DLG Auto Services Reviews 

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair. Excellent job on the repair itself, and even gave the car a deep clean inside and out. Would definately recommend and use again.

Will never put my car into this repair shop again. Had new scratches on my car, stains on the drivers seat, two different coloured head lights fitted and when it returned to sort it out, they refused to take ownership. Stay clear of this company, they will bump you off

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did.

I was kept informed of progress throughout.

Car was returned in immaculate condition (it had been valeted inside and out) and returned in better condition then it went in!!

I can thoroughly recommend DLG autos Middlewich.

Excellent from start to finish. Communication, professionalism and respectful. Great service

Amazing job was carried out on my vehicle

The staff I met and spoke with by phone were all helpful and pleasant. The work done was to the highest standard, though I'm glad I wasn't paying the bill.

Great commuication, contacted when vehicle was going to be collected and also delivery of a brand new courtesy car, return exactly the same car delivered back informed of date and time , repair to car was excellent 5 year warranty on repairs, could not fault personnel approach with everything concerned , would recommend the garage to anyone

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it in the carpark. Another 2 weeks later they took the car away and gave me a non like for like replacement as apparently they don't have to honour that if they mess up the repair. I finally got my car back and its ok and I cant be bothered to complain any more but its not great.

Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.

I was involved in a accident, no fault of my own. Dlg auto's came out to pickup my car. I was informed that the car was written off. I only got the car last November 2025.i received 10,041,28p. I paid it straight to the finance company. I found myself in debt to the sum of £700, paid a further £292. I have another £400 which will be paid to the finance company. Now DLG auto's are saying that I need to pay them a retention fee to get my car from them, I called my insurance company and finance company, they said that the car belongs to me and they have never heard anything about a retention fee. I'm going to seek legal advice if they refuse to let me take my car....

I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG going forward but the car is back to “It’s formal glory” and I’m so grateful. Thank you again to the DLG team. Thank you to Julie for the great communication throughout the car being in your care. Thank you Nicky for the great advice when picking the car up. If I knew any of the mechanics names, I would take my hat off to you Sirs! Thank you!

Very Good! I appreciate your services. Thanks

Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. Jamie came out off his lunch brake and polished out the scratch and even had a look at a couple more that were not related to the repair. Couldn’t ask for better service what a top guy and a real asset to DLG!

Car went in on the 6th may i was surprised when they phone me on the 7th to say my car was ready, my car was gleaming when i picked it up so well done DLG.
Kenny mcgall

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs.

Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.

Car now returned and looks as good as new.

Thanks for your excellent and professional service.

The communication while waiting on my car getting fixed

Used Basildon DLG service as insurance referred , The time taken extremely longer than Estimated time given and also every time a new date give that kept changing without advance notice of change instead client had to chase the garage to confirm the validity of dates .

Excellent service and communication very good