Doctor On Demand Reviews 

TERRIBLE! I've been dealing with billing from services that were supposed to be covered by my health insurance for nearly a year, I've called more times about the outstanding bill than I can remember. The therapist I saw was highly unskilled - she did not look at me directly (when I asked, she said she was looking at another computer screen taking notes), she also interjected with her personal experiences.

The website says “ Every Therapist retains the right to authorize an emotional animal support letter, it is left to their medical judgment in each case.”-so this is not true!
I tried to talk with two different professionals and they both said they are not allowed to provide ESA letters. Was charged $60 - refund request was rejected.

Missed a therapy appointment by 5 minutes due to a plumbing emergency. I received an email I would be charged. I called customer service, they said a fee of $135-$199 will be automatically charged for missing the appointment. They said they could dispute it but there is no guarantee I would receive funds back. Highly poor experience.

I thought I'd be meeting with a doctor since this company is called "Doctor on Demand" but instead, I met with a nurse, Miranda Usongo.

While the visit only lasted about 5 minutes, Miranda Usongo was unbelievably rude and unhelpful and advised me to go to an urgent care for my non-urgent issue. Um, I thought my visit was an urgent care?? Had she read my intake notes prior to the meeting, she could have declined the meeting more professionally instead of charging me $54 to tell me this in such a dismissive way.

Unprofessional providers, they lie and won’t help easy issues.

After using dr on demand 3 x over 2 years and had reasonable care.
Today I attempted an appointment and after waiting 2 hours , i hung up and tried again to no avail. I called customer service and spoke to a nice gentleman that was not able to understood through his very heavy accent but managed to find out it has a different name and they don’t take medicare. There is no information on their website. Poor poor response. Will never try again . Beware do not use this company

I keep scheduling the doctor visits for different times & he keeps changing them on me by 15 minutes so I miss them. Terrible service.

Years ago this was a good platform with real doctors but now it has gone downhill. They overcharge and deny overpayments even after insurance has paid despite proof via EOB and credit card receipt. The influx of nurse practitioners (no shade to them. They have their place.) I’m speaking on this platform rarely listen and just recommend OTC remedies that I could have Googled myself. Billing is a mess and they do not track payments except if you owe them. If you don’t owe them, good luck getting your money back. Lucky for me, I got my money back, but it wasn’t through them. It was through a formal dispute process over 7 months later and I’m still in the process of suing them. This company is money hungry. You have been warned.

That was a waste of time. It kept saying 20 to 30 minutes hold time yet I waited for hours and never saw anybody.

Terrible service each time, doctors don't listen and make mistakes when writing prescriptions, so pharmacies can't fill them, but they won't fix their mistakes or refund you to make it up to you

Honestly im in shock in the level of deception that this company engages in.

They told me ZERO would be due from me and after 5 sessions I get a huge bill they told me is my copay

They didn't bother to bill my secondary carrier.

They told me whatever my primary carrier pays is the amount due

I have screenshots for anyone who wants to see ZERO Due notices then huge bill later. SCAM

terrible, Experience they take the Money and technically Only Speak, Three Minutes, and say that I need to go to a doctor, so why I went to then they shouldn't be in Business.

The appointment lasted 2minutes due to the med person telling me she,(PRINCESS,) was her name couldn’t help me and to go to urgent care. It was for an eye infection. I said ok and verified there would be no CHARGE! She agreed and charged me anyway.

1st doctor kicked me out of the system without seeing him. 2ed onr canceled me without notice, dont waste your time with this company they are a scam

Doctor on demand told me my insurance would cover service. It was in network. Doctor on demand then refused to work with my insurance and I got stuck with a 600 dollar bill. Buyer beware. They may not take your tricare and have no problem sticking military and veterans with bills that are supposed to be covered. And instead of trying to resolve it, they will send you to collections. I had to pay to avoid losing my security clearance. Frauds!

terrible experience spoke to one doctor who started well then he put the phone down then I called back and paid again and it happened again dont use this rip off company for anything

TRIED to get help for my adult daughters panic attack this morning as she tried to go to her first CMA class. Feared working with others. She woke up and over an hour was sweating profusely, shaking, chills, rapid heartbeat, nausea.
Dr. on demand did have ONE suggestion, Just said we needed TO CALL AFTER $5 REGISTRATION FEE.
WHAT A JOKE. I GOT MORE INFO FROM GOOGLE

I would give 0 stars if I could never got the prescription they said they called in and didn't get the work note. I called and was given the run around about this and told I had to wait till the Provider came back in a week. I called the state and filed a complaint, and they told me I was not the first to complain. I was also about to get my bank to charge them back and got my money back, DO NOT USE THIS PLACE!!!!!

Very poor service. Doctor was Indian & I don’t think she was even a doctor. I tried to speak as to what my condition was & she had the audacity to call me rude! & disconnected the call. Doctor was rude & refused to listen to the patient!! If you want a bandaid go to a pharmacy. Doctor on demand is a fraud! Do NOT USE doctor on demand!! They should not be practicing. They are a fraudulent organization! Shut them down!!

I started with a therapist through my insurance. I logged in 5 minutes after my session because I got stuck in traffic and was driving. The system not only didnt let me see the therapist but I also spent untilimited amount of time on the phone and on emails and chats to get my money back and they wouldnt do it. I also cannot even email my therapist. I will cancel all future sessions and now I have to spend more time with my bank to get my money back. Embarrassing company