Domestic & General - UK Reviews 

no good just making money ,,today engineer was book for fridge he send me messages I'm away 5 minutes and then send again messages no body available ,also it is nt first tym engineer alway make excuse oh nobody at home

I already have a policy and wished to add another item. It was quick and easy by telephone and the person that I spoke to was helpful, efficient and a delight to talk to.
Previous experience has been that claiming for a repairs is dealt with promptly and the engineers do a proficient job.

I was recommended by my neighbour's

Engineer was very helpful, phoning 10 minutes before arrival. There were 2 of them and taking out old machine went well. However bring new one into the house was more difficult as harder to grip it and then it appeared to be too big to fit in the space, however engineer managed to remove piece of ? Wood from the top so it eventually fitted. He was good at explaining how it worked and luckily I had a friend here as my eyesight is not the best and control panel is at the top and I have to use steps and a torch to use it. It is now working well and I am getting used to it as slightly different from the old one. I was very grateful to the and our staff who ordered the new one for me as I wouldn’t have managed that myself.

Delivery and installation went very smoothly , excellent job !

Brilliant company to insure your appliances with. My NEFF dishwasher stopped working after 4 years of light use. NEFF advised me to take out a D&G policy £19 per month - this would cover call out fees and mending the machine. Unfortunately called out 3 times within 2 weeks was then written off ! D&G were very helpful and polite. Policy was automatically cancelled and no money taken.
Would definitely use again to insure my appliances when out of warranty

Repair was efficient and satisfactory

Member of staff understood my concerns and addressed the issues to my satisfaction

Did not like the price rise in all the products I have with you especially being a good customer

The fridge freezer which arrived was very disappointing and we asked straight away for it to be returned. Unfortunately the delivery driver had unboxed and left the fridge for us to plug in and as we had food which needed to be in a refrigerator we stocked the fridge. Because of this we were told we could not replace this fridge with a better model. So we are now left with a fridge which doesn’t work for us and will now need to purchase another fridge. We will be cancelling our D&G policy.

They were very helpful, polite and quick in dealing with the problem.

We had a plan via AO for our LG washer dryer, when it became faulty we called an engineer out who when he came said it required a new drum. Shortly after his visit we received a txt message with an appointment date to fit the new drum, as on the day we had not been informed what time they would be coming my wife phoned to be told thhat no one was coming and the machine had been written off and, someone would at some point call to let us know what our options would be.

By this time we had been 3 weeks without a washing machine and nobody could say how long this might take to resolve, very quick to take your money but, very slow to pay out or resolve things.

After 6 weeks of chasing we were still without a washing machine and no further forwards so, I purchased a new washing machine and 2 days later had it installed, a week later we got a call regarding a replacement machine and my wife explained that we were sick of waiting to be contacted and had arranged a replacement ourselves.

Eventually after a long wait we received a call with a payment offer which we eventually accepted and received a cheque.

Since then even though we no longer have this machine we continue to receive txt messages, emails, phone calls and letters asking us to re instate the insurance on the machine THEY had written off.

We have phoned numerous times asking them to stop contacing us and to remove our details everytime they apologise and say they will stop contacting us then, today another letter arrives saying we need to restart the policy to cover a machine we no longer have.

We are at our wits end trying to stop the pestering from this company as they do not seem to understand plain english.

Friendly and competent. Also not a long wait to begin the process.
I was cut off by my phone and the worker was really helpful about that.

The initial call was excellent - no waiting time and the person I spoke to was helpful. The Sky engineer appointment was made quickly and although it needed 2 Sky engineers to fix the issue and 2 visits they were both very professional and courteous

Exceptional service from start to finish. Staff explain the procedures and are very knowledgeable

Seven year old Valient Combi never any problems, then,- no hot water for shower and noted water coming from. Inside boiler running down wall.
Called usual plumber. He couldn't fix it suggested call Valient.
We did. Engineer visit arranged THAT DAY! He came established major new part required, would be there next day. Distributor hiccup so took additional day (apologies and we were kept informed). Cost etc explained and suggestion for insurance backed guarantee including parts and labour with Domestic and General. Fully and comprehensively explained and I signed up. Engineer returned as agreed with parts to complete the repair and having checked it was fully functioning left us fully satisfied and with a virtually brand new boiler. My wife's comment : FLIPPIN' BRILLIANT!

Easy set up polite salesperson no hassle good cover

The problem was sorted by a very knowledgeable technician very pleased with ser ice