Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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Reviews shaping this summary
The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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19 July 2026
Reply from Domestic & General - UK
Hi Linda,
Thank you for your kind words and feedback.
If you need any assistance in the future, please don’t hesitate to get back in touch.
Thank you,
Nathan
D&G Team
All the staff who attended my call were…
All the staff who attended my call were with good response
24 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for your kind words
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
Engineer arrived on time and evaluated…
Engineer arrived on time and evaluated the repair quickly. Replacement was requested and ordered all within 24 hours. Delivery also quick. However brand new replacement doesnt work! Waiting for manufacturer to now send Engineer!
17 July 2026
Reply from Domestic & General - UK
Hi Lauren,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact
Thank you,
Nathan
D&G Team
Exceptional
From the time offering a replacement the communication has been great tight up until delivery, exceptional customer service
24 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Can’t fault your service in any way
Can’t fault your service in any way. AO are a great business partner in my opinion and the whole process was excellent
21 July 2026
Reply from Domestic & General - UK
Hi there Jeff,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us and AO have been!
Thank you,
Andrew
D&G Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I couldn't be happier with the service I received from Domestic & General. From start to finish, the whole process was excellent.
I was having problems with my fridge freezer, and an engineer was booked quickly. He arrived exactly as scheduled, was very polite and professional, and although he was unable to repair the appliance, he clearly explained everything and recommended a replacement.
Arranging the replacement was just as straightforward, and the delivery team were excellent too, friendly, efficient, and on time.
Throughout the entire process, I was kept fully informed with regular text messages and emails confirming appointment dates, arrival times, and updates. The communication was outstanding and made everything completely stress-free.
I would highly recommend Domestic & General for their excellent customer service, professionalism, and smooth, hassle-free experience.
27 July 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to hear that, although we were unable to fix your appliance in a timely manor, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi Kathryn,
Thank you for your kind words
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
help with a problem after i was scamd…
help with a problem after i was scamd they where very help full
23 July 2026
Reply from Domestic & General - UK
Hi Olive,
Thank you for your kind words and feedback.
If you need any assistance in the future, please don’t hesitate to get back in touch.
Thank you,
Nathan
D&G Team
They are great customer service team…
They are great customer service team and they done their job properly
Thank you
23 July 2026
Reply from Domestic & General - UK
Hi Shukir,
Thank you very much for your kind words and thoughtful feedback.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Thank you,
Nathan
D&G Team
Thoughtless timing
You made a phone call requesting feedback on my phone call with you on the previous day. However, I was not at all impressed that this phone call came at 8.00 a.m., whilst I was asleep and woke me up. Surely requests for feedback do not need to be sent at such an early time in the day.
25 July 2026
Reply from Domestic & General - UK
Hi Gill,
We are sorry that your are unhappy with the service provided by Domestic and General.
We would like to assure you that we have taken your feedback very seriously and all feedback will be used to improve our services going forward.
If there is anything you wish to add to this feedback or you require further assistance, please contact via any of the below contact methods where our team will do what they can to help.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
The engineer discovered the faults when…
The engineer discovered the faults when doing the yearly service and then ordered the parts there and then and when they became available he came back and fitted them. He was very thorough and explained everything to me
1 July 2026
Reply from Domestic & General - UK
Hi David,
Thank you for your review. We are pleased to hear the engineer identified the faults during the annual service and ordered the required parts promptly. It is great to know he was thorough and took the time to explain everything clearly.
Thank you,
Louise,
D&G Team.
Disappointed with D&G
I have been a D&G customer for many years, but becoming very disappointed with their service and the engineers they used. Having recently had a terrible experience when trying to get my vulnerable in laws boiler repaired means it’s time for me to go elsewhere.
24 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Kirsty.
Thank you for taking the time to leave us a review.
We are very sorry to hear that you are unhappy with the service that you have received. We always aim to provide great service and it goes without saying that the service you have described is far from the level of service we would expect to be provided.
So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Does NOT do what their sales pitch promises!
I have been with D&G for my elderly Beko washing machine for some time. First time I called them last year they attended and fixed a fault. This time I have been awaiting a resolution since May. They have sent three engineers so far. The second and third were of the opinion the machine is beyond fixing but they keep making appointments, then at the last minute they cancel. Now two months later and still waiting! Luckily we have a second machine in the garage because I have a husband with dementia who has accidents. They’d have paid for a new machine by now for the cost of sending engineers out.
27 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Fiona.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the issues and the delays that you have experienced throughout the repair journey for your washing machine and we sincerely apologise for the inconvenience this has caused. So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hi Chris.
Thank you for taking the time to leave us a review.
We are very glad to hear that you have had a great experience throughout your repair journey and that you found the process to be timely. We always aim to ensure that all repairs are as efficient as possible. If you need us again, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Dreadful company
Dreadful company, so unhelpful and rude, the executive team disgraceful.
27 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Denise,
Thank you for your review. We are sorry to hear that you were unhappy with your experience and that you found the service unhelpful. We appreciate you taking the time to share your feedback.
Thank you,
Louise,
D&G Team.
Efficient and polite service .
9 July 2026
Reply from Domestic & General - UK
Hi Christopher,
Thank you for your review. We are pleased to hear you received efficient and polite service.
Thank you,
Louise,
D&G Team.
Been with these people for 5 years
Been with these people for 5 years, recently had to cancel my subscription with them. I had a electronic that needed to be fixed, i tried to do something myself with it but could not get it to work, so i gave it to them to fix it for them to say there's nothing we can do cause I already messed with it and sent it back. Been paying for 5 years could of got a new electronic item 3 times over. So a waste of space and none trustworthy people. If you want insurance on your items and be treated fairly please go with another company.
7 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are sorry to hear that you were disappointed with your recent claim experience after being a customer for five years. We understand how frustrating this situation must have been, especially when you were hoping to have your item repaired.
I'm afraid if you do try to repair the appliance yourself it can invalidate any warranty or cover you have on the item.
Thank you,
Louise,
D&G Team.
Easy to set up
Very easy process to set up providing great cover and reassurance if anything goes wrong!
26 July 2026
Reply from Domestic & General - UK
Hi Tracy,
Thank you for your review. We are pleased to hear that you found plan easy to set up and that it gave you reassurance and peace of mind knowing you are covered.
Thank you,
Louise,
D&G Team.
Very helpful quick service
25 July 2026
Reply from Domestic & General - UK
Hi Carol,
Thank you for your review. We are pleased to hear you received helpful and quick service.
Thank you,
Louise,
D&G Team.
the first engineer apparently ordered…
the first engineer apparently ordered the incorrect part. This delayed the repair. Still without a working washing machine.
This is the first time I have been let down. Normally we have a good experience
15 July 2026
Reply from Domestic & General - UK
Hi Lyne,
Thank you for your review. We are sorry to hear that the incorrect part was ordered initially and that this delayed your repair, leaving you without a working washing machine.
This is not the standard of service we would expect you to receive. Can you please email us at hello@domesticandgeneral.com and mention this review so we can look into this further for you.
Thank you,
Louise,
D&G Team.
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