Douglaseart 

Ordered on 6th December and had not heard anything about my order. Followed up and told there may be delays from the carrier and they would chase. That was a week ago and still not heard a word. Ordered for Christmas but doesn’t look like they will arrive in time, if at all, so disappointed. I emailed again and I got exactly the same message they sent me last time, must be their standard message!

I was thinking of ordering from this company but on reading the reviews I have decided to not place an order . As for the good reviews they look as real as a magic carpet . Trust pilot need to sort their act out as they are just becoming part of the scam

I ordered from this company yesterday and they also took more money out of my account than they should have. I emailed them immediately to cancel the order and refund me. I will wait to hear but stay away from this site. Untrustworthy!

Took more from my account than actually agreed in the sale! I have written to let you know. I want to cancel the purchase and get full refund. I’m not shopping from a Co that does this!

do not use this site as it is a scam placed an order there and have not received the items went on to the website only to be told the website is dangerous

Wish i could actually leave zero stars! Bought a soldering gun and paid extra for letters & numbers. The soldering gun is not the model shown on their advertisement & the letters & numbers are not compatible. First they’ve offered £3 compensation which has now been raised to £5. I’ve sent photos & videos showing problem which they now are stating the soldering gun is damaged! Clearly its not and they sold non compatible goods. Looks like they’ve filtered out this on facebook when other people have commented on the same issue. Personally i would avoid this company

They advised using a truck-sounding horn for a push bike. It sounded great for getting people to see I was on my push bike and Moving out of the way.
When it came it was nothing like the sound or volume they showed not close at all and they charged 17 pounds for this and you can buy the same thing on Amazon for 8 pounds, they will not give refunds at all and never deal with this company again stay away from them.
THIS COMPANY IS FROM CHINA NOT THE USA OR UK THAT WHY LANGUAGE IS A PROBLEM.
LOOK AT THIS PLEASE
Douglaseart.co.uk is a fraudulent online store that you should avoid at all costs. This scam website claims to sell various products at very low prices, but will either send you counterfeit or inferior goods, or nothing at all.
This article will uncover how the Douglaseart.co.uk scam operates, red flags to watch for, and most importantly, tips to protect yourself from being ripped off by this scam site and others like it.
Written by: Thomas Orsolya

Published on: August 28, 2024 malware tips

Complete and utter scam. Ordered a product and was given a tracking number - so far, so good. The tracking link showed the product stalled in a distribution facility for over a month. I was repeatedly told by their inaptly named “Customer Service” team that they were in contact with the distributor to sort out the problem.

When my patience had expired, I was told that the product had been returned by the Post Office but would not be returned to them - and, if you can believe it - I am required to pay for the missing product and a replacement plus shipping!!)

I don’t know what kind of a grift they’re running but avoid this company at all costs.

Ordered a fridge cleaner and have been overcharged without any prior warning, more money was taken from my account than I agreed to. I have contacted the customer services dept online but doubt I will get a refund. Had I looked on Amazon, the same product was £3.99 compared to the £19.18 that I have been charged!!!!! Buyer beware!!!!!!

I just want to know how it works please. How do I attach the letters.

We have received a wood burner with parts missing and they have offered a part refund! What’s the point if it doesn’t do the job! I want to return it and now they are saying it will cost loads to return!
Useless company! Do not buy from them!!

Dodgy company.
Just raised a PayPal dispute, wood burning tool arrived with parts missing. They have offered a tiny refund so have just taken it to PayPal. Clearly not a US or UK company as it seems to be, language and cultural differences in dealing with transaction dispute. Thank goodness I have PayPal protection.

I ordered the fridge dredger on 3 weeks ago, it hasn't arrived, I have contacted the company several times, all they send me is an update on delivery, it never changes. Amazon delivered a similar product within 2 days. I have requested a refund of £19.49 from the company without success. Beware when ordering from this dodgy website.

They charged me for Insurance. When the item were 'delivered', left outside my open garden whilst I was away, so NOT RECEUVED. They washed their hands if my predicament, telling me I had to deal with Royal Mail, which is impossible. Yet, they charged me for ' Insurance Cover'.
I am now out of pocket and no items. I can't afford to throw away money. These were going to be gifts. Now I have to fork out more money to replace the items NOT RECEUVED.
THIS COMPANY IS A SCAM!!!! DON'T USE THEM!!!

Rogue company. Do not buy from them.They charge you more than the total on checkout. I wish I had read the reviews on trust pilot before buying. They advertised on Facebook. Another scamming company from China!!

This is a rouge company, with a British website, but trading out of China. When ordering from them they will unknown to you charge you more for the item than appears on your bill, and when you question the price, they will inform you that you will need to wait 7 working days for a refund. This practice is fraudulent. When cancelling the order the company sends the product, and informs you to contact them when the product arrives. This company trades on Facebook so please don’t order anything from them. I no longer buy from companies associated with Facebook

When they send your "shipping" information you are supposed to believe that the goods are coming from USA, but after that everything else relates to China. I have asked for a refund otherwise I will make a claim to PayPal. I will take PayPal to task for dealing with these rogue companies. I would not have ordered unless I could pay with PayPal.

never received goods no positive replies to my requests i couldnt get into my account ---I forgot password and requested to change it but when I tried it wouldnt allow me to do it .i have tried to send emails but comes back as email failed as no address for this email . I did try transit number but it came back no order found .

I never buy merchandise from China, I bought eBay items in the past from China and found that resolving issues was a lengthy process and I’m still owed refunds which I will never get. About 3 months ago I ordered and paid for 4 sharpening tools from douglaseart and I haven’t received my order as of 31st August 2024. I have contacted them so many times and got no satisfaction to date. I have now found out that the items are shipped from China and asked for a refund but but I’m being nowhere. I paid £6.99 each for 4 sharpening tools yet to be delivered and seen the same tools on eBay for £3.99 and two day delivery. I’ve been overcharged and had a bad shopping experience.