Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
D&G was very helpful and after noticing…
D&G was very helpful and after noticing that it is for more than a month, they offered replacement and the response was very swift, prompt and on time, no hiccups
25 July 2026
Reply from Domestic & General - UK
Hi Ameet,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
To order my new machine as awful with…
To order my new machine as awful with unhelpful people on the phone , but you get a good score because the delivery driver was excellent.
28 July 2026
Reply from Domestic & General - UK
Hi Mr Grafton,
Thanks for taking the time to rate us, we are sorry about the experience you had initially with our team..
We take your feedback seriously and will use it to improve our service.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi there Hani,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how promptly we resolved the issue with your appliance!
Thank you,
Andrew
D&G Team
I ordered a replacement dishwasher and…
I ordered a replacement dishwasher and ticked the boxes for installation to be done and the old machine to be disposed of. After the order was placed the delivery company (BJS/RGB) phoned me and asked if I wanted the old machine to be disconnected, I said I assumed that was part of the installation and disposal process, but apparently it is not. He said there was no charge for it so I said yes to please disconnect the old machine. The delivery was timed between 15:00 and 18:00 on Wednesday 22 July 2026 but was later changed to between 18:00 and 21:00. It arrived about 19:20. The delivery men said they couldn't disconnect the old machine because they only did deliveries. As a result nothing was done and they left. The dishwasher is still in its packaging and has been left outside my back door. The next day I raised a formal complaint and chased it again today 28 July. This is causing us considerable inconvenience because I am a full time carer for my wife who has dementia - she is 81 and I am 80 and I was hoping for a seamless transition from the old machine to the new one.
22 July 2026
Reply from Domestic & General - UK
Hi there Tony,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear that the installation and removal wasn't done by the delivery agents and that a complaint was was opened up regarding it. We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at Hello@domesticandgeneral.com and provide your full name, full address and a copy of this review.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
A clear speaker who made clear explanations
The person with whom I spoke spoke clearly and it was easy to understand what was being explained.
I cannot make comment on action should anything go wrong because I have no experience to call on.
27 July 2026
Reply from Domestic & General - UK
Hi there Donald,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided by our agents has been!
Thank you,
Andrew
D&G Team
Best insurance ever
Best insurance ever
Never a problem with D&G highly recommend been with them for years & always happy to help their customers
22 July 2026
Reply from Domestic & General - UK
Hi there Alice,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Great customer service
28 July 2026
Reply from Domestic & General - UK
Hi there Stephen,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been!
Thank you,
Andrew
D&G Team
Great experince
24 July 2026
Reply from Domestic & General - UK
Hi there Irshad,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Nabil,
Thanks for taking the time to rate us so highly!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
No clear guidance on company supplying the goodsnly on speaking to one of the…
Only on speaking to one of the advisors, I found out I could of chosen which company to order my washing machine from. The company my machine from used a very rude, disrespectful delivery company. Who refused to take and install my washing machine, which I paid in advance for
22 July 2026
Reply from Domestic & General - UK
Hi Sandra,
Thanks for taking the time to complete a review, we do appreciate it.
We do understand that this experience may have been stressful for you and we can only apologise for this. However, please be aware too that we do not provide direct delivery and/or installation of your new appliance as this would be arranged by the relevant manufacturer or supplier of your new appliance.
Please do contact the recommended installation/delivery company to address this issue in the first instance.
If you are unable to reach out to them directly, please contact our Product Replacement team as soon as possible so they can try to assist you in this matter. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Tracy
D&G Team
Ordered a new tumble dryer as a…
Ordered a new tumble dryer as a replacement for one written off. Was very easy to place order and recycle the old one. Delivery was quick and efficient with excellent delivery crew.
27 July 2026
Reply from Domestic & General - UK
Hi Darren,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help.
Thank you,
Tracy
D&G Team
Fridge replacement…
My firdge stopped working they came out to repair it on a day that suited and when the repair failed i was given a replacement
14 July 2026
Reply from Domestic & General - UK
Hi there Ann,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using your brand new appliance!
Thank you,
Andrew
D&G Team
Very Good Company
I have never had any issues with D&G. I have and always will recommend them to anyone. When any of my appliances have gone wrong, there has never, ever been any problems getting repairs completed. I speak as I find, and I would only ever use D&G.
1 July 2026
Reply from Domestic & General - UK
Hi Ginny,
Thanks for taking the time to rate us so highly, we really appreciate it!
We always strive to support our customers and we are very grateful for your continued custom and recommendation.
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hello Zita,
Thank you for your four star review and letting us know about the service you received.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Washing machine replacement
Machine not used yet however replacement was professionally carried out
19 July 2026
Reply from Domestic & General - UK
Hello Penny,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
The whole experience of my washing…
The whole experience of my washing machine replacement was trouble free. The main thing was the initial inspection was carried out by an engineer. From the makers of the machine Bosch.This was not the case sometime ago when `I needed an engineer for my dishwasher and attempts to repair it were useless. A good improvement. My replacement washing machine is fine. At the moment `I am well -pleased with the service I have been given.
28 July 2026
Reply from Domestic & General - UK
Hello Joan,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Swift and efficient
The replacement fridge was brought in quicker than I expected, that’s a plus, only four star because it took some chasing on my part for this to be resolved.
Great service
26 July 2026
Reply from Domestic & General - UK
Hello Bob,
Thank you for your four star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Replaced old machine next day
Our old washing machine broke and couldn't be fixed, as soon as we were notified of this, we were offered the choice of a new one, under warranty, and it got delivered the next day.
Excellent, fast, fuss-free service, and they took our old machine away for.
21 July 2026
Reply from Domestic & General - UK
Hello Ben,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Gill,
Thank you for your five star review. It's great to know you're happy with the new washing machine provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Don't be afraid to ask questions
Talked to me more as a friend than a customer. Lovely attitude.
24 July 2026
Reply from Domestic & General - UK
Hello Chris,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
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