I ordered 12 doors I was a bit wary as usually prefer to physically see them before purchasing. The doors turned up on time and were of excellent quality. The only thing I would say you are told to in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service from start to finish. The delivery of our 9 blonde oak doors, along with all fixtures and fittings, was smooth and perfectly organised. Everything arrived on time, well packaged, and... See more
Company replied
Doorphoria are a fabulous company to business with. This is how every company should treat its customers. This is my second purchase from Doorphoria. You are kept informed every step of the way... See more
Company replied
Very good customer service. Unfortunately our door was delivered to the billing address not the shipping address. Spoke to Cassey who was very helpful and managed to arrange a pick up from the address... See more
Company replied
Company details
Written by the company
Welcome to Doorphoria Ltd, Yorkshire’s premier destination for internal and external doors and ironmongery. With over a decade of experience under our belt, we’re here to transform your spaces with doors that define style & functionality. At Doorphoria, we are committed to providing a service that we, too, would want for ourselves and our families. We believe that the right door can transform not just a room, but the entire home experience. That’s why we focus on delivering products that are not only high-quality but also environmentally responsible. Our handpicked UK based manufacturers incorporate sustainability into every product we offer, with the aim to sourcing all their materials and doors from well managed sources, and that the product meets responsible forestry practices
Contact info
Holmfield Mills, HX3 6SN, Halifax, United Kingdom
- 01484218928
- sales@doorphoria.co.uk
- doorphoria.co.uk
4.3
Excellent
21 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
I ordered 12 doors I was a bit wary as usually prefer to physically see them before purchasing. The doors turned up on time and were of excellent quality. The only thing I would say you are told to inspect upon delivery but they were just dropped off on a pallet so didn't have chance to check them over. There was a slight mark on 1 of them but used that one the inside of door for under the stairs. Would of been a five star other than that.
17 February 2026
Unprompted review
Reply from Doorphoria Ltd
Thanks so much for your review – we really appreciate you taking the time to share your experience 😊
We know buying doors online is a big commitment, so it’s really important to us that our customers feel confident in their choice and completely satisfied with our service. We’re so pleased to hear you were happy with the quality and that everything arrived on time.
You’re absolutely right about checking deliveries – with larger pallet orders, we know it’s not always practical to go through everything with the driver there. Customers have a 48-hour window after delivery to go through everything properly – just a quick visual check on arrival to ensure qtys, sizes and packaging looks great.
We’re so sorry to hear about the mark on one of the doors, but really appreciate you feeding this back and for your understanding, our customer service team will be in touch ☺️
Thanks again – it genuinely means so much to us.
Fantastic service from start to finish
Fantastic service from start to finish. The delivery of our 9 blonde oak doors, along with all fixtures and fittings, was smooth and perfectly organised. Everything arrived on time, well packaged, and in excellent condition. The quality of the doors is outstanding and exactly as expected. The delivery team was professional, friendly, and handled everything with care. Highly recommend. 10/10 customer service!
17 February 2026
Unprompted review
Reply from Doorphoria Ltd
Thanks so much for the lovely review – we really appreciate you taking the time to write it 😊
We’re so glad everything arrived smoothly and you’re happy with the doors and hardware.
The Blonde Oak range is a customer favourite, and it’s easy to see why – such a great choice.
It means a lot to us, especially knowing how important the project was – and you were both an absolute pleasure to deal with from start to finish.
Shout if you need anything else at all 👍
Unhappy with the quality if 2doors and Customer Servise
I recently purchased 6 doors (Déanta White Blenheim Fire Door), 6 frames, 6 architrave and all the skirting for my home renovation from Doorphoria.
At first, I was extremely happy when everything arrived, the doors looked beautiful and exactly what we wanted. The packaging left some sticky residue on the products, but it seemed manageable and we planned to clean it later.
Unfortunately, once we removed the all packaging completely, we discovered serious issues.
Two of the doors were cracked at the top left corner, and on another door a small piece actually came off as soon as we unpacked it. These problems were visible immediately and clearly not caused during installation, as the damaged doors were still sitting untouched about a meter away from where the delivery driver left them.
We had already booked and paid for two installers, so we had no choice but to go ahead with the installation(without handles) I contacted customer service and spoke with Cassie, but instead of helping, I felt blamed. She suggested that the damage happened after delivery, which is impossible based on where the doors were left and the condition they were in when we first opened the packages. The cracks look like manufacturing defects, yet we received no real support or solution.
We spent over £2,000, and now I’m left with a cracked entrance door that everyone notices as soon as they walk in. I managed to repair one of the damaged doors myself, but the one at the entrance is impossible to ignore, unfortunately, friends and family point it out immediately.
At this point, I will have to buy another door because I can’t keep seeing the cracked one every time I enter my own home. I’m extremely disappointed with the product quality and the lack of customer support.
Sorry but I cannot recommend this company customer service based on my experience.
3 October 2025
Unprompted review
Reply from Doorphoria Ltd
Hi Esmeralda,
Thank you for taking the time to share your review, and I’m truly sorry to hear how disappointed you’ve felt. I completely understand how stressful renovations can be, and how important it is for everything to look perfect in a newly finished home.
I would like to provide some clarity for anyone reading, as only part of the situation has been reflected here.
We received your reply to our last email only last week, after a delay of over two weeks, during which you kindly explained, “I’m sorry for my delayed response, I was away.” As the matter is still ongoing with the manufacturer and we are awaiting their final written response, we were a little surprised to see a public review before we were able to present the full outcome.
From your very first message, you were incredibly complimentary about the products. You wrote: “The doors are absolutely beautiful.” In your review you also said: “I was extremely happy when everything arrived, the doors looked beautiful and exactly what we wanted.” Because of this, it is disheartening to now see the situation described as poor product quality, particularly as four of the six doors — delivered in identical packaging — were installed without any issues.
For transparency, when you contacted us on 24th October, we immediately asked for photos of the damage before installation, so we could raise the matter formally. The next message we received was on 30th October, when you wrote:
“My husband has already installed the doors with the door installer… one of the doors might be improved with some filler.”
This meant we did not have the opportunity to assess the doors while still packaged or before being handled, which is essential for evidencing transport or manufacturing issues.
The photos we received showed the affected doors fully unwrapped, moved and handled on site, with visible black hand marks at both ends of the doors, as well as scuffs, chips and dents to the corners and edges. These indicators are consistent with on-site handling rather than a manufacturing defect. It’s also important to note that none of these concerns were reported at the time of unpacking.
This aligns with the manufacturer’s assessment based on the images provided.
As outlined in our Terms & Conditions, any marks or damage to the edges or faces must be reported at the time of delivery and before installation, during the initial inspection once packaging is removed. This process is designed to protect customers by allowing us to raise a claim immediately if something has arrived damaged.
It may also be helpful to clarify that the doors supplied are primed, meaning they must receive a final finish after installation to meet the manufacturer’s warranty guidelines. These requirements are set out by the factory and repeated in our T&Cs and order confirmations. From the photos, the doors appear to have been installed without a final finish, which places them outside standard warranty conditions.
Even with these limitations, we have done our best to support you in every way that is fair and reasonable.
I genuinely understand how upsetting it is when something doesn’t look perfect, especially in such a focal point of your home. Please be assured that we have never dismissed your concerns — we have simply followed the industry process required to review and resolve such issues fairly, based on the information we are given.
If you would like to discuss anything further, I am completely available and happy to help, just as I have been from your first contact with Doorphoria.
Kind regards,
Cassie
Great quality door
Great quality door, worth waiting for. The communication from Customer Service was really good- thank you!
8 April 2025
Reply from Doorphoria Ltd
Hi Karolina,
Thank you so much for your lovely review!
We’re really pleased to hear you’re happy with the quality of your door and that you felt kept in the loop while it was on its way.
If you need anything at all in future – advice, matching products, or aftercare – we’re always happy to help.
Thanks again for choosing Doorphoria!
Kind regards,
Cassie
Doorphoria are a fabulous company to…
Doorphoria are a fabulous company to business with. This is how every company should treat its customers. This is my second purchase from Doorphoria. You are kept informed every step of the way in relation to the order and expected delivery date. The Quality of the doors is amazing, and the delivery drivers are always pleasant and very helpful.
I’ll definitely be purchasing more doors in a few months time.
Dawn
19 August 2025
Reply from Doorphoria Ltd
Hi Dawn,
Wow – what a fantastic review to read, thank you so much! We’re absolutely thrilled to hear this is your second purchase with us and that everything has been such a positive experience.
It means a lot to know you’re happy with the quality of the doors and our service — we’ll be sure to pass your kind words on to our delivery team too.
We can’t wait to help you with your next order in a few months’ time. Thanks again for your continued support, it really does mean the world to us!
All the best,
Your Doorphoria Team 🚪✨
Reply from Doorphoria Ltd
Thanks so much for the 5-star review – we really appreciate you taking the time to leave it! 🙌 We're so glad you were happy with the service.
Shout if you ever need anything else – always happy to help! 😊
Cassie & the Doorphoria Team 🚪✨
Beautiful looking doors
Beautiful looking doors, adds another level of sophistication to our home.
Great communication from the sales team. Extremely helpful.
I have purchased 8 doors in total and would definitely recommend. Delivery driver was very helpful and polite.
27 June 2025
Reply from Doorphoria Ltd
Hey Lucie
Wow 🥹 – thank you so much for the lovely review! We're absolutely thrilled to hear that you're happy with your new doors – that’s exactly what we love to hear! 😊
It’s great to know our sales team and delivery driver made a good impression too – we’ll be sure to pass on your kind words to them.
Thanks again for choosing us (8 doors – amazing!), and for recommending us – it really means a lot.
Cassie and The Team xxx
Simply love the door and the finish is…
Simply love the door and the finish is perfect.
Delivery drivers where lovely and on time, supported me to bring the door in to required place. All good.
Thank you
20 February 2025
Reply from Doorphoria Ltd
Hi there,
Thank you so much for your lovely review – it really means a lot to us! We're so glad to hear you love the door and that the finish was just what you were hoping for. We'll be sure to pass your kind words on to our delivery team too – they’ll be chuffed to know they made a great impression.
Thanks again for choosing us – and if you ever need anything else, you know where we are!
All the best,
Cassie & the Doorphoria Team 🚪😊
Customer services were great
Customer services were great. The most beautiful doors we are chuffed to bits with them.
12 June 2025
Reply from Doorphoria Ltd
Thank you so much for your lovely message -
We're absolutely over the moon to hear how happy you are with your doors. “Chuffed to bits” is exactly how we want all our customers to feel.
It was a pleasure being part of your project, and knowing you’re so delighted with the final result is the best reward we could ask for.
Thank you again for your support – and enjoy every moment with your beautiful new doors!
Warmest wishes,
Cassie and the Team <3
good customer service
28 May 2025
Reply from Doorphoria Ltd
Hi Mark,
Thanks so much for taking the time to leave a review — really glad to hear you were happy with the customer service! We really appreciate your support.
If you ever need anything else or have any questions down the line, just give us a shout — we’re always here to help.
Cassie and The Team.
Great service
Great service very helpful with arranging delivery as my project was delayed and very competitively priced excellent quality doors Thanks
8 April 2025
Reply from Doorphoria Ltd
Thank you so much for your lovely review, Avi! We understand that project timelines can sometimes shift, and we're always happy to work alongside you to make the delivery process as smooth and hassle-free as possible. We're thrilled to hear you're pleased with the quality of the doors and our competitive pricing. If you need any further assistance, don’t hesitate to reach out!
Cassie Kinnear
Director
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish! Cassie at Doorphoria Ltd went above and beyond to ensure everything was perfect. The quality of the doors is outstanding, the communication throughout the process was excellent, and the overall product and service exceeded expectations. I'm really happy with the end result and would highly recommend Cassie and the team at Doorphoria to anyone looking for top-notch quality and service.
3 April 2025
Unprompted review
Reply from Doorphoria Ltd
Hi Leigh,
Thank you so much for taking the time to leave such a glowing review! It means the world to me personally and the whole team at Doorphoria. Knowing that you’re thrilled with both the service and the quality of your doors is exactly why we do what we do.
Your project was as important to us as it was to you, and we’re so glad everything turned out just the way you wanted. From start to finish, it’s been an absolute pleasure working with you.
Your kind words and recommendation are truly appreciated—it’s reviews like yours that remind us why we’re so passionate about helping our customers create something special for their homes.
If you need anything again in the future, you know where to find us!
Best wishes,
Cassie Kinnear
Director, Doorphoria Ltd
Good doors
Good doors. Robust and well made.
Easy to purchase, updated reminders and arrived on time by a friendly, helpful deliverer. Good job!
3 March 2025
Reply from Doorphoria Ltd
Thank you so much for your kind review of your Doorphoria experience. We’re thrilled you are happy with your Mexicano Doors. It’s fantastic to know that our update reminders and delivery service met your expectations too—our team prides itself on ensuring a smooth and pleasant experience from start to finish.
If you need anything else or have any questions, please don’t hesitate to get in touch.
Have a lovely week.
Cassie
Director.
Very good customer service
Very good customer service. Unfortunately our door was delivered to the billing address not the shipping address. Spoke to Cassey who was very helpful and managed to arrange a pick up from the address to be delivered correct address.
28 February 2025
Reply from Doorphoria Ltd
Thank you for your kind words and understanding. We’re so sorry for the mix-up with your delivery initially—it can be frustrating when things don’t go perfectly to plan. However, we’re delighted that we were able to quickly resolve the issue and ensure your door made its way to the correct address.
We aim to deliver not only high-quality products but also exceptional customer service, and we truly appreciate your patience and trust in allowing us to put things right. If there’s anything else you need, please do not hesitate to contact us. Thank you again for your support!
Cassie
Director
Doors arrived but we were missing the…
Doors arrived but we were missing the hinges , the office got these sent by special and they arrived the next day.
Would definitely buy from them again.
18 February 2025
Reply from Doorphoria Ltd
Hi Simon,
Thank you for your honest review! We’re so pleased to hear that we could quickly resolve the issue with the missing hinges for your doors. Your satisfaction is incredibly important to us, and we’re committed to providing reliable and prompt service every time.
It’s great to know that the hinges arrived the next day and that you were happy with the outcome. Speed and efficiency whilst maintaining quality of service are at the heart of what we do, and we’re glad we could meet your expectations.
We’d love the chance to serve you again in the future. If there’s anything else you need, don’t hesitate to get in touch—our team is always happy to help.
Thanks again for choosing us,
Cassie
Director
Reply from Doorphoria Ltd
Hi Pat,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your Pesaro Door and the service you received. They truly are stunning aren’t they?
At Doorphoria, we’re committed to offering quality products that not only transform spaces but also leave our customers completely satisfied. It’s always our goal to ensure your experience is seamless—from product selection to delivery.
We’re grateful for your support.
Warm regards,
Cassie
Director
A great experience
A great experience, easy ordering, competitive pricing and quick delivery with good communication via email & sms. Highly Recommended
30 November 2024
Reply from Doorphoria Ltd
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with us and i will certainly pass this on to our team. Your kind words mean the world to us.
We hope to serve you again soon! 😊
Best wishes,
Cassie
Director
Exceptional service at a very…
Exceptional service at a very competitive price. I have just received the second order that I have placed with this company within a few months; in both cases I have had a great experience from start to finish. From the initial enquiry I found them to be knowledgeable and really helpful in selecting the right products and thereafter ensuring that the order was fulfilled as promised. I would highly recommend this company to anyone who is considering buying doors from an efficient and reliable supplier.
17 February 2025
Reply from Doorphoria Ltd
Hi Chris! WOW! What a review! Thank you so much for taking the time to share this with us! We’re absolutely thrilled to hear that you’ve had such a positive experience – not once but twice!
Your kind words about our exceptional service, advice, and product reliability mean the world to us. Hearing that we’ve been able to deliver on our promises is exactly what we aim to achieve with every order.
We’re so grateful for your trust and your recommendation – it makes all the effort worthwhile. If there’s anything else you need in the future or if we can help with anything else, don’t hesitate to reach out.
Thanks again for choosing us, and have a great week.
Best regards,
Cassie
Director
Delivered in time and product matching…
Delivered in time and product matching expectations
11 February 2025
Reply from Doorphoria Ltd
On behalf our our whole team, thank you so much for taking the time to share your experience. We are so glad the products matched your expectations and came within the time you needed for your project.
Many Thanks
Cassie
Director
They were very helpful
They were very helpful when i asked about fitting clearances and the order was delivered on time. I'm very happy with the door, panel and frame.
1 November 2024
Reply from Doorphoria Ltd
Hi Mick, Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with us. Our team is always happy to help with any advice needed and it's great to know your order arrived on time. We're delighted you’re happy with your door, panel, and frame—it’s feedback like yours that inspires us to keep providing top-quality products and service. If you need anything else or have more projects in the future, we’re here to help! Cassie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.