Email information from D G, after the engineers report. Prompt options for replacement, though if I wanted to upgrade the cost was too expensive considering I'd paid monthly cover for 15 years. Only... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to get new replacement fridge. Efficient process. Only issue was when choosing fridge, the options online were showing as available until the end when suddenly they were not! Eventually cho... See more
Company replied
The replacement fridge/freezer arrived safely and we are very pleased with it. The delivery guys were very rushed and did not complete the installation correctly and we had to request another visit to... See more
Company replied
Your representative,Michael, was very helpful and professional. It took a long time from the Indesit response to get to you. Obviously not your issue. On the job confirmation it states an electric coo... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very helpful team
3 August 2026
Reply from Domestic & General - UK
Hi David,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi Paul,
Thanks for taking the time to rate us so highly, we really appreciate it!
We are glad to learn our colleague was friendly and helpful.
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Overall great experience great service…
Overall great experience great service and prompt
28 July 2026
Reply from Domestic & General - UK
Hi Gloria,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
The company made it very easy to resolve the problem or replace for for any broken
The company made it very easy to be reached anytime, was very helpful ready to support and solv yhe problem. Im very pleased with my replacement, was quick delivery just the next day which was amazing
30 July 2026
Reply from Domestic & General - UK
Hi there Annie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how promptly everything was dealt with and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Patrica,
Thanks for taking the time to complete a review, we do appreciate it.
We are sorry to learn that your appliance's delivery is ongoing.
Please reach out to our Product Replacement team as soon as possible so they can try to assist you in this matter. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Tracy
D&G Team
Polite person at contact
2 August 2026
Reply from Domestic & General - UK
Hi Joseph,
Thanks for taking the time to rate us so highly!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Great service
Great service. Good communication prior to delivery. Installation stress free, old machine taken away with minimal effort. Thank you
30 July 2026
Reply from Domestic & General - UK
Hi there Simon,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new appliance under the plan as we were unable to repair the prior one!
Thank you,
Andrew
D&G Team
You get what you ask for weather it's a…
You get what you ask for weather it's a replacement or something new , the staff are very helpful and polite.
21 July 2026
Reply from Domestic & General - UK
Hi Barbara,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
So very helpful
From my first helpful phonecall the staff was very very helpful It was only the repair company that was not helpful.they did not seem to have much urgency about them ,if I had not phoned back after three weeks I would still have been waiting.
The legal and general staff was just spot on every time.
3 August 2026
Reply from Domestic & General - UK
Hi Chris,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi Sylvia,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
The replacement experience was…
The replacement experience was wonderful. It was very easy and smooth. There were plenty of products to choose from the list and the team was very helpful in adding more products to suit my needs for enery rating, fridge freezer capacity and brands. Delivery was well timed , i was able to chose date and i was notified on every step. I am ever so glad that Domestic & General covered the product and made the whole process seemless.
30 July 2026
Reply from Domestic & General - UK
Hi there Sameer,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the replacement process has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Yes the replacement was made quick and…
Yes the replacement was made quick and the delivery was also done quick.
So that is why have given you 4 stars for the service done.
28 July 2026
Reply from Domestic & General - UK
Hi Adrian,
Thanks for taking the time to rate us so highly!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Easy to get in touch with on the phone…
Easy to get in touch with on the phone they are very polite and listen no rush. I have had the boiler serviced twice nowD+G the engineers are very helpful and gives good advice and recommendations
22 July 2026
Reply from Domestic & General - UK
Hi Mr Devine,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi there Adnan,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Oladipo,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service from us has been!
Thank you,
Andrew
D&G Team
Faultless delivery
Fantastic service my delivery was fast and the delivery people were so kind and polite.
Very impressed I had a call also to let me know that they were on route.
Thanks to all involved
28 July 2026
Reply from Domestic & General - UK
Hi there Marie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Insurance Set Up
Setting up the insurance on the appliance I purchased was straight forward and was completed with no problems.
28 July 2026
Reply from Domestic & General - UK
Hi Ian,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi there Deepak,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been!
Thank you,
Andrew
D&G Team
Unhappy
I insured 8 appliances but only 2 appears on my account, rang and went through it again and still they are not in my account.
31 July 2026
Reply from Domestic & General - UK
Hi Melanie,
Thanks for taking the time to complete a review, we do appreciate it.
We are sorry to learn that you are still unable to see your plan details.
Please do contact us on the below number so we can review this further for you or alternatively contact us on webform on https://www.domesticandgeneral.com/content/contact-domestic-general/un-happy
0333 000 9799, Option 3
Lines open 8am to 8pm, 7 days a week
Thank you,
Tracy
D&G Team
There's a hole in the waste pipe and…
There's a hole in the waste pipe and the earliest repair they could give me was in 10 days. Therefore, it was installed and has never worked and I have been without a washing machine for 10 days. You could improve by sending someone out to repair it more promptly, such as within 24 hours.
30 July 2026
Reply from Domestic & General - UK
Hi Cally,
Thanks for taking the time to complete a review, we do appreciate it.
We do understand that this experience may have been stressful for you and we can only apologise for this. However, please be aware too that we do not provide direct delivery and/or installation of your new appliance as this would be arranged by the relevant manufacturer or supplier of your new appliance.
Please do contact the recommended installation/delivery company to address this issue in the first instance.
If you are unable to reach out to them directly, please contact our Product Replacement team as soon as possible so they can try to assist you in this matter. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Tracy
D&G Team
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