Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The staff you employ were excellent
The staff you employ were excellent, polite, new what he was doing 👏 friendly, efficient. Product works well.
27 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for leaving us this great review!
We are always happy to help.
Thank you,
Tracy
D&G Team
Hi good to talk to a person
Hi good to talk to a person. All went well and now awaiting relevant documents.
21 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for leaving us this great 5 Star review!
We do appreciate it and if you require our assistance in the future, just get in touch.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi Arthur,
Thank you for leaving us this positive review!
We do appreciate it and if you require our assistance in the future, just get in touch.
We are always happy to help.
Thank you,
Tracy
D&G Team
replacement freezer
Great service on giving a replacement freezer, though not much of choice on what to pick.Arranged for delivery and fitting of new appliance arrived as stated they took out the faulty freezer and unpacked the new freezer it was not the freezer that i picked but was a fridge/freezer so they could not fit it.Arranged a new date to have the correct freezer delivered, arrived as stated but parts missing for fitting the sliding door so could not be fitted.I am now waiting for a fitting kit to be delivered so i can then contact the supplier to come and fit the parts.
20 July 2026
Reply from Domestic & General - UK
Hi Barrie,
Thanks for this review.
We do understand that this experience may have been stressful for you and we can only apologise for this. However, please be aware too that we do not provide direct delivery and/or installation of your new appliance as this would be arranged by the relevant manufacturer or supplier of your new appliance.
Please do contact the recommended installation/delivery company to address this issue in the first instance.
If you are unable to reach out to them directly or need further support, please contact our Product Replacement team as soon as possible so they can try to assist you in this matter. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services
Thank you,
Tracy
D&G Team
I was offered a private fitter to fit in a W/M who did not pay VAT ????
my granddaughters machine a Hoover Washing Machine purchase last dec 2025 was a problem last Christmas and again 6 weeks ago you sent an Engineer the same one twice who said it was Seven Trent Water making all the marks on clothing ,also he then said it was Black mould! Not once did he look inside, the drum inner is gleaming spotless.
Eventually My Grand daughter insisted a second opinion, this Engineer diagnosed that the drum was rusty and loose, he also said that the drum was spotless.
But this was not the end as getting an replacement was also problematic, as we couldn't get a removal and fitting issue which we could not solve.
However, eventually, the replacement WM was delivered.
I am now going to cancel ALL Policies with General Domestic....for various issue .....My daughter was on a Policy that "SHOULD" have protected her as she is a single mother of three small children, one is 3 month old, your cover makes a mockery of your promise to help your customers as she has struggled without a washing machine , (If her mother and grand mother and friends that helped with washing.
Also she had to fit this by other means as "O & A)" company dis all the clever answer like saying that time to get it fitted by your had expired
YOU have made my promise to my Grand daughter to be false
BUT IT WILL COST YOU MY CUSTOM!
28 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear about the issues you encountered here and the poor service you had received. We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at Hello@domesticandgeneral.com and provide your full name, full address and a copy of this review.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
It was so straightforward with no…
It was so straightforward with no snags. Not at all stressful. Very pleased.
23 July 2026
Reply from Domestic & General - UK
Hi there Cheryle,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Fast service. Very polite delivery men
Had my new appliance very similar operation to my old appliance. Very friendly delivery men
17 July 2026
Reply from Domestic & General - UK
Hi there Gareth,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Brian,
Thank you for leaving us this positive review!
We are always happy to help.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi William,
Thanks for taking the time to rate us 5 Stars, we really appreciate it!
Thank you,
Tracy
D&G Team
It’s now even more disappointing.
It’s now even more disappointing.
After my original review, Domestic & General publicly replied on Trustpilot, promising that someone would contact me to resolve my case. That was nothing more than empty words. No one has contacted me, and I am still left waiting with no update, no repair, and no solution.
If you’re going to respond publicly, at least keep your promises. Posting reassuring replies for everyone to see means nothing if you don’t actually follow through.
I’ve been paying for this insurance for years, yet when I finally needed to make a claim, I’ve been met with delays, poor communication, and broken promises. This experience has completely destroyed my trust in Domestic & General.
I will continue updating this review until my issue is genuinely resolved, not just acknowledged with another generic response.
28 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Azhar,
Thanks for taking the time to complete a review again.
We are sorry to learn that your wait has been longer than usual for replies from the complaints team. We also want to assure you that we take your feedback seriously and will use it to improve our services.
Please do remain in contact with us on email at hello@domesticandgeneral.com if you still require further support with this matter from us. Please also ensure you add your full name, address, plan number and a copy of this Trustpilot review to your email.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi Eren,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Useless
Cannot log into my account - website is totally broken When you phone you get stuck on a loop then they answer and you get silence. If there's an issue with your account they do what they can to just quietly drop it so you have no cover. If you do get an engineer out they will feed you a line about don't put towels in your washing machine.... useless.
28 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Kersti,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear about the issues with logging into your account and reaching out to us. We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at Hello@domesticandgeneral.com and provide your full name, full address and a copy of this review.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
Non repairable Dishwasher
Had a non repairable dishwasher and was given the optionof 3 or 4 suitable replacements next day. Ordered with no hassle and item was delivered early on the day we requested. Cannot fault anything at all about the way all of the engineer visit and repalcement were handled.
15 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Stephanie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Lynne,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service from us has been!
Thank you,
Andrew
D&G Team
5 Star experience
Engineer came quickly, advised replacement on a Tuesday, chose replacement wed , new machine arrived and installed following Tuesday. Excellent service , great communication, can’t fault the Service provided
28 July 2026
Reply from Domestic & General - UK
Hi there Carlos,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Washing machine repair
Made the call on the Monday they were here on the Wednesday to repair my washing machine the man was really nice took care with my property !
24 June 2026
Reply from Domestic & General - UK
Hi Helen,
Thanks for taking the time to rate us so highly!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
D&G was very helpful and after noticing…
D&G was very helpful and after noticing that it is for more than a month, they offered replacement and the response was very swift, prompt and on time, no hiccups
25 July 2026
Reply from Domestic & General - UK
Hi Ameet,
Thanks for taking the time to rate us so highly, we really appreciate it!
Thank you,
Tracy
D&G Team
To order my new machine as awful with…
To order my new machine as awful with unhelpful people on the phone , but you get a good score because the delivery driver was excellent.
28 July 2026
Reply from Domestic & General - UK
Hi Mr Grafton,
Thanks for taking the time to rate us, we are sorry about the experience you had initially with our team..
We take your feedback seriously and will use it to improve our service.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi there Hani,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how promptly we resolved the issue with your appliance!
Thank you,
Andrew
D&G Team
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