is a Canadian DJI Authorized Retail Store with a focus on technical support from leading industry experts. We take pride in giving each and every one of our customers industry-leading expertise about all the products we carry. We offer a wide variety of both consumer and professional drones for applications that vary from photography to law enforcement to search and rescue. In addition to our retail drones, the engineers at DrDrone can also build custom drones to design a system specifically tailored to the exact needs of your job.


Contact info

4.9

Excellent

TrustScore 5 out of 5

490 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(490)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response I shipped it to them and…

Quick response I shipped it to them and they fixed my drone and shipped it back within two days. Excellent customer service.

20 May 2026
DrDrone logo

Reply from DrDrone

Thank you for the review!

Our repair team does their best to get your drone working and back to you as soon as possible.

Rated 5 out of 5 stars

Great store to stock up your drone arsenal

I first bought my DJI Mini 5 Pro from this store. I needed to talk to the staff as I had a hiccup at some point, and it was resolved quickly. Subsequently I ordered an extra battery, and finally returning for another battery, a charging hub and the Start RC CPL filter. From this store alone, I was able to stock up on everything I need, have consultation available if needed and just overall given a friendly prompt service.

19 May 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! If you ever need assistance or just want to chat please stop on by!

Rated 4 out of 5 stars

Product was exactly as advertised

Product was exactly as advertised. For the price of the drone I would have thought it better to ship with a courier not Canada Post, waited a week to arrive.

19 May 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! We try to use the fastest and best courier when it comes to our free shipping option. But we will keep this in mind for future orders.

Rated 5 out of 5 stars

Trust the doctor

This is the third drone that I have purchased from the doctor, and it is their high level of commitment to the customer that brings me back. I now live in BC but I didn't even consider anyone else. My only complaint is that they use Canada Post surface mail for delivery.

19 May 2026
DrDrone logo

Reply from DrDrone

Hello! We are glad we can be of service from Coast to Coast! If you do have a preferred courier please let us know for suture orders!

Rated 1 out of 5 stars

Not good service

Not good service

11 May 2026
DrDrone logo

Reply from DrDrone

Sorry to hear about the service! if you can please give us a call or stop by the store so we can better understand what we can improve.

Rated 5 out of 5 stars

Very happy with the service I recieved

Very happy with the service I recieved. I had done some research on what I wanted and the recommendation matched the product I thought I would buy The gentleman working was friendly and helpful, and generally seemed happy to help me.

15 May 2026
DrDrone logo

Reply from DrDrone

Hello Mark,

Thank you for the review! If you ever need anything in the future please stop by the shop!

Rated 5 out of 5 stars

I ordered the Mini Pro 5 as a birthday…

I ordered the Mini Pro 5 as a birthday gift for my husband. The service was super quick in receiving it.
He also own the Mini Pro 4, but needed to be sent back to the company for repair. One it was received, within just a few hours I heard back from a service tech and quoted a price for repair. Its honestly the best service we received in a long time. Great job Dr Drone !

13 May 2026
DrDrone logo

Reply from DrDrone

Hello Jennifer,

Thank you for the review! its always nice to have 2 drones up and soaring!

Rated 5 out of 5 stars

Highly recommend for repairs

Great communication about what has to be done and reasonably price. Less then 2 weeks to ship, repair and return.

14 May 2026
DrDrone logo

Reply from DrDrone

Hello Calvin,

We make sure to get these drones in and out quick and proper so you can be flying again right away!

Rated 5 out of 5 stars

Great service

Great service. Quick turnaround and very good staff to speak to.

12 May 2026
DrDrone logo

Reply from DrDrone

Hello Heather!

Thank you for the review! If you ever need assistance in the future for anything please let us know!

Rated 5 out of 5 stars

East to deal with

Easy to deal with knowledgeable and good pricing.

20 April 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! If we don't have the answer right away we will make sure to find it for you!

Rated 5 out of 5 stars

Dr Drone (Dartmouth) Provides Great Support

Dr. Drone (Dartmouth) provided excellent support in the repair of my drone that found an affinity for tree branches. The repair (covered under warrantee) was conducted efficiently and professionally.

14 April 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! Whenever Tree's take a drone out we do our best to get the drone back up in the air!

Rated 5 out of 5 stars

Great service and top rate staff

Had a few pre purchase questions that were answered and ordering was easy and shipping was fast

16 April 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! even if its 10 years from now please let us know if you have questions! We will be happy to find the answer!

Rated 5 out of 5 stars

Even at a great sale price

Even at a great sale price, the product was as advertised. Factory packaging all the way. All pieces intact and as manufacturer intended. Easy to navigate the site and find what you are looking for. Delivery about as expected. Faster than advertised, which I always expect. Makes the company look good by making delivery before hand. All companies seem to believe that consumers are fools. One down side is the amount of spam coming in. After dropping a grand and then some, I'm not anxious for a shit load of emails asking me to donate more the the company coffers. All in all, excellent.

10 April 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! We will update your email preferences on our end right away!

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